Richmond Ford West

A Delightful Experience My Sales Consultant, Teri Baran, was a delight to work with and completely eased the stress of buying a used car. She patiently answered all of my que My Sales Consultant, Teri Baran, was a delight to work with and completely eased the stress of buying a used car. She patiently answered all of my questions and won me over with her friendly smile and professional demeanor. The entire staff was very helpful and I will certainly return to Richmond Ford West for future vehicle purchases! More

Sales and other Experience at Richmond Ford West SALES: Bob Wilkinson and Joey Foust, I can't say enough about them. Excellent service, attentive, and very thorough in explaining details of the Sale SALES: Bob Wilkinson and Joey Foust, I can't say enough about them. Excellent service, attentive, and very thorough in explaining details of the Sale and Protection options of my new 2014 Ford Mustang GT. I even scheduled my 2010 Ford F-150 for Armor Guard protection at the same time because the benefits of Paint and Interior protection were so appealing. Both gentlemen were very approachable, knowledgeable and patient with answering even the smallest of questions in a quick an timely manner. SERVICE: My previous experience at Richmond Ford West (one month prior to my new purchase) was great; Carlyle Cordele took good care of me, which lead me to the return to purchase my new Mustang. The locations stigma cause by Universal Ford has been removed... love Richmond Ford West and so glad Good people are there to take care of our community. More

Great experience Greg helped us compare models and rebates/incentives to get the best deal on a car for our daughter. Joey helped us select the best protection package Greg helped us compare models and rebates/incentives to get the best deal on a car for our daughter. Joey helped us select the best protection package for our needs. We never felt "pushed" to get the sale done. I was impressed by the friendliness of everyone at the dealership and the lack of "the hard sell". Overall an enjoyable experience. More

Choosing the right Ford automobile for me I did some online research before my visit to Richmond Ford. Shawn Kelley was professional, helpful, listen, and through his experience and knowledge I did some online research before my visit to Richmond Ford. Shawn Kelley was professional, helpful, listen, and through his experience and knowledge helped me make the right choice. I am pleased to recommend Shawn and the helpful folks at Richmond Ford West. More

No Service at all! The rear window of our 2013 Ford Mustang broke while we were on a road trip to St. Louis. Since it happened without any apparent cause, we were sure t The rear window of our 2013 Ford Mustang broke while we were on a road trip to St. Louis. Since it happened without any apparent cause, we were sure that our factory warranty would cover the damage. At Ford in St. Louis, the service people were very unhelpful (they couldn't even offer any duct tape), they basically said they couldn't fix it in less than a week. So we drove back all the way to take the car to Richmond Ford West, where we had bought it. When we told CARLYLE the story about the Ford dealer in St. Louis, the first thing he said was that this would never happen at Richmond Ford West. But it was even WORSE! We left the car with them on a Saturday and NEVER heard back from them until the next Thursday, when I called them to find out that the warranty doesn't cover this damage. CARLYLE did not return my phone calls nor the ones of the Geico insurance assessor and it was hard to get him on the phone at all. When I finally had him on the phone, he kept asking silly questions like where had we bought the car and who was the owner, even though we had personally given him all that information on Saturday, when we handed the car over to CARLYLE. So after a whole week of doing nothing, CARLYLE really couldn't have cared less, they hadn't even ordered the parts and they simply said that we should get our insurance to pay for it. When we bought the car, we were actually very pleased with Richmond Ford West, because everything went very smoothly. But now that we had encountered a problem with our car that wasn't our fault at all, there was no customer-friendliness at all. We had actually thought about replacing our old Isuzu with a new Ford SUV, but now we will definitely look elsewhere. More

bought a truck The people were very friendly and professional, and they exceeded our expectations. We told them what we were looking for, and they had some vehicles The people were very friendly and professional, and they exceeded our expectations. We told them what we were looking for, and they had some vehicles picked out for us to consider when we arrived; one of which was exactly what we wanted. I wouldn't go anywhere else for a new or used vehicle! More

5 STARS out of 5 Each individual that we worked with was Friendly, and engage through the process. They clearly understood what we were looking for and needed for our Each individual that we worked with was Friendly, and engage through the process. They clearly understood what we were looking for and needed for our Camper. As a team they worked to locate the RIGHT VEHICLE and price for our family. We spend a good amount of time there and the continuly made us feel welcome. We started feeling like part of the team. LOL It was to see a dealership work as a team to make the customer experience as successful one. Thanks for you hard work and patience... Patty and Sharon More

Richmond Ford (West) - Michael Arnold (Sales Consultant) This is definitely not a rebadged Universal Ford! Highly recommend Michael Arnold to be your sales consultant. He worked extremely hard to satisfy all This is definitely not a rebadged Universal Ford! Highly recommend Michael Arnold to be your sales consultant. He worked extremely hard to satisfy all my requirements and concerns and I got a great deal on a leftover 2013 F-150. I suggest you call ahead and make an appointment if you are serious about buying to make the most of your visit. All the staff knew their jobs well and were professional. More

Thanks Richmond Ford Corwin, Joey, and George are excellent representatives of Richmond Ford West. I feel that they are sincere, trustworthy, and knowledgeable. Apprecia Corwin, Joey, and George are excellent representatives of Richmond Ford West. I feel that they are sincere, trustworthy, and knowledgeable. Appreciate all of the support as I can be a demanding customer:) More

Give that man a raise! Dave Gill earned every bit of this outstanding rating. He is not only an unassuming and friendly person, but also an efficient and effective sales co Dave Gill earned every bit of this outstanding rating. He is not only an unassuming and friendly person, but also an efficient and effective sales consultant who really listens. Among other things that were important to us, my husband and I particularly wanted a feature-rich car that did NOT have a sunroof - AKA: a needle in a haystack! While Dave stayed in touch with us via email over the course of several weeks, he was never bothersome or intrusive, and he never wasted our time. However, he was quick to let us know when a car hit the lot that he felt would suit us. Of course he was right, and this was the car we bought! In a world where loyalty and investment in one's employees seems to be a thing of the past (especially when it comes to sales people), we respectfully encourage you to hold onto Dave Gill and treat him the very best that you can. He is making your dealership stronger, not only by the cars he is selling and will no doubt continue to sell, on average, month after month, but also because of his ability to foster strong and genuine relationships. Well done, Dave! Sincerely, Dana Weiss PS: We would also like to thank others we spoke with at your dealership: George - who was creative and thorough in his efforts to make the car affordable, Angela - who offered us warranty products as well as excellent information about financing, and Joey Foust - who educated us about interior/exterior protection for our car, and (with Angela) made it affordable. More