Rick Case Acura

Felipe Rios at Acura Rocks a Million! You have to meet him, Awesome Customer Service and He gets the job done You have to meet him, Awesome Customer Service and He gets the job done More

Very good and trustworthy , they explain everything in detail and with a lot of patience, in addition to a very friendly and very sincere service detail and with a lot of patience, in addition to a very friendly and very sincere service More

Awful, Terrible, and extremely stressful does not begin to describe my experience with Rick Case Acura Service team. Not only was I lied to about the condition of my tires, but the service manager, Dean, r to describe my experience with Rick Case Acura Service team. Not only was I lied to about the condition of my tires, but the service manager, Dean, refused to work with the tire manufacturer as my tires were covered under warranty. I kept being told that the tires were past their lifespan (not even close) To top it off, the error notifications for my power tailgate and steering assist, that initially triggered this appointment, of course the service team found “nothing to indicate a problem.” Likely because they too are under warranty. I even had photos of the indicator lights indicating a power tailgate problem. Their solution was to come back when the indicator light goes off- I’m sure to charge me again and tell me the same result. After spending $1,200 on recommended work, when they refused to work with me on the tires so I went elsewhere; yet wanted to charge me $220 (did I mention I had to ride in the car to point out the problem after they had my car for 2 days telling me that the steering does not shake and the car is fine. The service rep also had the nerve to tell me that I was to order tires, shipped to my house, take the tires and the car, that is not drivable due to “belt separation” on all 4 tires, to have the new tires installed and then mail my old tires back to the manufacturer! It was laughable by the end. I will not be returning back for any maintenance! Huge thank you to Continental Tires and Discount Tires in Weston for truly turning around this awful experience and providing top notch service and work! More

The dealership was clean and they were efficient in getting the paper work completed when we arrived getting the paper work completed when we arrived More

Everything went really well and easy. No problems at all. Everyone is very nice and attentive. No problems at all. Everyone is very nice and attentive. More

Wow, Rick Case has the best team, truly dedicated to the highest level of customer experience. I’m so impressed. And Mack from the service team was amazing and took care of everything A-Z, understood the ur highest level of customer experience. I’m so impressed. And Mack from the service team was amazing and took care of everything A-Z, understood the urgency of my service needs and went many extra miles for me. Thank you, Mack and the whole team for making this the best experience and top notch service. More

Customer service rep Remy and Everyone was very polite and efficient Car maintenance service was done in a timely manner. Car was washed ,which was appreciated and efficient Car maintenance service was done in a timely manner. Car was washed ,which was appreciated More

I was attended by francisco garcia; this agent was very professional and friendly ! Highly recommended!! professional and friendly ! Highly recommended!! More

Good service, kept up to date on progress of service , the service advisor Mac courteous and professional the service advisor Mac courteous and professional More

I would highly recommend Rick Case Acura Service Dept & Sales. Dean the Service Manager and his employees do an awesome job. Courteous, knowledgeable, & professional. My usual service advisor is Francisco, Sales. Dean the Service Manager and his employees do an awesome job. Courteous, knowledgeable, & professional. My usual service advisor is Francisco, but he was on vacation so Mac took excellent care of me & my vehicle. It’s a service department you can trust! More