Richmond Ford West

PLEASE READ BEFORE DOING BUSINESS WITH RICHMOND FORD. I hope my experience can help someone. First off a little about myself. I have 2 college degrees. One in automotive technology, and a second in advance hope my experience can help someone. First off a little about myself. I have 2 college degrees. One in automotive technology, and a second in advanced engine performance. I have been an ASE certified master mechanic for 16 years. I have owned my own shop, and i am factory trained by Volkswagen and BMW. I recently purchased a used truck for $36000 from Richmond ford west. I was assured that the service department was very thorough when they inspected the truck before it was sold. Within the first week of driving the truck i noticed it had multiple OBVIOUS mechanical problems. I made an appointment and dropped it off to be checked over. The service department told me there was nothing wrong with the truck. i gave them 3 chances to figure out what was wrong with the truck and they couldn't. Eventually the dealership ended up buying the truck back. (I lost $2000 in the buy back) The service manager never took me seriously and came across like he didn't care. The service manager and the general manager of the dealership both told me i made up the problems with the truck. All in all it was a very bad experience. More

The people in Richmond Ford are very helpful courteous friendly not only did they help me but they took time patience and very courteous and I'm satisfied with my new vehicle and Misty was the greatest. friendly not only did they help me but they took time patience and very courteous and I'm satisfied with my new vehicle and Misty was the greatest. More

DO NOT GO TO RICHMOND FORD WEST SERVICE DEPARTMENT. I wish I could rate below a one star, and I would have looked at these reviews before bringing our Ford car here. This was by far the worst experience wish I could rate below a one star, and I would have looked at these reviews before bringing our Ford car here. This was by far the worst experience I have ever had at a car dealership. The only reason we went here was because it was a warranty problem and it was close to us at the time. It was like pulling teeth for them to act on the issue and do anything. I had to get in touch with the service manager to get anything done and inform them of a COPUS order to get a part. I dealt with Chris Coffey in service and later a lady that were the WORST. Never return my calls, emails, never put in a COPUS order for the transmission module until a month and a half after having our car, never got us a rental car after saying they were getting us one, and had our car for over two months. We had relocated at this time so we had to spend additional money to go and pick up our car. As I said, do not take your car here. They are were the worst in service and providing good customer service. They are a large dealership, so they don’t realize where the problem stems from. More

Excellent used car, internet support team. Great price Excellent used car, internet support team. Great price and value on a used Ford F150. Excellent used car, internet support team. Great price and value on a used Ford F150. More

Ran by a Richmond Ford West to take a look at a used Excursion. Derrick, From the moment he introduced himself, until I left the service the department the next day, was professional, qualified, thorou Excursion. Derrick, From the moment he introduced himself, until I left the service the department the next day, was professional, qualified, thorough, and compassionate. Richmond Ford West is lucky to have Derrick as an employee and I was lucky to have him as a salesman. Richmond Ford West just picked up a customer for life, and Derrick is the reason why. More

Joey did a great job taking care of getting the ceramic treatment applied to my new Shelby Mustang. Looked great when I picked it up a little ahead of the expected time. Window treatment worked out well, treatment applied to my new Shelby Mustang. Looked great when I picked it up a little ahead of the expected time. Window treatment worked out well, too. Good job. Person worth working with at Richmond Ford West! More

One trillion % recommend Richmond Ford West! Great “customer service” from start to Finish! Our 5 year old needed a new truck to pull her horse! They included her in everything. Laura thank you for an “customer service” from start to Finish! Our 5 year old needed a new truck to pull her horse! They included her in everything. Laura thank you for answering all the questions and BRETT thank you! More

PJ was the greatest when helping me with my purchase. I will definately go back to him for my next vehicle. will definately go back to him for my next vehicle. More

Michael Johnson. The best in the business.,Treats you right and always wear a smile! right and always wear a smile! More

Richmond Ford West and Joey have been very good with their service. Joey explained the process very well. He was very attentive, made sure I had a rental car to use and told me the time my car would be their service. Joey explained the process very well. He was very attentive, made sure I had a rental car to use and told me the time my car would be ready. More