Richmond Ford Lincoln

Trade in Very patient and attentive. Made our buying experience east and laid back. Kept our atmosphere light which is a nice change when purchasing a car Very patient and attentive. Made our buying experience east and laid back. Kept our atmosphere light which is a nice change when purchasing a car More

Absolutley amazing, Starting with James, Franco & Trevor. I was approach with a smile, James was willing to work with me., He took plenty of time and lot of patience with me to be sure I would be satisfie I was approach with a smile, James was willing to work with me., He took plenty of time and lot of patience with me to be sure I would be satisfied with my purchase. I felt comfortable with him. which made me feel that I could trust his suggestion which I wanted. Franco Perrone was awesome great sense of human. which made me comfortable, he new I wanted the vehicle and he coach my husband right along. (which isn't easy to do). Trevor was great and very professional. I would advise anyone to go directly to Ford Lincoln Mercury Broad Steet. More

Great Customer Service Following Aluminum Galvanic Corrosion I purchased a new 2013 Ford Explorer, ruby red in color, from a Ford dealership in Western New York in March of 2013. Shortly thereafter, I returned I purchased a new 2013 Ford Explorer, ruby red in color, from a Ford dealership in Western New York in March of 2013. Shortly thereafter, I returned to Richmond. In February 2016, I noticed one dime sized bubble in the paint at the very front edge of the hood. Approximately 3 weeks later, I found that the one bubble was not at least a dozen bubbles. Searching the internet I learned that this appeared to be Aluminum Galvanic Corrosion, which has been an issue in some Ford model years, especially along the front of the vehicle's hoods. In early April I stopped without and appointment at Richmond Ford and a very nice associate at the service desk set me up with an appointment to have my vehicle looked at. On the day of my appointment, I arrived at Richmond Ford and was immediately approached by Joe Haddon who stated that he would be assisting with my situation. After seeing my Explorer, he apologized for for having to have encountered this and told me that it was Ford and Richmond Fords goal to make this right. He told me that he was aware of Aluminum Galvanic Corrosion and gave me a further explanation of how it occurred and what Ford was doing to correct vehicles which had been affected. Joe took several photos and information from my vehicle's door plate. He did tell me at the time that it appeared that my 2013 Explorer may be just our of the 36 month warranty. Joe went on to say that he would establish my claim and call me with a claim number, which he promptly did. When Joe called me, he confirmed that I was outside my warranty by only a few weeks and that I would need to call Ford, at a number he provided, and state my case for Ford to fully cover this repair. Joe also said he would be working on my behalf to get this situation resolved. I called Ford and they took additional information from me over the phone. Within a couple of days, I received a call from Joe and he said that he had it worked out with Ford that Ford would completely cover the repair and he again explained what it would entail and how long it may take. We then set a date for me to drop my car at Richmond Ford. I dropped my car at Richmond Ford the day of my appointment and again was met by friendly, courteous and helpful staff. The day prior to my schedule to pick up my vehicle, Joe called and said it would be a couple more days due to trying to match the hood to my three year old ruby red paint. He also asked if this delay were too inconveniencing and that Richmond Ford would try and assist if it were. I was not in need of my vehicle, so the answer was no. The offer was greatly appreciated. A new delivery date was set and on that day, I picked up my 2013 Ford Explored which was as shine as the day I drove it off the lot brand new. I learned that Richmond Ford also had to remove and paint the fenders to match the paint. The customer service and service I received from Richmond Ford can't be matched. I also received a very nice follow-up phone call from Mellisa Best. Thank you to Joe Haddon, Mellisa and the entire Richmond Ford team. Sean Montgomery More

