Rick Case Acura

I appreciated the attention of the service advisor and the prompt work by the service team. I was very satisfied. the prompt work by the service team. I was very satisfied. More

Terry kept in touch to schedule appointment, took some information over the phone to expedite the process and was ready when I arrived. information over the phone to expedite the process and was ready when I arrived. More

We purchased out RDX with an extra warranty. The warranty we were told covered scratches and dents to 1000 dollars. We took our vehicle in to have scratches repaired. When my wife arrived they The warranty we were told covered scratches and dents to 1000 dollars. We took our vehicle in to have scratches repaired. When my wife arrived they said it covered dents . We were told otherwise. Next issue.there is a plastic valance on the rear beneath the bumper. It is discolored and we asked them to fix it. The vehicle is a 2020. The manager said we either tried to paint it and that our vehicle had rear ended damage the was repaired. The vehicle has not been hit since we owned it and it has not had any work on the rear bumper. Why would I paint the valance when it’s under warranty??? The manager was very rude and was insinuating my with was being dishonest. He said they did not sell it to me with that repair. That’s a lie if it was damaged it was prior to us owning it. The third thing is that we were told we would get free car washes as long as we own it. They failed to mention it was in Weston until we brought it in for an oil change. I really feel like we got screwed on this vehicle. The price was fair and we like the car but I am going to cancel the warranty and I will drive across town to another dealership for my service. Overall I really am not happy with the way we have been treated after we purchased the car. I promise to tell everyone to stay away from that dealership More

Francisco (service) rep and the mechanic (don’t know his name) were very quick and helpful. name) were very quick and helpful. More

Had emergency tire issue and Noa got us right in and identified problem. Mack very supportive as well. Great service identified problem. Mack very supportive as well. Great service More

My sales person, Ruben was phenomenal, along with the management team I received a fair deal and my new TLX was delivered on time. Rick Case Acura isnto be commended. management team I received a fair deal and my new TLX was delivered on time. Rick Case Acura isnto be commended. More

Oil changes used to include tire rotation. Now there is a charge of $24.95. The recommended tire pressure for the front is 35 psi. The rear is 32 psi. All tires were filled to 36 psi. I lov Now there is a charge of $24.95. The recommended tire pressure for the front is 35 psi. The rear is 32 psi. All tires were filled to 36 psi. I love paying extra for inattention to detail. I feel that charging that amount for a tire rotation when the car is already on the lift is excessive. More

Compton was extremely professional, knowledgeable, understanding, and committed to help us! He is the best! understanding, and committed to help us! He is the best! More

Love Rick Case Acura Service Department. Each time I take my car into service, I'm welcomed by a well groomed, friendly and professional associate. Special thanks to Keith Heron, an assoc Each time I take my car into service, I'm welcomed by a well groomed, friendly and professional associate. Special thanks to Keith Heron, an associate who’s always willing to go the extra mile for his customers. Because of the awesome services received from RC Acura, I've purchased vehicles from RC Honda and RC Kia as well!! More

Amazing friendly service every single time! Dean and Francisco are the best! Thank you guys! Dean and Francisco are the best! Thank you guys! More