Richmond Ford Lincoln

Richmond Ford Experience Please see review from johnalaporte "Best Buying Experience". I was the unfortunate victim of Sheehy Ford's attempt to extort additional money from a Please see review from johnalaporte "Best Buying Experience". I was the unfortunate victim of Sheehy Ford's attempt to extort additional money from an already closed deal. After we left the Sheehy dealership in disbelief, my friend suggested we go to Richmond Ford. I was skeptical and not really in any mood to experience another dealership ruse. I can honestly say I was pleasantly surprised by the courtesy and respect I was shown at Richmond Ford. I explained the whole 'Sheehy buying experience' and not only did the Sales Manager match the deal, he offered a more lucrative deal. I am now the proud owner of a 2014 F-150 FX-4. Thank you Richmond Ford for restoring my faith in Ford Motor Company and turning a really bad day into a positive one. Kudos to Richmond Ford and their Sales Staff and Sales Manager. It is no wonder that you are awarded the Presidential Customer Service Award year after year. More

Family of Ford Motor Company. My Lincoln 2009 MKS was towed to Service Center. Transaction by email between Jimmy, Jason and Insurance Provider was professionally managed and perfo My Lincoln 2009 MKS was towed to Service Center. Transaction by email between Jimmy, Jason and Insurance Provider was professionally managed and performed. I just love the technology developed for a busy customer, and who lives 40 miles away. Service qualifies for excellent time management and a profile of progress. Thank you for your gentle courtesy, manners and behavior. The Office Staff is just great in helping to coordinate check-out. I am a life time customer of Ford from my grandfather born in 1890 in Greenville, NC to Newport News, VA to Richmond, VA. May many blessings find you. More

Richmond Collision Center is the BEST!!! I have delt with Richmond Collision Center ALOT, unfortuantely within the past 3 months for my Ford Fusion. They have been wonderful every step of the I have delt with Richmond Collision Center ALOT, unfortuantely within the past 3 months for my Ford Fusion. They have been wonderful every step of the way to getting my car fixed! After each time my car was repaired, it looked brand new. Their customer service skills each employee possesses is fantastic. Regina, Chris, and Jay are good people. Their willingness to go above and beyond my expectations is something I truly value. I will definately recommend Richmond Collision Center to family and friends! Thanks guys and I hope I dont see you soon :) More

Best Buying Experience I went with a friend to who was buying a brand new F-150 FX4 in Midlothian VA from Sheehy Ford. She was trading in a vehicle and provided the dealer I went with a friend to who was buying a brand new F-150 FX4 in Midlothian VA from Sheehy Ford. She was trading in a vehicle and provided the dealer with pictures of the trade in from all sides. The sales manager at Sheehy quoted her a number on her trade-in based on pictures and mileage of the vehicle since it was in NY. After about a week of negotiating the salesman and my friend came to a final agreement on the new truck price. They finalized the paperwork and she met with the Sheehy finance manager and signed all paperwork, and made a large deposit on the vehicle. She was told the truck would be ready three or four days later for pick up and all she had to do was bring the trade-in car. I drove over 500 miles to upstate NY, picked up my friend's car, and trailered it all the way back to Midlothian VA, about 1100 miles round trip. We went to Sheehy with the trade-in and then one of the sales managers at Sheehy said they were not going to honor the number they qouted her on the trade-in. They stated that the number was based on them seeing the vehicle first. We asked them to show us anywhere in all their paperwork where it states that, the snotty sales manager said it doesn't. We feel this was nothing more than a sneaky underhanded move by the sales team at Sheehy to bully my female friend into paying more for the new truck. We told them the deal was off and to return her deposit. They said they could not get into their safe and couldn't return her deposit. We will never deal with another Sheehy dealership ever again. We then went to another Ford dealer on the same day, Richmond Ford, and they had the same F150 truck on their lot. We explained the situation to them with what happened at Sheehy. Richmond Ford matched Sheehy's price for the new vehicle and gave her the total amount for her trade-in (the same amount Sheehy quoted originally after viewing the pictures). THANK GOD FOR RICHMOND FORD!!! They were totally awesome and put Sheehy to shame. There are not enough good words in the dictionary that I can use to describe this dealership and it's staff. Here are a few though: WONDERFUL, THOUGHFUL, CARING, HONEST, RESPECTFUL, and DOWN RIGHT GOOD PEOPLE!!! Thank you again Richmord Ford for taking such good care of us!!! More

Happy With Our New Lincoln MKX My wife and I were motivated to shop at Richmond Ford Lincoln when ready to trade our Mercury Montego based on previous experience with the service de My wife and I were motivated to shop at Richmond Ford Lincoln when ready to trade our Mercury Montego based on previous experience with the service department. We found that working with the sales team was also a pleasant experience without high pressure sales. Travis Woods was very friendly, professional and helpful in assisting us with deciding on the right vehicle to meet our needs and Troy Charles was friendly and helpful in working with us on our trade-in and giving us a fair price on our new vehicle. Everyone we dealt with in sales and financing provide the high level of customer service that we expected, we look forward to dealing with them in the future. More

Travis Woods......FX4 Excellent Excellent experience purchasing our new F150.....we traded in our old 150 and they gave us a very good price for the exchange. Travis Woods was great Excellent experience purchasing our new F150.....we traded in our old 150 and they gave us a very good price for the exchange. Travis Woods was great very helpful without the high pressure sales. would highly recommend More

Richmond Ford Collision Center is awesome! Thank you Chris Jones, Jimmy Turner and April Bush for making my experience at your Richmond Ford Collision Center such a pleasant, nice one. The body Thank you Chris Jones, Jimmy Turner and April Bush for making my experience at your Richmond Ford Collision Center such a pleasant, nice one. The body work and buffing done on my beloved '93 Susuki Sidekick made it look brand new! Not easy for such an old model. And I LOVE your program to keep customers informed daily of your progress - complete with pictures of the car every day. What an awesome program! I have shared it with co-workers and friends, who are amazed that a body shop exists that is so "user friendly." Kudos for being so nice to me and my car. I will sing your praises every chance I get, and I don't do that kind of praising lightly. No wonder insurance companies recommend you to their customers. Thank you! More

J. T. Is awesome! This is my second new car purchase this year and J. T. Gold has been awesome throughout the process both times! I will absolutely be coming back! This is my second new car purchase this year and J. T. Gold has been awesome throughout the process both times! I will absolutely be coming back! More

JT Gold I had a great experience at Richmond Ford with JT Gold, my husband got a new truck from him and he helped me get into a 2014 Explorer Sport! I had a great experience at Richmond Ford with JT Gold, my husband got a new truck from him and he helped me get into a 2014 Explorer Sport! More

Best Ford dealership in the USA Richmond Ford Lincoln East handled a recall expediently and expertly. Mike Payne handled our needs with courtesy, crisp professionalism, and great cus Richmond Ford Lincoln East handled a recall expediently and expertly. Mike Payne handled our needs with courtesy, crisp professionalism, and great customer relation skills. This young man is focused, knowledgeable about all facets of Ford automotive technology, and genuinely kind to clients. Your firm would be well served to promote this gentleman to management. More