Richmond Ford Lincoln

Great Experience Buying a Car! My granddaughter needed a replacement Ford Escape for her car. She was in a bad accident but the Escape literally protected her so well from the pers My granddaughter needed a replacement Ford Escape for her car. She was in a bad accident but the Escape literally protected her so well from the person who hit her at 60 miles an hour that we definitely wanted to find a replacement. We wanted low mileage, non-smoker car -- and in searching the internet two 2013 models with 4WD came up. Kayla set up the appointment and were were assigned Chris Burnette. He was very patient and took us where she could drive in a safe environment to determine if this was the right car. He answered our questions well and made sure he was available. Since this was a cash deal and we were waiting for the check from the insurance settlement on the other car that was totaled - Chris also made it easy for us to complete the sale. The only part that we didn't like had nothing to do with Chris but with the gentleman in guest services that tried to sell us all the extras that we didn't want. We appreciated the no pressure style of Chris and will always ask for him in the future. More

Great Experience Before coming to Richmond Ford Lincoln. I had previously went to two different dealerships. I was looking for a small SUV. Jessica showed the inventor Before coming to Richmond Ford Lincoln. I had previously went to two different dealerships. I was looking for a small SUV. Jessica showed the inventory and Jose & Sof worked out the best deal for me. They took their time and listened to what my needs and wants were. This was the best experience for me buying a new Ford Escape. They are also very friendly and not real pushy. More

Excellent Customer Services I was very impressed by the customer service I received at the Collision Center. The Collision Center manager (Chris Jones) assisted me with my car le I was very impressed by the customer service I received at the Collision Center. The Collision Center manager (Chris Jones) assisted me with my car leak. Mr. Jones frequently kept me abreast on the status of my vehicle. My vehicle was repaired with little wait time. All staff members were very friendly and greeted me in passing. I plan to return to Richmond Ford Lincoln for routine maintenance on my vehicle. More

Great Customer Service The sales team and all others were well prepared. They made buying a car here very easy and enjoyable. They deserve your consideration. Great team. The sales team and all others were well prepared. They made buying a car here very easy and enjoyable. They deserve your consideration. Great team. More

Outstanding Service I personally have never met anyone that wants to go buy a car. Lets be honest car salesmen are pushy and just want your money. Well I must say the te I personally have never met anyone that wants to go buy a car. Lets be honest car salesmen are pushy and just want your money. Well I must say the team at Richmond Ford has given me a different outlook on buying cars. They found us exactly what we wanted and for the price that we could afford. They never pushed me or tried to get more money out of me. They took their time and had a lot of patience with me. I will recommend them to all of my friends and family and I look forward to doing business with them in the future!! More

Great Experience Having not purchase a new vehicle in over ten years was not sure of what to expect. Everyone I worked with seemed generally happy to be at work which Having not purchase a new vehicle in over ten years was not sure of what to expect. Everyone I worked with seemed generally happy to be at work which made the experience very plesant. They were professional and open to all my questions. Made the purchase extremely painless and in the end I feel I got the vehicle I was looking for at a very competitive price. I would recommend Richmond Ford to any of my friend in the market for a new vehicle. More

Better than Richmond West or any other Ford dealer in East I started my search for a vehicle with Richmond Ford West, big mistake! After waiting an hour on a scheduled test drive, the car shows up dirty as a d I started my search for a vehicle with Richmond Ford West, big mistake! After waiting an hour on a scheduled test drive, the car shows up dirty as a dumpster. The sales associate at one point drops the F bomb.. lets just stop there, plain and simple bad. However, I had heard great things about Richmond Ford and was surprised to get a welcome call from Austin from Richmond Ford. I was treated wonderfully and his desire to hear what i wanted and needed was unique and awesome. Once we settled on a type of vehicle he handed me off to a sales associate named CJ . Now I've bought and dealt with Ford dealers from Ohio to Virginia, but the utter human caring that this man conveyed to myself and family were none other than... well, perfect. I would recommend these guys to my family or anyone i cared for. It was a great experience. I cannot express my thanks enough. More

My Experience All parties were very helpful, especially Nikki. She helped me learn about all the new equipment on my new Ford Escape. Her information was very helpf All parties were very helpful, especially Nikki. She helped me learn about all the new equipment on my new Ford Escape. Her information was very helpful and informative. More

Patience, Knowledge, Honesty, Professionalism, and Intent Ms. Jessica Donovan was very professional, she walked right up to me, and introduced herself. She rode with me on my test rides. She listened to wha Ms. Jessica Donovan was very professional, she walked right up to me, and introduced herself. She rode with me on my test rides. She listened to what I needed, answered my questions and helped me to stay focused on the goal! A new car...to me! Thanks Jessica! A top notch experience all around. Everyone I dealt with in the process was excellent and professional! More

wonderful service Matthew was very patient and very informative. He even found the right color. He was able to show me all the new features with ease. Matthew was very patient and very informative. He even found the right color. He was able to show me all the new features with ease. More