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Rick Case Acura - Service Center
Fort Lauderdale (Plantation), FL
1,292 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,292 Reviews of Rick Case Acura - Service Center
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May 18, 2021
The vehicle was not ready when promised. The parts ordered have did not arrive when promised, and still have not arrived. I had to call multiple times receive updates about the status of the repair. ordered have did not arrive when promised, and still have not arrived. I had to call multiple times receive updates about the status of the repair. More
by jburke488
Employees Worked With
Nicole
May 15, 2021
Our service advisor Francisco provided all the information we needed to decide on what services the car needed. His customer focus was excellent and he made the whole process very smooth. information we needed to decide on what services the car needed. His customer focus was excellent and he made the whole process very smooth. More
by Ridge
Employees Worked With
May 12, 2021
Keith was absolutely AMAZING!!!! Very professional, courtesy and considerate. He valued my time and followed-up when necessary. The mechanic was also pleasant to work with. courtesy and considerate. He valued my time and followed-up when necessary. The mechanic was also pleasant to work with. More
by Goldinhoney
Employees Worked With
Keith
May 11, 2021
Fast friendly wonderful atmosphere they know exactly what needs to be done and the best way to get it done so can carry on with your day needs to be done and the best way to get it done so can carry on with your day More
by Maurice
Employees Worked With
May 11, 2021
Friendly, helpful. Did what they were suppose to do in the time they said they would. Comfortable waiting area. I like that my car was washed and cleaned. the time they said they would. Comfortable waiting area. I like that my car was washed and cleaned. More
by Leeny
Employees Worked With
May 03, 2021
I sat in the lobby for over 15 minutes while the staff discussed a tv show and podcast. I patiently sat in the lobby waiting for someone to acknowledge me. Two younger girls came in after me and the staf discussed a tv show and podcast. I patiently sat in the lobby waiting for someone to acknowledge me. Two younger girls came in after me and the staff stopped what they were doing to assist them. After another 10 minutes of waiting I said something to someone walking by. More
by Rodkee8187
April 30, 2021
Service rep was extremely professional and addresses all my concerns he answered all my questions and went over all services that was performed to vehicle my concerns he answered all my questions and went over all services that was performed to vehicle More
by webdonovan
Employees Worked With
Keith heron
April 30, 2021
Great service provided by Keith and his team. Thanks to them. for following the COVID protocol Bruce did not tell me of the diagnostic fee when I called and told him what was wrong. Great that I got an a them. for following the COVID protocol Bruce did not tell me of the diagnostic fee when I called and told him what was wrong. Great that I got an appointment for the same day More
by Paewilli1946
Employees Worked With
Keith. ( Don’t remember his last name)
April 28, 2021
Best dealership to do any services you need, I’m very satisfied with they service . Please guys coming there you’ll be satisfied too. ...julmisse orviodine satisfied with they service . Please guys coming there you’ll be satisfied too. ...julmisse orviodine More
by Orviodine julmisse
April 28, 2021
Fast and professional. Explain the procedure and time to take the service. Great service and the facility is nice and clean. Enough seating with social distancing. take the service. Great service and the facility is nice and clean. Enough seating with social distancing. More
by Twin
Employees Worked With
Can’t remember name.
