Richmond Ford West
Glen Allen, VA
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Honest, Professional and Friendly I brought my daughter in to purchase her first brand new car and the experience was great. The salesman was friendly and made my daughter feel at eas I brought my daughter in to purchase her first brand new car and the experience was great. The salesman was friendly and made my daughter feel at ease through the process. He was honest and spoke highly of the dealership and the management team. He explained the financing process and he explained all the bells and whistles that came in the vehicle she choose. He took her out for a test drive and when we arrived back to the dealership she heard the 3 words she was waiting for "She was Approved!" I felt like everyone who we meet there that day were celebrating along with her. The entire experience was awesome and I give big props to her salesman, Michael Johnson. Thanks from, the Happy Mother of a New Ford Owner More
Just Outstanding I definitely would recommend anyone looking for a new car to come here! I had such a wonderful expierence at this dealership. The customer service fro I definitely would recommend anyone looking for a new car to come here! I had such a wonderful expierence at this dealership. The customer service from everyone was outstanding and they got me exactly what i wanted and more for an awesome price! I will definitely be a customer for life. More
Simple, Straight Forward Service The sales department was provided accommodating straight forward service. At no point did I feel uncomfortable or feel that they were forcing anything The sales department was provided accommodating straight forward service. At no point did I feel uncomfortable or feel that they were forcing anything on me. I would go back. More
Jeannie is THE BEST!🚙 Accommodating, Happy & full of knowledge & energy, Jeannie will figure out which car you need before you know you need it! She anticipates the custome Accommodating, Happy & full of knowledge & energy, Jeannie will figure out which car you need before you know you need it! She anticipates the customer's next need like no other! 🌻 More
Great Low Pressure Experience! Came in for only a 2002 Ford Ranger State Inspection and walked out with a brand new Ford Explorer XLT. Every Richmond Ford West team member that we c Came in for only a 2002 Ford Ranger State Inspection and walked out with a brand new Ford Explorer XLT. Every Richmond Ford West team member that we came in contact with was great! A wonderful experience! More
As painless (and enjoyable) as buying a new vehicle can be Started the day at another car dealer and drove several used trucks. We actually liked the Ford the most so we decided to go to the nearest Ford deal Started the day at another car dealer and drove several used trucks. We actually liked the Ford the most so we decided to go to the nearest Ford dealer, Richmond Ford West. Tonya Carmony greeted us and showed us around the lot. The used Fords that she had just didn't fit what we needed. We actually drove and purchased a used Toyota Tundra. It's a very nice vehicle. Sticker price was already discounted but the dealership was able to discount it further once we told them our max price. AND they gave a us very good trade in value on our vehicle. We dealt with Marvin Taylor Sr for our financing. Great guy! We had some financing questions the next day and dealt with Ben Kramer (Marvin was on vacation). Everyone was very pleasant and easy to deal with. No pushy sales at all. Options were presented in a straightforward manner and rejection was easily accepted. As much as we dreaded purchasing a new vehicle, we were very pleased with our experience at Richmond Ford West and would not only recommend them to others but will return there in the future when we are in need again More
Went to Richmond. Ford west. Went to. RIchmond Ford West. And brought my first new car new to me thanks Jeannie McDevitt. For being so kind and helpful. Love my. 🚗 toyota corolla Went to. RIchmond Ford West. And brought my first new car new to me thanks Jeannie McDevitt. For being so kind and helpful. Love my. 🚗 toyota corolla More
Enjoyable experience Brought my used Ford F150 in for a trailer hitch installation. Although it was extremely busy, Joey Foust worked diligently to retrieve a loaner vehi Brought my used Ford F150 in for a trailer hitch installation. Although it was extremely busy, Joey Foust worked diligently to retrieve a loaner vehicle so I could get to work. I chose on price for the install, but will return for the exceptionally helpful and friendly atmosphere. Great job making me feel like I was their best customer even though I didn't buy my truck there. More
First-time Ford buyer I had a terrific experience with Antoine and Joey during my car purchase. No-pressure sales tactics and good flexibility with my needs. I just got t I had a terrific experience with Antoine and Joey during my car purchase. No-pressure sales tactics and good flexibility with my needs. I just got their interior-exterior treatment and the car looks fantastic. I would recommend them to anyone considering a Ford. More
Debra's new Wheels This is our 2nd car purchase from Richmond Ford and we couldn't be happier with the total buying experience. Thank you Tony,Logan, Jimmy, and Ben. This is our 2nd car purchase from Richmond Ford and we couldn't be happier with the total buying experience. Thank you Tony,Logan, Jimmy, and Ben. More