Richmond Ford West

Great customer experience! I first met with Bob Wilkinson and went on a test drive of the 2014 Ford explorer. He was extremely nice and not pushy at all. I liked the car and cam I first met with Bob Wilkinson and went on a test drive of the 2014 Ford explorer. He was extremely nice and not pushy at all. I liked the car and came back the next day and met with Michael Arnold since Bob was off. Michael found the car I wanted exactly and even went up to PA to pick it up for me......now, that's great customer service.! He also promised me that I could download my music off my 2010 Edge and when we found out we really couldn't do it he volunteered to download all my music form the CD to a thumb drive for my new 2014 Explorer...another GREAT customer service........oh, and one more thing...there was a slight blemish in the paint and Michael pointed it out to me and volunteered to take it to the shop to fix it........Another great customer service experience. Most dealers wouldn't have sais anything about it! I also want to thank Joey Foust.....what a nice guy to deal with and guest service manager.......I bought the package to coat the exterior and interior of my car and he set me up to have it done. I also purchased a mat for the rear of the car and he got it for me and installed it........Now that is another great example of customer service! Thank you Richmond Ford West! I look forward to many years of receiving great customer service........... More

We bought two cars here in one week. My husband and had a great experience with both of our recent purchases with Richmond Ford West! I saw the car, I then purchased, one week before I b My husband and had a great experience with both of our recent purchases with Richmond Ford West! I saw the car, I then purchased, one week before I bought it there. After shopping other dealers for three days I went back to Richmond Ford West. When I called Teri back, she was so helpful, and made room in her day to work with us. Along with the help of Parke, Joey, and Doug the deal was done. I love my new Ford Edge! They were all so kind to my husband and I, and our sons during the process. This was on Sunday 5/25/14, we returned on Saturday 5/31/14 for a protection plan we purchased, and found a pre-owned car for our daughter, and purchased that as well. I would like to say that Parke was so kind, and I appreciated how he treated my daughter on her first car purchase (she is 18), he walked her through the negotiation, and finally the deal. I will remember how caring you were with her, it meant a lot to us. Finally, Michael was the previous owner of the car she bought, and was a delight to work with as well. Doug worked very hard to help us both times to finalize the process. Joey was additionally kind, and accomodating with our protection plan with my Edge, he was top notch. We will definitely be back to Richmond Ford West for my husband, who wants a new Ford F-250, once we re-budget.... I have never enjoyed car buying in my 45 years, until dealing with these fine folks! I recommend all the people I have listed, and the entire dealership, down to the detail department, and service. This was Excellence! Thank you, Teri, Parke, Joey, Doug, Michael, Detailers, Service, and all others behind the scenes! Douglas, Christine Wright, and family More

2014 Mustang GT Purchase (Replacement). It was obvious that customer satisfaction is at the top of the list. I've never been loyal to a Dealer, this will be first that I plan on giving my c It was obvious that customer satisfaction is at the top of the list. I've never been loyal to a Dealer, this will be first that I plan on giving my continued business. I f there is a problem you can be assured that it will be resolved to your complete satisfaction. More

Mr. Randall Anderson The staff here was awesome. The friendly and polite. Felt like I was dealing with family. I will definitely buy another car from here and I will let The staff here was awesome. The friendly and polite. Felt like I was dealing with family. I will definitely buy another car from here and I will let everybody I know how much of a wonderful experience I had. More

Professional and caring All of the above employees went out of their way to make us comfortable with the car we selected explaining fully all of its features, plus the servic All of the above employees went out of their way to make us comfortable with the car we selected explaining fully all of its features, plus the services offered by the dealer. We had seen the Ford Focus advertised in the Memorial Day specials and fit what we were looking for exactly. There was no unwanted pressure from anyone, which was a great plus. We intend to come to the June 17th new care owner's talk and buffet. Thanks to a great professional work force! Jan and Bland Shaughnessy More

Above and Beyond Buying a car has never been enjoyable for me, but I was more than pleased with our experience at Richmond Ford West. The folks there went above and b Buying a car has never been enjoyable for me, but I was more than pleased with our experience at Richmond Ford West. The folks there went above and beyond for us; they were extremely courteous of our time and the folks there were very friendly, knowledgeable, and willing to accommodate our needs in any way possible. We will most-certainly be recommending this dealership to our friends and family! More

New Escape My experience with Richmond Ford West was amazing! The customer service i received was outstanding. Every person who worked with me was helpful, frien My experience with Richmond Ford West was amazing! The customer service i received was outstanding. Every person who worked with me was helpful, friendly and sincere. I work in a customer service industry and it take a lot to impress me. I would recommend this dealer to anyone looking for a seamless experience coupled with a great deal. David Gill spent a great deal of time listening to my needs. He did an outstanding job. More

My Experience I'm excited about purchasing my first car in 7 years. The Ford experience was a positive one and I would recommend them highly if you are looking to p I'm excited about purchasing my first car in 7 years. The Ford experience was a positive one and I would recommend them highly if you are looking to purchase a vehicle. Every person that assisted me was friendly, helpful and professional. Each person was professional and knowledgeable. I am very pleased with my purchase and the experience. More

Great Service! I bought my new F150 yesterday and they were very friendly and helpful. I was really happy with the service and price they gave me. I would buy from t I bought my new F150 yesterday and they were very friendly and helpful. I was really happy with the service and price they gave me. I would buy from them again! More

Awsome people!!! Ben Parrish, Clyle Cordle, Dough Williams and Michael timperio were all fantastic and Richmond Ford West is very lucky to have such personnel. Ben mak Ben Parrish, Clyle Cordle, Dough Williams and Michael timperio were all fantastic and Richmond Ford West is very lucky to have such personnel. Ben makes my day and has been a friend since my first meeting him on 6/12/12 getting me my first used car and recently my first new car since 1973. More