Richmond Ford Lincoln

Katie Knabe was very accommodating and helped us with our every need! She is an amazing employee and we are super grateful for her and Ford. every need! She is an amazing employee and we are super grateful for her and Ford. More

The best salesman I’ve ever worked with. So kind and helpful. Made the car buying process easy and stress free. Would definitely recommend visiting this Ford Dealership in Richmond, VA and asking for th helpful. Made the car buying process easy and stress free. Would definitely recommend visiting this Ford Dealership in Richmond, VA and asking for this salesman. 10/10 overall More

I did my shopping online, which led me to the Richmond Ford Lincoln dealership. I met with JR Craft to get the details on the vehicle I was interested in and take a test drive. JR made the entire experien Ford Lincoln dealership. I met with JR Craft to get the details on the vehicle I was interested in and take a test drive. JR made the entire experience easy and painless. I left there as a very happy customer and would highly recommend this dealership and JR as the salesmen. Great experience, great service. More

Best customer service I've ever experienced! I brought my Ford Transit 350 XLT for repairs and was greated with a smiling customer service representative and that was just the beginning of my pos I brought my Ford Transit 350 XLT for repairs and was greated with a smiling customer service representative and that was just the beginning of my positive experience. She even helped watch my dog so I could discuss the issues with the manager without distraction. The manager worked with my schedule and helped me to find a time for service that met my personal needs while checking all the warranty information to make sure any repairs that qualified would be honored. I was so impressed with their concern for my well being and experience I just had to write the most positive review I could. So choose Richmond Ford for all your service needs. Their mechanics, manager, and customer service reps are top notch! I've been a Honda/Toyota person most of my life and this experience has made me think I've been buying the wrong brand for too many years ..I should have bought a Ford sooner and if you have one, bring it to Richmond Ford for all your service needs. More

The best of the best! I just can't say enough about this team! Their service, professionalism, communication, and finished product are second to none. I've known most of th I just can't say enough about this team! Their service, professionalism, communication, and finished product are second to none. I've known most of these stand-up individuals since 2012, and I really think of them as a second family. They've worked on 2 Shelby GT 500's for me, a Toyota Tacoma that I almost destroyed, and my most recent vehicle, a 2017~ Raptor. I can honestly say I've never had to worry for a second about these cars, and what I've asked them to do. Chris has such high standards for this team, but the thing is they just keep pushing it higher. Jimmy has always handled my claims with such thoroughness. April found me a rental when I needed it in a pinch, and has always been there for me. If you ever need a part that no one else can find, call Beach, and he'll work some sort of voodoo magic to get it for you. Brock put my raptor (that was in pieces) back together like nothing even happened. The paint was excellent, the body work was superb, and the conversations you'll have show the passion they have for what they do. I seriously could keep writing for days about what the shop, the sales floor, service, and the management team do to make you feel like you're one of their own. I'm sure they say on occasion Cory get out, we have work to do, but It's because I love what they do, and how they'll treat you when you're there. Trust them, you won't be disappointed. More

James Vance was very helpful. I had a difficult time deciding what I wanted & he helped me fine the perfect vehicle. They were great! Thanks deciding what I wanted & he helped me fine the perfect vehicle. They were great! Thanks More

Great Place Great People I have been going to this dealer for years and the best think about then is the people. The Parts Director Roland and the Service Director Glen have b I have been going to this dealer for years and the best think about then is the people. The Parts Director Roland and the Service Director Glen have built some great teams and I always get what I need. They treat you fairly and with respect More

This was my 3rd vehicle purchase from Chris. He gets me and knows how to lean and help run through options or let me take a pause and not rush. Great guy and makes the process fun! and knows how to lean and help run through options or let me take a pause and not rush. Great guy and makes the process fun! More

Awesome young man. He was very straight forward with me and my wife while we sat with him. He made the car buying experience painless, easy and comfortable. I wish Chris could sell me all of my big purchas and my wife while we sat with him. He made the car buying experience painless, easy and comfortable. I wish Chris could sell me all of my big purchases a real deal gentleman. More

Chris Made My Daughters 18th Birthday a GREAT One!! Chris helped us choose a reliable and safe 1st car for our daughter. He was kind, helpful and FAIR!! With 2020 having so many ups and downs for my da Chris helped us choose a reliable and safe 1st car for our daughter. He was kind, helpful and FAIR!! With 2020 having so many ups and downs for my daughter as it relates to her high school graduation, her senior prom and other senior rights of passage that were canceled or changed ... Getting this vehicle on her 18th Bday is the GOOD THING that will make 2020 the memorable. We will be back for our next vehicle and we'll ask to be seen by "Big Chris". Thanks for that!! More