Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond Ford Lincoln
Richmond, VA
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,262 reviews
July 06, 2014
Jack's the best!! We just purchased our new Focus with Jack and the entire experience was a delight. Not only did Jack find us a fabulous car at a great price but we a We just purchased our new Focus with Jack and the entire experience was a delight. Not only did Jack find us a fabulous car at a great price but we also feel that we've made a new friend. Jack honestly cares about his customers and he took the time to find out who we are while also telling us about himself. He patiently and enthusiastically demonstrated the features of the car and took great care ensure we understood the operation of the car. This is our second car from Richmond Ford and we are committed fans of both the dealership and Jack. Thanks Jack, you're the best! Carmen and John More
by BigBee
Employees Worked With
Jack Conner
July 03, 2014
Easy transaction Nardis was great to work with, very easy transaction. He even drove the car we were considering to our house for my wife to see who was busy with our Nardis was great to work with, very easy transaction. He even drove the car we were considering to our house for my wife to see who was busy with our three week old. More
by Klins18
Employees Worked With
Nardis walker
July 01, 2014
First time buyer This was my first time buying a car. After having a bad experience at another dealership, I came in and the guys work hard for me. I got the car I wan This was my first time buying a car. After having a bad experience at another dealership, I came in and the guys work hard for me. I got the car I wanted at the price I wanted. Amazing experience! More
by cnc2884
Employees Worked With
Cody Barr, JT Gold
June 30, 2014
Great Customer Service The we're very helpful and did their best to get the best deal possible. Really took of care of my needs and kept me within my price range. The we're very helpful and did their best to get the best deal possible. Really took of care of my needs and kept me within my price range. More
by crystal19de
Employees Worked With
JT Gold
June 28, 2014
Insurance Agent Jack Connor has been selling cars to my family for years. I never have a negative experience with him and Richmond Ford. I love my new car. Jack Connor has been selling cars to my family for years. I never have a negative experience with him and Richmond Ford. I love my new car. More
by Bngreen01
Employees Worked With
Jack Connor
June 28, 2014
Date Night Promotion I participated in the "Date Night" promotion, and the experience was fantastic. Chris was knowledgeable, thoughtful, intuitive and friendly. I drove t I participated in the "Date Night" promotion, and the experience was fantastic. Chris was knowledgeable, thoughtful, intuitive and friendly. I drove the Lincoln MKZ, the ride was smooth, the technology was first-rate, the interior was comfortably spacious, and the the engine performance was outstanding. Unfortunately I am not in the market for a luxury automobile, but if I were, the Lincoln MKZ would be at the top of my list! Thank you Richmond Ford Lincoln, and Chirs Burnette, for a wonderful experience. More
by Strusky
June 25, 2014
Excellent customer service I have dealt with both Cody Barr and J T Gold at Richmond Ford. I found both men to be friendly, courteous, polite and honest. I definitely will be p I have dealt with both Cody Barr and J T Gold at Richmond Ford. I found both men to be friendly, courteous, polite and honest. I definitely will be purchasing another car from Richmond Ford. More
by emsrva
Employees Worked With
Cody Barr, JT Gold
June 25, 2014
Jack "the tall one" Conner Awesome experience! Jack was there with me through every aspect of the sale. Banks were a little slow coming back with approval today. Jack kept me in Awesome experience! Jack was there with me through every aspect of the sale. Banks were a little slow coming back with approval today. Jack kept me informed the whole time and even brought me lunch! I don't think I'll purchase another vehicle from anywhere beside Richmond ford again. Love my new King Ranch F150!! Thanks again Jack! More
by Cnly31
Employees Worked With
Jack Conner
June 23, 2014
Testa 2014 Ford Escape I was beyond pleased with the professionalism and friendliness exhibited during my visit. It was Cody's willingness to listen to what I was looking fo I was beyond pleased with the professionalism and friendliness exhibited during my visit. It was Cody's willingness to listen to what I was looking for and ambition to find me a great deal that ultimately sent me home in my brand new Ford Escape. He presented me with all of my options and spoke highly of those he worked with at Richmond Ford Lincoln. I am the proud owner of a new 2014 Ford Escape and will continue to refer individuals to this particular dealership because of my positive experience. THANK YOU SO MUCH!!! More
by STesta2
Employees Worked With
Cody Barr
June 19, 2014
rude attitude Fella by the name of Swift,was very rude and demeaning,i will report him and this dealership to AAA and AARP. Richmond Ford is a pillar in the Great Fella by the name of Swift,was very rude and demeaning,i will report him and this dealership to AAA and AARP. Richmond Ford is a pillar in the Greater Richmond Area and i will use them and their services,but this young man needs to learn manners,if he's there i will have reservations about our further relationship. More
by shineon74
Employees Worked With
SwIft
