Richmond Ford Lincoln

Got the F150 Supercrew I wanted I trust this dealership. Owner has a high standard of excellent customer service. Salesman was helpful, not pushy and did/gave me exactly what I asked I trust this dealership. Owner has a high standard of excellent customer service. Salesman was helpful, not pushy and did/gave me exactly what I asked for. Managers were knowledgeable and helpful, worked out a good price and discounts. Finance guy soaked us on maintenance & warranty in return, but still worth it. Dealer outfitting for add-on was superb. Best of all, I got an ideal Suoercrew for my needs by ordering. More

vechicle purchase all phase of the purchase were very pleasant,all were very and polite.they made the purchase very easy and enjoyable,i would like to thank each of the all phase of the purchase were very pleasant,all were very and polite.they made the purchase very easy and enjoyable,i would like to thank each of them for that. More

Wonderful staff The staff made my car buying experience enjoyable, especially our sales person Wanye. He was very patient as we considered which car we wanted and wit The staff made my car buying experience enjoyable, especially our sales person Wanye. He was very patient as we considered which car we wanted and with he's knowledge of the vehicles we were able to select the prefect vehilce for our needs. The rest of the staff were very courtesous, friendly and hassle-free. Wonderful experience More

Best GM There is a reason we bought our second new ford from Austin. In customer service people can tell you all day long they know who you are and what you There is a reason we bought our second new ford from Austin. In customer service people can tell you all day long they know who you are and what you like but 9 times out of 10 they don't...it's a sales pitch. Not with Austin....he knows who we are..what vehicle we want and how to get us there...no matter the obstacle. And there were a few. I can honestly say I was never worried...because I knew he would have it handled. And if he couldn't fix it..he would find a different road to go down. And to be such a busy guy he never treated us like we were a problem or a burden. Even if he was running a million miles a minute..which is all the time. I still don't know how he does what he does on a day to day basis. As busy as he is....I always feel like we are number one on his list. Even when I had a million and one questions...he was never to busy to answer them...he was never short with us. There is no doubt about it....his customer service exceeds the rest of his peers. Not to mention he went above and beyond to get my husband his dream truck...and helped me through a deal last year...that wasn't his..but he still helped to make sure I was taken care of. How rare is that?! Thanks again Austin...I finally have my new Explorer...WITH 4X4 AND A SUNROOF!!!!😆😆😆 More

Excellent and Professional Service Great experience. Did not feel pressured to buy. Made to feel comfortable and was treated courtesly during the whole transaction. Answered all of o Great experience. Did not feel pressured to buy. Made to feel comfortable and was treated courtesly during the whole transaction. Answered all of of our questions. More

Five Star Rating James Johnson and Mike Serpico are professional, courteous and very mindful of all the customers' needs. They made my buying experience worthwhile and James Johnson and Mike Serpico are professional, courteous and very mindful of all the customers' needs. They made my buying experience worthwhile and easy. I will always do business there at the Lincoln Ford dealership. Also, Casey Longest, who helped me with my warranty, is a personable and terrific saleswoman. Casey helped me understand exactly what I was buying. It is natural to see why this dealership is the NUMBER ONE in the state of Virginia Lissy Campbell More

Oustanding Chris Gold and his co-workers provided me with an outstanding buying experience. This is my second purchase, and plan to return when I make my third. Chris Gold and his co-workers provided me with an outstanding buying experience. This is my second purchase, and plan to return when I make my third. Outstanding organization More

Outstanding and friendly Customer Service Richmond Ford Lincoln have an outstanding staff to assist you when purchasing a car. Also thumbs up to Irby Johnson for his outstanding salesmanshi Richmond Ford Lincoln have an outstanding staff to assist you when purchasing a car. Also thumbs up to Irby Johnson for his outstanding salesmanship. Everyone that assisted me in my purchase was wonderful. Thanks team for making my purchase a wonderful experience. More

Excellent Auto Purchase Experience & Wonderful Staff James Johnson, Sofiane Yahiaoui, Chris Gold, Linda Summers, Jack Conner, and Daryl Egerton along with the guy who assisted James in the sale were abso James Johnson, Sofiane Yahiaoui, Chris Gold, Linda Summers, Jack Conner, and Daryl Egerton along with the guy who assisted James in the sale were absolutely wonderful. Everything from excellent customer service, to friendly atmosphere, to debated workers who love their job. The Auto purchase could not have been more perfect! Thank you all for making my graduation, anniversary, and birthday a blast. Eric and Carol Bayles More

Friendly and helpful customer service I first saw my 2016 Ford Edge on Richmond Ford Lincoln's website on Sunday, On Monday morning my husband called and spoke with Joey DeAlba. Joey was e I first saw my 2016 Ford Edge on Richmond Ford Lincoln's website on Sunday, On Monday morning my husband called and spoke with Joey DeAlba. Joey was extremely helpful and friendly. He knew we were coming from Williamsburg after work, and to save us time he went and got the Edge from their other lot and had it ready for me to test drive when we arrived. After seeing and driving it, I fell in love with the Edge. Joey even took the time to sync my phone to the car and show me all the neat features. Everyone working there that night was super nice and made sure they came over to say hello and to congratulate us on our new car. Franco Perrone worked out a great deal we could not refuse. Thank you all. I couldn't be happier with my experience. Great place and excellent customer service. More