Richmond Ford West - Service Center

New truck conditioning I just wanted to share how impressed I was with Joey Foust, he took me through the process of taking care of my new truck and was very interested in m I just wanted to share how impressed I was with Joey Foust, he took me through the process of taking care of my new truck and was very interested in making sure I understood the warranty as well as my satisfaction after the fact. I will be sure to recommend his service to all of my friends. More

In and Out! I had to have a hitch and the paint protection stuff put on my new 2014 Edge. Joey was polite and very good to work with. He kept me inform of the p I had to have a hitch and the paint protection stuff put on my new 2014 Edge. Joey was polite and very good to work with. He kept me inform of the process and had a car ready for me to take for the day. He explain what was need for the paint protection going forward and seen to be knowledge about the different products. Thank Joey for a pleasant experience! Patty More

No Service at all! The rear window of our 2013 Ford Mustang broke while we were on a road trip to St. Louis. Since it happened without any apparent cause, we were sure t The rear window of our 2013 Ford Mustang broke while we were on a road trip to St. Louis. Since it happened without any apparent cause, we were sure that our factory warranty would cover the damage. At Ford in St. Louis, the service people were very unhelpful (they couldn't even offer any duct tape), they basically said they couldn't fix it in less than a week. So we drove back all the way to take the car to Richmond Ford West, where we had bought it. When we told CARLYLE the story about the Ford dealer in St. Louis, the first thing he said was that this would never happen at Richmond Ford West. But it was even WORSE! We left the car with them on a Saturday and NEVER heard back from them until the next Thursday, when I called them to find out that the warranty doesn't cover this damage. CARLYLE did not return my phone calls nor the ones of the Geico insurance assessor and it was hard to get him on the phone at all. When I finally had him on the phone, he kept asking silly questions like where had we bought the car and who was the owner, even though we had personally given him all that information on Saturday, when we handed the car over to CARLYLE. So after a whole week of doing nothing, CARLYLE really couldn't have cared less, they hadn't even ordered the parts and they simply said that we should get our insurance to pay for it. When we bought the car, we were actually very pleased with Richmond Ford West, because everything went very smoothly. But now that we had encountered a problem with our car that wasn't our fault at all, there was no customer-friendliness at all. We had actually thought about replacing our old Isuzu with a new Ford SUV, but now we will definitely look elsewhere. More

Ford Focus developed transmission problems in Fredericksburg Virginia leaving us stranded en route to a wedding on Saturday. Mickey Moseley sent a flatbed with a replacement car to meet us, pick Fredericksburg Virginia leaving us stranded en route to a wedding on Saturday. Mickey Moseley sent a flatbed with a replacement car to meet us, picked our car and took it back to the dealership. Transmission problem was corrected and we were able to pick up our car on the next work day. We didn't make it to the wedding, but the prompt efficient service made the car malfunction much more bearable. Thanks so much to the nice staff at Richmond Ford West. More