Richmond Ford West

We Leased We were looking for a car to lease for our college-age son. My husband saw that Ford was offering some really good deals, so he called the dealership We were looking for a car to lease for our college-age son. My husband saw that Ford was offering some really good deals, so he called the dealership closest to us. We started the discussion over the phone, he tested the car the next day, and the day after that we did the deal. Everyone that we dealt with was professional, knowledgeable, and friendly. There were no high pressure pitches or evasive answers to questions. This is our first time with this dealership (and our first Ford), and I would have no hesitations in recommending both the product and the dealership. The process was easy and I met the owner, who expressed his appreciation of our business. Great experience from start to finish. More

100% Reccomend A few years back under a different dealership owner same building, I was so disgusted with the sales department I walked away with a car I have hated A few years back under a different dealership owner same building, I was so disgusted with the sales department I walked away with a car I have hated for 10 years. With this being said, I have never had a car buying experience that was as pleasurable as this one with Richmond Ford West. Ben Parrish by far is the best car salesman I have ever met. I didn't feel pressured to make a decision at anytime. He was more than thorough on the details surrounding the Escape and all its bells and whistles. I never once felt that he lied to me. What really impressed me, cars were nasty and all dealer due to pollen, Ben ensured I saw a clean car. This speaks loud of the professionalism and desire to exceed the expectations of the customer. I will be back to see Ben. My rating: 100% excellent Joey Foust explained his product and what guest services did. I felt he was sincerely interested in protecting our investment. Thank you Joey. My rating: 100% excellent Angela Willoughby, wow what can I say. She not only exceeded my expectations, she was stellar. My wife and I were very comfortable with her. Angela gave us options and explained the options so we could make an educated decision. I met Angela on the Sales floor, I was looking at the Cobra, she started visiting with me, which was very enjoyable. Can't say enough. My rating: 100% excellent I met Robin Wood, he assured me that Richmond Ford West was the place to buy. That service was second to no one. Thank you Robin. Ron Kody, how impressed I was that he took the time to say hello and invite us to the training on the 3rd Tuesday of the month. When the owner has time for the customer, all things are right. you don't see this in most dealerships. Over all, Richmond Ford West was clean and inviting, friendly, responsive and made the experience fun. You guys also make good coffee. My rating for the entire dealership is 100% Excellent Thank all of you. More

What A Grate Day At Richmond Ford West Diana and my experience was grate. Every one was very help full. Ben, George, Joey, and Doug made me fill like we were special customers. Diana and my experience was grate. Every one was very help full. Ben, George, Joey, and Doug made me fill like we were special customers. More

Great Experience I purchased a 2013 Ford Fusion, Shawn Kelley was friendly with lots of knowledge about the vehicle. Parke Chenault was friendly, helpful and willing t I purchased a 2013 Ford Fusion, Shawn Kelley was friendly with lots of knowledge about the vehicle. Parke Chenault was friendly, helpful and willing to work with me, I enjoyed the atmosphere of this dealership everyone was very pleasant and friendly, a great experience! I will suggest this dealer to all my friends and family. More

Great experience! I went in told what I wanted they went Pennsylvania and got the car I wanted the next day. Couldn't have been any easier. Sean Kelly and Joey Foust co I went in told what I wanted they went Pennsylvania and got the car I wanted the next day. Couldn't have been any easier. Sean Kelly and Joey Foust couldn't have been better to work with! Thanks! More

Great Experience Love our new Ford! They located the Explorer we wanted and brought it down from Delaware the next day. JonCarlos was friendly, super helpful and did Love our new Ford! They located the Explorer we wanted and brought it down from Delaware the next day. JonCarlos was friendly, super helpful and did a wonderful job teaching us about all of the great features in our new vehicle. Thank you!! More

Jon Carlus/Joey Foust Years ago a friend of mine went Universal Ford and they were the pits for many reason and even thought it is right around the corner I would not go. T Years ago a friend of mine went Universal Ford and they were the pits for many reason and even thought it is right around the corner I would not go. Then Richmond Ford. took it over and we decided to give it a try. The atmosphere was great everyone was very friendly Jon Carlus was great and gave us what we needed to make the decision we finely made. They work really work hard to make the deal we needed. It just seem that everyone was happy and at ease with what they were doing. This is what is needed to sell cars. It was one of the best experiences I have had and will tell my friends. Also the owner was very nice --we had a nice talk. More

Great customer service I purchased a vehicle on 4/29 and worked with Salesperson Marvin Taylor and Guest Services Manager Joey Foust. Also Angela Willoughby completed the p I purchased a vehicle on 4/29 and worked with Salesperson Marvin Taylor and Guest Services Manager Joey Foust. Also Angela Willoughby completed the paperwork. Everyone was courteous, professional, and did a great job answering my questions. Thanks to all! I would recommend this dealership to others who are interested in buying another vehicle. More

Sat April 26 Greg was very professional and patient as we made two trips and several test drives. He is personable and we felt comfortable and not rushed. He dem Greg was very professional and patient as we made two trips and several test drives. He is personable and we felt comfortable and not rushed. He demonstrated integrity and really seemed to want to help us make a good decision. His follow up was/is good. I would definitely recommend him and contact him again. Joey was very helpful and integrated his personal experience with the product in the explanation. Extremely polite, efficient in his presentation and good follow up. My car looks great! So glad I selected the car and the armour protection. I also want to mention Mike, who helped me when I rearranged my drop off on the day Joey was off. Great teamwork demonstrated putting the customer first...he made sure my alternate arrangements went smoothly and was very accommodating. We will definitely be back later this year to look at mustangs. Robin and victor (Brewster/smith) More

Awesome Sauce Shawn Kelley and Joey Foust were awesome. They worked with me to make sure I got the vehicle I desired. Shawn was friendly every step and so funny. I Shawn Kelley and Joey Foust were awesome. They worked with me to make sure I got the vehicle I desired. Shawn was friendly every step and so funny. I appreciated all the time he took out to answer my questions and concerns. Joey sat down and talked to me about service programs available for my vehicle as well as a car owners seminar that is hosted every 3rd Tuesday of the month. These guys are phenomenal. No Hassle No Stress !!! More