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Rick Case Acura
Fort Lauderdale (Plantation), FL
2,431 Reviews
Welcome to RICK CASE ACURA, America’s first, and for many years largest Acura dealer.
At RICK CASE, where the culture is treating every customer as we would our best friend, YOU are Number 1 for the past 27 years. We always work diligently to provide excellent service, best value products and facilities of the greatest convenience. Our goal is to always offer a pleasant experience that exceeds our customers’ expectations while operating at the highest level of integrity, honesty and professionalism.
All of our staff invites you to visit to experience the RICK CASE WAY.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,431 reviews
October 13, 2022
They falsified a battery change. I found out when my car would not start the next day after my service and I had to take it to a local autoshop that validated it was not a new batter I found out when my car would not start the next day after my service and I had to take it to a local autoshop that validated it was not a new battery as Rick Case Acura claimed. This is unethical practice and I’m very disappointed as I have been coming here for several years. I can only imagine how long this practice has been going on. The person who was assigned to me said he was new (from Delray Acura) who was helping Mack. I was waiting in the lobby for over an hour and when I asked if there were updates, he said it should be done soon. He came back 5 mins later to say the battery is not available in this store. I asked why he would say it’s ready at first and not tell me this from the beginning instead of letting me know over and hour later. He left and came back 10 mins later to say, “Nevermind, we can get the battery changed.” How did the battery suddenly become available is besides me. He came back 15 mins later again to say it was changed and when I asked to see it, he popped the hood and said it’s hard to see but it’s done and not to worry about the paperwork as my car is under warranty. This should have been a red flag, however I initially trusted them as I have been coming here for years. Again, I am so disappointed in that this organization practices with no integrity. More
by MJ
Employees Worked With
(new employee)- 1 week from Delray Acura- wouldn’t give me his name
September 24, 2022
Amazing salesman, Stephen! I would buy my car with him again, just an easy and no pressure. His friendliness and customer service was welcoming. David, the financial manager ma I would buy my car with him again, just an easy and no pressure. His friendliness and customer service was welcoming. David, the financial manager made everything go smoothly. Everyone was down-to-earth! More
by GT
September 16, 2022
The salesman was great, but the sales manager is a liar and a con man. He told me that he was looking for the best deal on financing. After I had already signed the papers, I found out that he had financed and a con man. He told me that he was looking for the best deal on financing. After I had already signed the papers, I found out that he had financed for a rate twice what Honda/Acura credit offered which was advertised on the Rick Case Acura website. My down payment was half of the cost of the car, and my credit score is in excess of 800 also I have had several cars financed with Honda/Acura credit in the past with a perfect payment record. They finance with whoever gives them the biggest kickback, not whoever gives you the best rate! More
by Rick
September 12, 2022
Great service provided by Robert extremely knowledgeable in all aspects of the vehicle if you visit Rick case for your next vehicle, be sure to ask for Robert!! in all aspects of the vehicle if you visit Rick case for your next vehicle, be sure to ask for Robert!! More
by Rick Case Lover
Employees Worked With
September 12, 2022
Most exceptional employee they have was very helpful, explained everything perfectly he was truly and outstanding amazing with everything I needed. Left with an amazing car. explained everything perfectly he was truly and outstanding amazing with everything I needed. Left with an amazing car. More
by JJ
Employees Worked With
September 02, 2022
Every visit a employee at the dealership is trying to upsell me. today I was told I needed transmission fluid for a car that had less than 40,000 miles of $399 not including taxes. $220 Labor cost upsell me. today I was told I needed transmission fluid for a car that had less than 40,000 miles of $399 not including taxes. $220 Labor cost More
by Beebee
Employees Worked With
September 01, 2022
Very easy car buying experience, most places take forever to get in an out of but this place was very efficient and professional to get in an out of but this place was very efficient and professional More
by Tone
September 01, 2022
This dealership is definitely a five-star dealership. They care about you as an individual and they always take good care of their customers and the cars that they are responsible for. I have nothing but They care about you as an individual and they always take good care of their customers and the cars that they are responsible for. I have nothing but good things to say about this dealership from when I first purchased my car to my first date of service. More
by Ptrm610
Employees Worked With
August 31, 2022
Professional and customer oriented. The staff is always friendly and courteous. Clean location. Great communication. The staff is always friendly and courteous. Clean location. Great communication. More
by Cbradla
Employees Worked With
August 31, 2022
I brought my ‘22 RDX in for what was sold to me as a “ceramic coating” and turns out it was not, rather a much less protective and cheaper “Resist All/Paint Protectant”. When I arrived at the dealer fo “ceramic coating” and turns out it was not, rather a much less protective and cheaper “Resist All/Paint Protectant”. When I arrived at the dealer for service I informed the service advisor that the car was dirty and needed a good wash before the coating was applied. The car was washed however the detailer did not ensure the front grill area was completely clean before he applied the product. Instead he applied it over the bug guts making it impossible to remove by hand without a solution. Why would anyone do this?! When I brought it to the service advisor’s attention he proceeded to make excuses and tell me what should of been done and what he would have done. How about getting someone to fix the problem?! Nope. I had to go inside to talk to my salesperson who spoke to his manager and so on and so forth. The salesperson ended up coming out and getting it cleaned up. Why would the detailer apply a paint protectant ON TOP OF bug guts? More
by ahmedsheikh.cfi
