Richmond Ford Lincoln

The team to see! We could not have asked for a better experience! I took my daughter to purchase her first car. Travis, the salesman, had the best engaging customer We could not have asked for a better experience! I took my daughter to purchase her first car. Travis, the salesman, had the best engaging customer service skills I have ever experienced. I really think he missed his calling and should be a customer service coach conducting seminars! We then worked with Jose to crunch some numbers for the deal. He was very kind, and kept the exceptional customer service going. Lastly, the finance guy, Sof- was personable and very knowledgeable and helpful while explaining different terms and options. So, if you are in the market for a car - go see this team of professionals! More

Awesome Customer Service! Great overall buying experience! Travis Woods was an awesome salesman who helped me find the truck I was looking for and I never felt pressured throu Great overall buying experience! Travis Woods was an awesome salesman who helped me find the truck I was looking for and I never felt pressured throughout the entire process. Very easy to work with, knowledgeable, and a great attitude, which the same can also be said of the other staff members I came across as well! Would definitely recommend Richmond Ford Lincoln to friends and family. More

AMAZING EXPERIENCE Travis Wood was our salesman. I could not be more pleased with the experience we had there. He really took into consideration all of our wants and put Travis Wood was our salesman. I could not be more pleased with the experience we had there. He really took into consideration all of our wants and put them into something that we could afford. He definitely put us at ease and made us so much more comfortable than we were when we first arrived. He is an excellent salesman and very personable. He put himself in our position and brought us to a point where we left with a truck that day, which we had no intention of. The truck is amazing. It definitely has everything we wanted, and our experience there could not have been better. I'm going to recommend Travis to anyone I know who is looking to get a vehicle. Robert and Sabrina Dunn More

A welcome experience This was one of the easier car purchases I’ve made in awhile. Travis and Austin were terrific to work with. They were fair, honest and reasonable an This was one of the easier car purchases I’ve made in awhile. Travis and Austin were terrific to work with. They were fair, honest and reasonable and most importantly, realized that I had done plenty of homework on my purchase and wasn’t interested in back and forth negotiation games. Deep into the sale we encountered a potential issue with certifications and Travis, Austin and the Richmond Ford team made certain they stood behind my terms which were critical to the sale. I will definitely recommend Travis Woods, Austin Dombrowski and Richmond Ford to my friends and family looking to make a purchase. More

Cheryl M Travis Woods is awesome Cheryl M. Cheryl M. I went to Richmond Ford to do another test drive of a 2015 Ford Escape. I was still shopping around and hadnt decided what I rea Cheryl M. Cheryl M. I went to Richmond Ford to do another test drive of a 2015 Ford Escape. I was still shopping around and hadnt decided what I really wanted to buy, hadnt even decided if I wanted a Ford and wasnt planning on actually buying anything that day. I asked for Travis Woods because he had recently sold my niece and her husband a new Ford Escape and a used Ford Truck and they really liked him, felt like he gave them a great deal and he even worked up a great trade in offer for their old Baha. Travis Woods was awesome and really wanted to make me happy that day and I left that night the proud owner of a 2015 Ford Escape Titanium and I absolutely LOVE IT and Travis! He was everything I wanted and needed in a sales person and really went above and beyond to make me happy and make the sale. He is the best and if you are in the market go see Travis, he will make it happen! We still keep in contact and he is always friendly and professional and answers my many questions. More

Travis Woods is the Best! I was window shopping in hopes of making a purchase at a later date, but Mr Travis Woods was exceptional, professional and caring. I drove away that d I was window shopping in hopes of making a purchase at a later date, but Mr Travis Woods was exceptional, professional and caring. I drove away that day in my dream car. It was a great experience with an awesome person. Travis is the best! More

new escape great experience at the richmond for lincoln. They had what I was looking for in stock and offer a lot of extra benefits of working with them. great experience at the richmond for lincoln. They had what I was looking for in stock and offer a lot of extra benefits of working with them. More

New Car and Fantastic Dealership Absolutely the BEST dealership around!!! By far the friendliest and most helpful staff we've ever dealt with. Christopher and Jose did an amazing jo Absolutely the BEST dealership around!!! By far the friendliest and most helpful staff we've ever dealt with. Christopher and Jose did an amazing job working with us to get to a price we were comfortable with. Absolute professionals! They both, along with others, went above and beyond by staying after the dealership closed to finish up our deal. And they were friendly and helpful the entire time. Could not have asked or hoped for a better experience and and better deal than what we got. Thanks! More

Travis Woods is the Best! I was window shopping in hopes of making a purchase at a later date, but Mr. Travis Woods was exceptional, professional and caring. I drove away that I was window shopping in hopes of making a purchase at a later date, but Mr. Travis Woods was exceptional, professional and caring. I drove away that day in my dream car. It was a great experience with an awesome person. Travis is the best! More

My wife loves her Christmas present I gave Travis the exact specifications of the vehicle that I wanted (color, features, etc) that I wanted. He did not try to sell me another vehicle w I gave Travis the exact specifications of the vehicle that I wanted (color, features, etc) that I wanted. He did not try to sell me another vehicle with other features that I did not request. Other dealerships were trying to talk me in to selecting a different color or a vehicle that has more features than I wanted. I travelled 3 1/2 hours to pick up the vehicle. The vehicle had been moved from their other dealership and was waiting there for me. The pricing on the website did not have any hidden costs, unlike one of the other Richmond dealerships had. My overall shopping experience with the dealership has been excellent. They have contacted me several times after I have taken the vehicle home. More