The Best experience I have ever had! I have financed and purchased 6 cars in my lifetime. I have bought from various car dealerships. I was taken back from the moment I decided to just "s I have financed and purchased 6 cars in my lifetime. I have bought from various car dealerships. I was taken back from the moment I decided to just "swing" by and take a look at the used car sales going on. I was greeted by a wonderful salesman, kind, not pushy, gave me my space. Allowed me time to think. Answered all my questions. But, I was able to get exactly what I wanted without the back and fourth. Ask for Wayne Carmody, or heck, anyone there! They are all fantastic, genuine, and professional. More

Great no pressure sale The sales staff were very helpful and did not pressure me. All my questions were answered and they tried real hard to make sure I was happy with the The sales staff were very helpful and did not pressure me. All my questions were answered and they tried real hard to make sure I was happy with the deal and the vehicle. More

Austin is awesome! It's been 17 years since I bought a new truck. Austin bent over backwards to get me into the Ford-150 XLT that I really wanted. The process took awh It's been 17 years since I bought a new truck. Austin bent over backwards to get me into the Ford-150 XLT that I really wanted. The process took awhile, but well worth the wait. I also appreciated all the time James spent with me looking at several models. But, when I saw the newly delivered (seats still in plastic) RED XLT-150 Sports Packaged Model, I knew that was the one I wanted. Heading on my first road trip to NYC this week-end for memorial day and can't wait! Thank to all who assisted me in my purchase at Richmond Ford! Daryl was great working with me on a better interest rate, and 5 year extended warranty. More

Great Prices, Even Better Service We had an awesome experience at Richmond Ford Lincoln. We were in the market for two new vehicles and had one trade in (lease). Austin, Cody, and Ch We had an awesome experience at Richmond Ford Lincoln. We were in the market for two new vehicles and had one trade in (lease). Austin, Cody, and Chris were extremely accommodating and made sure we found not only the cars that we wanted, but were within our price range. These guys are willing to do whatever it takes to make sure you're happy with your new vehicle, including getting cars from several states away. We are now proud owners of a Ford Edge and Fusion. Hands down, our experience at Richmond Ford Lincoln was the best dealership we've ever worked with, and we consider ourselves customers for life. More

Outstanding Customer Service! I was recently involved in an accident and had to bring my Ford Escape in for repairs. From start to finish, I was amazed by the helpful, friendly se I was recently involved in an accident and had to bring my Ford Escape in for repairs. From start to finish, I was amazed by the helpful, friendly service I received from Anna Aydlotte. From scheduling the initial service to helping to coordinate my rental car, Anna was amazing to work with. I was impressed with everyone I worked with at the Richmond Collision Center, but Anna truly shines. Being without your car is never convenient, but Anna and the team at the Richmond Ford Collision center had a customer-focused mindset, and it made a huge difference. I rarely write customer reviews, but my experience in this case left me with no choice. What a fantastic customer experience! Thanks Anna! More

Help with problem after I purchased the F150 BLF- Franco Perrone took care of business and fixed the problem. Without going into the weed, when I purchase my F150 someone at the dealership did no BLF- Franco Perrone took care of business and fixed the problem. Without going into the weed, when I purchase my F150 someone at the dealership did not close the loop on my paperwork for certified pre-owned and caused a problem when I tried to get a warranty item fixed.Once I got Mr Perrone in the mix of the problem he took care of me and resolved the problem very expeditiously. He far exceeded my expectations and Richmond Ford should be honored to have a person of his caliber to work there. It is people like Franco that make your company shine! Great work Franco- Hooah! More

Lucky 7 This was the 7th Ford vehicle I have purchased. The staff was great and worked very hard to make sure that I was a completely satisfied customer. This This was the 7th Ford vehicle I have purchased. The staff was great and worked very hard to make sure that I was a completely satisfied customer. This was my first time buying from this dealer and like all transactions there are road bumps and give and take. Richmond Ford made sure I felt like I had a great experience. The deal on the vehicle was outstanding, but it was the service level and level dealing that made me a customer. I absolutely would suggest visiting these folks before you buy your next vehicle. They made it clear they wanted my business, and worked to earn it. More