Richmond Ford West - Service Center

WOW!! Joey Foust convinced me to invest in having my 2009 F350 "Clay Barred". The process took a day, and the truck almost looked better than it did the day Joey Foust convinced me to invest in having my 2009 F350 "Clay Barred". The process took a day, and the truck almost looked better than it did the day I drove it off the lot! It was well worth the expense and I cant believe "what a difference a day makes!" Thanks for exceeding my expectations Joey and Team! More

Vehicle maintenance A big thank you to Joey Foust and Chris Haynie for servicing my 2015 Ford Edge today! Thank you for the loaner car as promised by Joey. Thank you to C A big thank you to Joey Foust and Chris Haynie for servicing my 2015 Ford Edge today! Thank you for the loaner car as promised by Joey. Thank you to Chris for being pleasant and helpful while my vehicle was being serviced! I would recommend Richmond Ford west service department to all Ford owners! More

Remote Start/Crystal Fusion Install Everyone very cooperative upon arrival in the service lanes. Johnny Prince took me in and found Mike in Guest Services, who came out and provided a l Everyone very cooperative upon arrival in the service lanes. Johnny Prince took me in and found Mike in Guest Services, who came out and provided a loaner car with minimal time and effort. Upon pick-up in the evening, the car was ready and waiting. Joey Foust provided all of the information on the warranties for the windows/interior/paint protections, and demonstrated the remote start feature. No waiting; very friendly and professional. More

Continues to watch out for their customer My new White Escape somehow got splattered, while driving, w tiny black paint spots on the front grill/hood . I was distressed to find it not washi My new White Escape somehow got splattered, while driving, w tiny black paint spots on the front grill/hood . I was distressed to find it not washing off. I was a little afraid to scrub and damage the clear coat, so I dropped by the Dealer and explained all to Mr. Joey Foust, guest services manager. He graciously took the car and returned it 15 minutes later with the paint spots gone, gratis. Richmond Ford West continues to amaze me with their focus on customer service. Thanks, Joey. More

Interior & Exterior Car Care I took my 2012 Ford Escape in to have the interior, exterior, and the crystal fusion applied to my car. Joey Foust was my contact and he did an excel I took my 2012 Ford Escape in to have the interior, exterior, and the crystal fusion applied to my car. Joey Foust was my contact and he did an excellent job explaining the products before and after the applications. My car looked liked brand new when I got it back! Joey, as well as being very professional, he was friendly and willing and able to answer any of my questions. This is great customer service. Thanks!. More

Accommodating on 4/13/15 Even though the service department was slam busy, Travis did his best to fit me in for an inspection. Because is so difficult for me to find time to g Even though the service department was slam busy, Travis did his best to fit me in for an inspection. Because is so difficult for me to find time to get away from work to see about my car, I was so thankful they worked me in. They also had I-pads in the waiting room, which blew me away, and allowed me to catch up on reading my e-mails. Thanks guys. More