Richmond Ford West - Service Center

Helpful and Friendly Staff - Ultimate Protection Package I had my new 2014 Ford Focus brought back in for its ultimate protection package and couldn't be happier. Joey was super helpful and informative abou I had my new 2014 Ford Focus brought back in for its ultimate protection package and couldn't be happier. Joey was super helpful and informative about everything the package included and how I could keep my new car looking its very best. He even walked me to my car where he explained even more about the benefits I was receiving. Joey and everyone else involved were the epitome of why my entire family buys from this place! More

Beyond What does Joey Foust and Doug Williams have in commend you may ask? In my experience, both overstep their bounds....wait, wait, in an awesome way. What does Joey Foust and Doug Williams have in commend you may ask? In my experience, both overstep their bounds....wait, wait, in an awesome way. Both are extremely nice and friendly which goes without saying, but during my last trip to Richmond Ford West, both Mr. Foust and Mr. Williams went out of their way to ensure 'I' left their dealership a satisfied customer even though I was dealing with a completely different department. Wow! Thanks to each of you for caring enough to help me. This means volumes and I will continue to share your contact information and dealership Richmond Ford West you've got two excellent associates and I hope you value all that they offer. Thank you, Kathy Brown More

Friendly and Helpful I visited the dealership for a scheduled service appointment. The employees were respectful and kind. I also talked to Joey Foust who has always been I visited the dealership for a scheduled service appointment. The employees were respectful and kind. I also talked to Joey Foust who has always been so helpful in my understanding of the products and services Richmond Ford West offers. More

Just Had to Write Another Review! I brought my new Fusion back in to have the Crystal Fusion and interior/exterior protection package installed. I received such wonderful service (agai I brought my new Fusion back in to have the Crystal Fusion and interior/exterior protection package installed. I received such wonderful service (again!) that I had to write another review. Joey was an absolutely delight. He was very thorough in explaining what I needed to do to ensure that the interior and exterior of my car remained in pristine condition - as well explain the warranty features on my windshield. I may not remember everything he said (it's a lot to soak in - pun intended!), but I feel completely comfortable giving him a call if I have any questions. I wish more car dealerships had a Joey Foust - makes the car buying experience so much more appealing. More

Awesome Customer Service!! Carlyle Cordle and Team at Richmond Ford West were very professional, friendly and helpful. They did a great job servicing my vehicle. A great team! Carlyle Cordle and Team at Richmond Ford West were very professional, friendly and helpful. They did a great job servicing my vehicle. A great team!!! More

Car Cleaning From walking in the front door for drop off to picking up my car later that day, I was greeted by smiles. Joey was very polite and easy to talk to. I From walking in the front door for drop off to picking up my car later that day, I was greeted by smiles. Joey was very polite and easy to talk to. I came in to have my car cleaned and inspected. I am happy that I did purchase the interior/exterior protection! More

Not just window dressing This dealership has been utterly transformed from the previous ownership into a truly customer service focused operation. The waiting lounge (with wa This dealership has been utterly transformed from the previous ownership into a truly customer service focused operation. The waiting lounge (with water and sodas, wi-fi), the shuttle service, and friendly people make it easy to drop your car off for service. However, the real mark of a quality dealership is not just how you're treated when you have money to spend, but rather how you are treated when there is an error that will cost the dealership money. Every repair shop screws up sometimes. After an unnecessarily expensive repair to my 2003 Focus I sent a complaint to the service manager, explaining why. Within the same day I received calls from the service manager and the general manager both with apologies for the excessive repairs, thanks for letting them know of the problem, assurances that the problem would be addressed, AND a refund of the repair bill. Their concern with my satisfaction was absolutely sincere as was their concern that work be done right. It takes honorable people to actually DO right, not just talk about it. I'm impressed enough to come back. More

Interior/exterior protective coating package We worked with Joey to get the protective interior/exterior coating for our used Ford Flex. He was very knowledgable about the product and took time We worked with Joey to get the protective interior/exterior coating for our used Ford Flex. He was very knowledgable about the product and took time to go over everything with me. The morning I dropped my car off, he had everything ready and waiting for me. All I had to do was sign my name and he took care of the rest. More

Awesome Job! Joey Foust was excellent to work with. He explained about the armour car product and how it's used. When I saw my car I was blown away! Joey Foust was excellent to work with. He explained about the armour car product and how it's used. When I saw my car I was blown away! More

Premium Car Care Protection First all, today was like different movie themes. I was excited to bring the car up to Michael, but he never called to say it was ready. In fact, we h First all, today was like different movie themes. I was excited to bring the car up to Michael, but he never called to say it was ready. In fact, we had to call them. (That was a mystery) Then we were transferred 3 times and were told Michael was not there. We still should have been notified by someone else. (That was a drama suspense) However, the customer superhero was Joey Foust. He understood our frustration, apologized sincerely, and was the highlight of our evening. Joey gets 5 stars for going the extra mile. (Superhero action packed ending) give the man a raise! :) More