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Rick Case Acura
Fort Lauderdale (Plantation), FL
2,431 Reviews
Welcome to RICK CASE ACURA, America’s first, and for many years largest Acura dealer.
At RICK CASE, where the culture is treating every customer as we would our best friend, YOU are Number 1 for the past 27 years. We always work diligently to provide excellent service, best value products and facilities of the greatest convenience. Our goal is to always offer a pleasant experience that exceeds our customers’ expectations while operating at the highest level of integrity, honesty and professionalism.
All of our staff invites you to visit to experience the RICK CASE WAY.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,431 reviews
March 21, 2022
I spent 4hr in the dealer waiting for a repair on my vehicle related to network and screen issues. I informed the Repair office I had to leave and there was no response about the issue. I need to resche vehicle related to network and screen issues. I informed the Repair office I had to leave and there was no response about the issue. I need to reschedule once again bc the issue was not resolved after 4hr waiting time! More
by Msalgadomd
March 21, 2022
Very nice and friendly! Asked all our questions about the vehicle and made sure to show us the features of the car! Asked all our questions about the vehicle and made sure to show us the features of the car! More
by opener-skuas.05
March 21, 2022
Service is superb, my appointment was at 9:30 am the car was ready at 2:00 pm. was ready at 2:00 pm. More
by begoab67
Employees Worked With
March 20, 2022
Thanks to my service advisor, Francisco! He always keeps me informed, he’s great. Tee He always keeps me informed, he’s great. Tee More
by Tee
Employees Worked With
March 20, 2022
I had a good visit with great customer service. Made up for the not so great experiences past few times. Made up for the not so great experiences past few times. More
by Ni Modo
March 19, 2022
I brought my car in for routine maintenance. I had a brief list of items to be checked. But! She proclaimed there’s nothing that can be done about it. Also by GPS is not working. She claimed it’ I had a brief list of items to be checked. But! She proclaimed there’s nothing that can be done about it. Also by GPS is not working. She claimed it’s my iPhone’s software problem. It took them 2 hours to change the oil and kick the tires and battery. Other clients were walked to the waiting room. I was told to go “that way,” Everyone else had snacks and beverages. I didn’t want snacks but would have appreciated a drink of cold water. More
by Molly’s Mom
March 19, 2022
The woman who wrote up my concerns dismissed them entirely. Showed me no courtesy. She’s a poor representative of this dealership. If I didn’t have a warranty I’d have it serviced elsewhere. I never entirely. Showed me no courtesy. She’s a poor representative of this dealership. If I didn’t have a warranty I’d have it serviced elsewhere. I never met the person in charge of repairs. More
by Molly’s Mom
March 18, 2022
Very easy to set an appointment and was very flexible when it came to how we pay our down payment when it came to how we pay our down payment More
by Committed2005
Employees Worked With
March 18, 2022
Ruben and team were easy to work with and extremely helpful. We’ve bought through this dealership many times and the service is what keeps us coming back. helpful. We’ve bought through this dealership many times and the service is what keeps us coming back. More
by Carrie
March 18, 2022
My MDX was towed in on Friday early evening after talking to someone on the phone who assured me it would be look at on Saturday by 10 am and someone would call me.Imposible to talk to anyone. Every call goe to someone on the phone who assured me it would be look at on Saturday by 10 am and someone would call me.Imposible to talk to anyone. Every call goes to VM. Finally got someone. Said service technician would call right away. Never heard from him. They were supposed to call me on Saturday with diagnosis, that didn’t happen. Spent all day Monday trying to contact service person. Only person that delivered his promise was Bruce. Picked up my car on Tuesday. Seems to run okay but has strong smell of gas. Waited a day to see if smell goes away and it hasn’t. Called your place twice. Of course got Voice Mail again. Left message. No one has called me back. Btw they replaced my fuel pump. ( Recalled). More
by Cfcornejo
