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Rick Case Acura

Fort Lauderdale (Plantation), FL

4.8
2,431 Reviews
Welcome to RICK CASE ACURA, America’s first, and for many years largest Acura dealer. At RICK CASE, where the culture is treating every customer as we would our best friend, YOU are Number 1 for the past 27 years. We always work diligently to provide excellent service, best value products and facilities of the greatest convenience. Our goal is to always offer a pleasant experience that exceeds our customers’ expectations while operating at the highest level of integrity, honesty and professionalism. All of our staff invites you to visit to experience the RICK CASE WAY.
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875 N State Rd 7

Fort Lauderdale (Plantation), FL

33317

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Showing 2,431 reviews

February 16, 2021

Keith Heron was an excellent service advisor. I have been to Rick Case Acura for service many time and so far he has been the best. Thank you so much Keith. More

by marjbailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KEITH HERON
Feb 16, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

February 16, 2021

Robert was AMAZING to work with, and got me my dream car for the price I wanted! :) thank you so much to the Rick Case Acura team, especially Robert!!! More

by Briannajule28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Rick Case Acura responded

We are so glad that Robert provided you with a great experience. Thank you for your 5-star rating!

February 15, 2021

I like Rick Case auto because the customer service is always excellent. They are very helpful, always pleasant and welcoming. I really like the beverage variety, the fruits and the snacks always availabl More

by suttle_sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith
Feb 16, 2021 -

Rick Case Acura responded

Thank you for your lovely review and 5-star rating!

February 15, 2021

Great price with easy same day purchase and home delivery with the exact car I wanted. Tyler was tops. Have a good day. Thank you. More

by violetfs6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 16, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating! :)

February 15, 2021

I was disappointed with the service, I have the maintenance plan and expected that my car would be washed & vacuum. The car was not vacuumed, if the car was put through the automatic wash it was no More

by Cperrot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service appointment was scheduled with Keith, Keith was very pleasant and helpful. However he was not the the service rep that the logged in the car the day of the service.
Feb 16, 2021 -

Rick Case Acura responded

We are sorry to hear about your recent service experience with us. Please contact our Service Manager Dean Dumetz at deandumetz@rickcase.com or 954-377-7665, to further discuss this matter. Thank you!

February 15, 2021

Friendly staff who all acknowledged my presence. A safe environment for the most part but would encourage employees all to wear masks while in the building. Just one employee though the rest were all weari More

by Efcjoh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Rick Case Acura responded

We appreciate your rating and take all feedback into consideration!

February 15, 2021

Not satisfied at all with my service today. I waited over 4 hours for my car and the service consultant Keith never offered to allow me to go home no matter the numerous amounts of times I asked about my car More

by Apbear123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Heron
Feb 16, 2021 -

Rick Case Acura responded

We are sorry to hear about your recent service experience with us. Please contact our Service Manager Dean Dumetz at deandumetz@rickcase.com or 954-377-7665, to further discuss this matter. Thank you!

February 15, 2021

I’ve purchased 4 cars from both RC Acura and RC Hyundai. Always found their personnel to be friendly, knowledgeable and professional. Their prices are very competitive. Service Department is excellent. More

by Zwang653
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in Service, Edny in Sales.
Feb 16, 2021 -

Rick Case Acura responded

Thank you for your great review and 5-star rating!

February 14, 2021

Excellent experience . I am glad I chose Rick Case Acura to purchase my new car. The people really make you feel like family. It was great More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohamed Chtaili
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

February 14, 2021

Every time my car has a problem I trust no one but Rick Case Acura. The service I’ve received in many occasions has been oustanding. Each and every time the problem was fixed in a timely fashion More

by vienmuco48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Agustin Grandinetti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Rick Case Acura responded

Thank you for your lovely review and 5-star rating!

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