Richmond Ford Lincoln

NEW TRUCK WENT TO LOOK FOR A NEW TRUCK AND THE SERVICE WAS AWESOME IS WAS POURING RAIN AND JACOB CAME OUT TO ASK IF THERES ANY WE LIKED OR QUESTIONS AND WE ENDE WENT TO LOOK FOR A NEW TRUCK AND THE SERVICE WAS AWESOME IS WAS POURING RAIN AND JACOB CAME OUT TO ASK IF THERES ANY WE LIKED OR QUESTIONS AND WE ENDED GETTING A NICE F-150 More

An excellent car buying experience This was easily the fastest, most pleasant car buying experience I've ever had. I stopped in with the intent to just look at a new vehicle. I'd been This was easily the fastest, most pleasant car buying experience I've ever had. I stopped in with the intent to just look at a new vehicle. I'd been interested in the new Escape and needed to take it for a spin to ensure it met my needs. I was greeted immediately by John Spencer. He was very pleasant and knowledgeable. He found out what my needs were and offered a test drive. He explained many of the features of the vehicle and was very patient in explaining the technology to someone who isn't very tech savvy. Upon returning from the test drive John was able to work a deal that made it too easy and too good to pass up. I left the dealership in a new 2014 Escape Titanium with a big smile on my face. I had previously sworn off buying any Ford product to a previous negative experience, but I absolutely love this car. If you're interested in a pleasurable buying experience, give the crew at Richmond Ford Lincoln a look. Top notch work! More

positive our serviceman, phil was pleasant, friendly, and very experience. no pressure, explained everything in detailed. let us take all the time we needed in our serviceman, phil was pleasant, friendly, and very experience. no pressure, explained everything in detailed. let us take all the time we needed in making decisions, he made a stressful job fun, i didnt realize at that time i was in need of a car at the time. i More

Best experiance at buying a new car. This was one of the most enjoyable experiances my wife and I have had in looking for and buying a new car. Chris Burnette was the salesperson that we This was one of the most enjoyable experiances my wife and I have had in looking for and buying a new car. Chris Burnette was the salesperson that we dealt with. His knowledge of the Ford Escape that we were looking at was supurb. Once we decided on our new Escape, we were turned over to Chris Southworth who help us with the filling out our paper work for our new SUV. They treated us like family and we hope to be a part of the Richmond Ford family for a long time to come. More

Sales review Sales associate Sam Adams, was great. He helped to get us exactly what my husband wanted for the price we needed. I would recommend him to anyone! Sales associate Sam Adams, was great. He helped to get us exactly what my husband wanted for the price we needed. I would recommend him to anyone! More

family feel welcome and appreciated at Richmond Ford Jared was friendly. He makes my family feel welcome and appreciated. When I told him I had to leave to take care of some issue, he did not try to pre Jared was friendly. He makes my family feel welcome and appreciated. When I told him I had to leave to take care of some issue, he did not try to presser me to stay. When I call him and said I was ready to come in and close the deal, he makes the time for me to do so. I would recommend him to anyone to conduct business with. He was truly a professional. CW4 Beckford More

Wonderful Group/Great Teamwork I walked into Richmond Ford on a weekend with a situation under my belt regarding my last vehicle and my dealer, J.T Gold went above and beyond to hel I walked into Richmond Ford on a weekend with a situation under my belt regarding my last vehicle and my dealer, J.T Gold went above and beyond to help me drive off of the lot with a nice, new vehicle. He and Chris Southworth put in so much work and effort that words could not express how thankful I am. With my bad credit, repossession (that actually wasn't) and low down payment, they worked with me to give me the best deal possible. I'm really glad they didn't give up on me. More

Bought a car The staff was very friendly, and they have really good customer service at this dealership. Jared was very knowledgeable, and answered any questions I The staff was very friendly, and they have really good customer service at this dealership. Jared was very knowledgeable, and answered any questions I had about making a purchase. More

Fast, No Pressure, Made it Happen I was in the market for a Transit Connect for both personal and business use. Richmond Ford's Roger Arnold Richmond Ford West's Ben Parrish helped me I was in the market for a Transit Connect for both personal and business use. Richmond Ford's Roger Arnold Richmond Ford West's Ben Parrish helped me find the best fit for my needs and my budget. Then, together with Chris Southworth, they worked on "the numbers" to get me the vehicle I wanted at the monthly payment I was prepared to pay. They stayed late, worked every angle, and made me feel like they really were doing everything they could to figure out how to get me a great value: you can't say that very often about sales folks. I would strongly recommend Richmond Ford and Richmond Ford West to other car buyers! More

Excellent sales experirnce with Jack Conner I enjoyed the sales experience with the purchase of a 2013 MKZ. Jack went along for the test drive and answered all of my questions with no pressure o I enjoyed the sales experience with the purchase of a 2013 MKZ. Jack went along for the test drive and answered all of my questions with no pressure or prodding. I was able to drive a 2104 MKZ and a 2013 MKZ. He offered to let my wife drive but she declined. He has great product knowledge and he is very easy going. The price was good on my trade in and the new vehicle price was outstanding with several rebates on the car. It was overall a great sales experience and a perfect no pressure sale. More