Richmond Ford Lincoln
Richmond, VA
Filter Reviews by Keyword
By Type
Showing 1,262 reviews
OUTSTANDING in every way! I was treated with the utmost courtesy! The entire team is professional and friendly. They kept me informed daily. Most companies strive to provide I was treated with the utmost courtesy! The entire team is professional and friendly. They kept me informed daily. Most companies strive to provide quality service, many achieve that goal, but only a few exceed the customer's expectations. Please extend my deepest appreciation to the entire team (but especially to Jimmy) for not only exceeding my expectations regarding the GREAT repair job, but also through their fabulous smiles, communication and professionalism! More
BEST dealership in Richmond, thank you Jake Killebrew I spoke to Jake Killebrew over the internet and my fiance went into the dealership to get everything in the works since I was working. Jake is fantast I spoke to Jake Killebrew over the internet and my fiance went into the dealership to get everything in the works since I was working. Jake is fantastic! All these guys here are AMAZING! They helped pick out the perfect car and gave me the best rate considering my circumstances. I was in and out of there in about an hour. I would recommend Richmond Ford Lincoln to any one who is in the want or need of a new vehicle. If I could give 10 stars, I would. I can't thank them enough for working so hard to get me in a dependable, reliable and perfect car for me. Thanks Richmond Ford! More
BAIT AND SWITCH PRICING I received an online price for a vehicle and then asked the salesman if there were any incentives I could use. He sent a second email stating there we I received an online price for a vehicle and then asked the salesman if there were any incentives I could use. He sent a second email stating there were 4000.00 worth available to me. I emailed back, the next day to verify the price, but never got a response. Wanting to take advantage of the good price I prepared to drive from Charlottesville but called to be sure the truck was available. I talked to the sales supervisor who advised me that the prices quoted were wrong and increased the price by more than 5000.00. I emailed them to complain & explained, offering to purchase the truck for the price quoted. I received no response. I am now in the process of filing a complaint with the Virginia Attorney Generals office and Federal a Trade Commision. I will let you know how it turns out. More
Replacement of damaged driver door side mirror on Ford The Collision Center did a fantastic job in quickly replacing my damaged driver door side mirror. Kudos to Jay Carroll, Cris Jones, and Regina. These The Collision Center did a fantastic job in quickly replacing my damaged driver door side mirror. Kudos to Jay Carroll, Cris Jones, and Regina. These people were highly accommodating, very friendly and courteous, and competent. it was a pleasure doing business with them. More
Phil Noel Purchasing my 2nd car from Richmond Ford was just as easy as my first. I credit PHIL NOEL for this. Phil ensured I was 100% satisfied with my purchas Purchasing my 2nd car from Richmond Ford was just as easy as my first. I credit PHIL NOEL for this. Phil ensured I was 100% satisfied with my purchase. Phil took a personal interest in assisting me with purchasing the perfect car for my college student. My confidence continues to be in Phil Noel. Sof ensured the end result was just as pleasing. Thanks for all of you diligent work, personal care, and honesty................. More
Best Dealer I've Ever Dealt With!!!! Phil is a wonderful Salesman, you can really tell he loves what he does. He has helped me put tremendously and i cannot think him enough. There is no Phil is a wonderful Salesman, you can really tell he loves what he does. He has helped me put tremendously and i cannot think him enough. There is no problem he cant help get through to get you into the car you want. He gave me great advice to fix my credit and kept me informed with everything going on. The staff here is very friendly and make you feel at home. I recommend this dealership to everyone. If you do go ask for Phil!!! More
Travis Woods This was by far my greatest car buying experience! Travis worked diligently to make sure I was 100% satisfied with the end product. I'm so loving my F This was by far my greatest car buying experience! Travis worked diligently to make sure I was 100% satisfied with the end product. I'm so loving my Ford Escape and can't thank the Ford Team enough for making this possible! I highly recommend this dealership a long with Travis Woods... You won't be disappointed! More
Great Experience! This was by far my greatest car buying experience, yet! Joe Vega was the best salesman I have ever dealt with and he really made the experience awesom This was by far my greatest car buying experience, yet! Joe Vega was the best salesman I have ever dealt with and he really made the experience awesome! More
Shopping with JT Gold JT was well informed about the product and worked actively to make the deal happen. We greatly appreciate the opportunity to find a vehicle that fit JT was well informed about the product and worked actively to make the deal happen. We greatly appreciate the opportunity to find a vehicle that fit my son's needs and price range. Thanks JT! There were others that assisted with the transaction and financing of the vehicle and I thank you all for making my visit and successful purchase a success! More
Happy Happy with Richmond Ford Lincoln The experience with Richmond Ford was what any customer would hope to receive and it was was because of the salesman, Traivis Woods It was never about The experience with Richmond Ford was what any customer would hope to receive and it was was because of the salesman, Traivis Woods It was never about how much we were spending and all about seeing that we got the car we wanted and he made it happen More