Richmond Ford West

Chris Cox exemplifies what great customer service looks like. We had such a great experience with him 2 years ago that we returned back for our second vehicle purchase. Chris was patient with us while we w like. We had such a great experience with him 2 years ago that we returned back for our second vehicle purchase. Chris was patient with us while we waited for our vehicle to arrive. He contacted me periodically to give us status reports for which we were so grateful. We will continue to deal with Richmond Ford West for any future vehicle purchases, all because of Chris' excellent customer. More

I do not recommend anybody going to Richmond Ford! ! My Sales Associate & His boss were Conniving manipulating and deceiving!! I went in with a loan from my credit union and they convinced me to let th ! My Sales Associate & His boss were Conniving manipulating and deceiving!! I went in with a loan from my credit union and they convinced me to let them search their lenders, showing me a laminated page stating that my credit union would charge an APR between 11-16% when in all actuallity my credit union offered me a 5.8% APR. So they basically caused my credit score to go down for their own personal gain! They sold me a vehicle that they knew had teenage driver safety settings stuck on it! I had to drive two hours back to Richmond to have it removed and then they gave me a key that I told the Associate didn't work. It would only unlock the doors when it wanted to, and it kept throwing the original key off, causing that key to act crazy! They promised to replace/repair the armrest as it was torn and covered with black duct tape at the time of purchase!! They had the vehicle from 7am until almost 6 pm stating that they had the best person on the job! Less than two weeks later the material started peeling, so soon I'll be having to repair the issue myself! I have been reaching out to my Sales Associate since day 2 requesting another vehicle!! The associate said out of his own mouth as he attempted to get the automatic driver seat to move, that "at this point You just need another vehicle!" When I agreed and asked how we could make that happen, he switched up the conversation after saying "we couldn't!!" After speaking with the bank and a few other professionals, I'm now convinced that the Associate was acting commission oriented as He stopped responding to my emails!! I am not a happy Customer!! I feel taken advantage of, lied to, and cheated!! More

Rex and Mike in the sales area did an amazing job making a frustrating situation with the service department into a positive experience when I was ready to pull all my future service work for my wife and I a frustrating situation with the service department into a positive experience when I was ready to pull all my future service work for my wife and I from Richmond Ford West. Thank you Rex, thank you Mike. More

Dario got me in a 2022 F150. Did a great job from start to finish. Did a great job from start to finish. More

Can't recommend service here. When I tried to book some routine service, I was told the next available appointment was two weeks away. The night before, I was asked to reschedul When I tried to book some routine service, I was told the next available appointment was two weeks away. The night before, I was asked to reschedule until the following week. The promised service time was two hours, turned out to be nearly four. The cost of the service was over 20% above promised price. It pains me to say this as I've been coming to this dealer for years, but ... I'm not coming back More

All of the staff are service oriented, polite and go out of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t expr of their way to help. Joey helped us figure out what to do about a rack system for our new truck. He went out of his way to help us and we can’t express our satisfaction! Will always do business here! More

Just wanted to give a shout out to Joey Foust (Guest Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowle Services Manager). Joey helped to expedite my accessories on my new truck (leveling kit, oversize tires, spray in liner, and bed cover). Very knowledgeable and friendly, hooked me up with a loaner vehicle - and made the overall experience very easy. My truck looks fantastic. I feel confident that as I continue to enjoy my new truck, Joey (and the other folks at Richmond Ford - West) will be there for me and help me with any questions, other accessories, and while servicing my vehicle over time. Thank you - and great job! More

My husband and I just bought a 2018 expedition , our salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded i salesman PJ was awesome. He was very easy to deal with, very knowledgeable of vehicle and if I texted him about a issue or question he responded immediately. I truly appreciate great customer service!!! Thanks so much! More

Great customer service. Knowledgeable and friendly staff. Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! Jeannine was amazing to work with and helped us make a great choice on our new F250. Would definitely recommend and give 5 stars! Thank you! More

Joey was professional, knowledgeable, helpful and down to earth. He allowed me to carefully think through what additions I wanted for my new vehicle. This yielded exceptional results. I am very pleased wi earth. He allowed me to carefully think through what additions I wanted for my new vehicle. This yielded exceptional results. I am very pleased with the service at Richmond Ford West overall! More