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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
1,292 Reviews

1,292 Reviews of Rick Case Acura - Service Center

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June 14, 2021

Great service and very friendly. Second car I have bought here and I do all of my service here. Very friendly team and easy to work with. More

by smcdermott06@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Rick Case Acura responded

Thank you for your loyalty and 5-star rating! We hope to continue to serve you in the future.

June 07, 2021

Great response time. I called and spoke to Bruce about an appointment and he was able to get me in same day. He also had to check to see about a part and called me back within 5 mins. More

by Elmanvl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce
Jun 08, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

June 04, 2021

Entire Service dept. Efficient, friendly, knowledgable. Drove up, the person in the lane checked me in, asked who my service advisor was. Augustin reviewed what was needed, arranged for a loaner and I was More

by dalilbrat055
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Dumetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry-Anne
Jun 07, 2021 -

Rick Case Acura responded

Thank you so much for your lovely review and 5-star rating! We are so glad that you had a great experience with us and we hope to serve you again in the future.

May 31, 2021

This is the best dealership, hands down!!! Every time I service my car I have to call Francisco. Today was a little tough, because I had my child me with me and he was able to get me a shuttle to go home More

by Lorhy00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Compton McKayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with us. Thank you for your rating and we hope to serve you again in the future!

May 29, 2021

My service advisor, Francisco, was very friendly and knowledgeable. He went above and beyond to help me. I know my car is well taken care of. More

by kellyriedel4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

May 27, 2021

Great service! Knowledgeable, sincere and most importantly great people there to help!! Kudos to Francisco for always taking great care of me!! Dean also superb as Manager.. great team!! I will go More

by kmc8284692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean.. manager
May 28, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating and hope to continue to serve you again in the future!

May 26, 2021

Replaced left front tire and washed my vehicle. Everyone was very friendly pleasant and very helpful. The manager took time out to drive my car to see what the problem was. Thx very much More

by George
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry Jarvis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leroy Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Compton McKayle
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with our dealership. Thank you for your 5-star rating and we hope to serve you again in the future!

May 26, 2021

Always a great experience dealing with the service on my RDX Francisco is great and everyone in service is friendly great customer service and communication regarding repairs More

by Lsantos316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

May 24, 2021

I had a great experience. The booking online was easy. Coming in for my appt that morning was quick. Coming back to pick up was smooth as well. More

by LACHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

May 18, 2021

My Service Advisor Keith was the best. He’s got a great personality and very helpful. He even helped me reconnect my phone to my car after I did it incorrectly. My car was serviced in a timely manner. Ever More

by Iamsweetjak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edney Francis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with Keith. Thank you for your 5-star rating and we hope to serve you again in the future!

May 18, 2021 -

Iamsweetjak responded

Thank you, I always have a Great Experience when I have my car serviced. :-)

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