Back

Richmond Ford Lincoln

Richmond, VA

4.5
1,262 Reviews

4600 W Broad St

Richmond, VA

23230

Directions

By Type

Showing 1,262 reviews

July 17, 2016

Great experience and worth the trip to Richmond My sister purchased a new Ford Explorer from Richmond Ford last month and had such a great experience with this dealer that she convinced me to make t More

by Deborah Bloom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Byrnes
Jul 18, 2016 -

Richmond Ford Lincoln responded

Congratulations on your 2013 Ford Escape, Deborah! We're flattered you would drive so far to visit our dealership and we can only hope we made the experience worth it! Thank you for your kind words and be sure to let us know if there's anything we can do to improve!

July 15, 2016

Very easy to work with, helpful and courteous. We were in the market for a reliable, low maintenance & mileage car for my daughter who is about to start college. We dealt with another dealer closer More

by Pamela Wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Avila, Chris Gold
Jul 18, 2016 -

Richmond Ford Lincoln responded

Pamela, thanks for reaching out and reviewing your recent visit to our dealership! We're grateful for the opportunity to assist in finding your daughter the best vehicle to take with her to college. Please be sure to let us know if there's anything else we can do!

July 13, 2016

"Great Experience" They really made it easy! Wayne Carmody really made it easy to purchase my new f150 truck. he wanted to make sure that I got the truck that I would be happy with. Casey did a o More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Longest, Wanye Carmody, Franco Perrone
Jul 13, 2016 -

Richmond Ford Lincoln responded

We're so glad to have been able to assist in your search for a new Ford F-150 truck! It's not too surprising the F-150 constantly ranks at top of its class since packed full of features! Thanks for putting your trust in our team and keep in mind that your first oil change and tire rotations are on us.

July 11, 2016

Good experiance Chris Burnette is an exemplary sales agent , Just purchased a Ford Explorer from Richmond Ford With today’s internet options pretty much all dealerships are courteous and prompt The sale rep assi More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Perrone, Chris Burnette, Susan O'Dell
Jul 11, 2016 -

Richmond Ford Lincoln responded

Mike, we appreciate your feedback on your visit to our dealership. We're glad to read that Chris was able to assist and we are always here should anything else come up. Thanks for your review and enjoy your new Ford Explorer!

July 09, 2016

Outstanding experience This was by far the easiest car purchase I have ever made. The entire staff was outstanding from the beginning to the end of the process. If your in t More

by Jack Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Longest, Joe Haddon, Franco Perrone, Irby Johnson
Jul 09, 2016 -

Richmond Ford Lincoln responded

We're glad to have been able to assist in your search for a new vehicle, Jack! Thanks for your kind words about our staff and we'll be sure to share your feedback. Hope to see you back for a New Owners Seminar in the future!

July 08, 2016

Awesome Dealer Easiest new vehicle purchase I have ever made everyone treated me with respect and got me the deal I was looking for to include price financing and pa More

by Dennis Stickley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Austin Dombrowski, Sofiane Yahiaoui, Casey Longest, Franco Perrone
Jul 08, 2016 -

Richmond Ford Lincoln responded

Dennis, thanks for your visit and congratulations on your new truck! We place a high value on customer feedback and we're so pleased to read about your experience. Be sure to check out one of our New Owners Seminars if you'd like to learn more about your new truck!

July 07, 2016

Courteous and Professional Experience The staff dealt with us with courtesy and professionalism. Chris Burnette is a definite asset to the business. We are glad he is back and part of thi More

by The Williamsons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Avila, Casey Longest, Franco Perrone, James Johnson, Chris Burnette
Jul 08, 2016 -

Richmond Ford Lincoln responded

Thanks so much for your repeat business and for the feedback - we're so glad to have you as part of the Richmond Ford Lincoln family! We'll be sure to share your kind words with Chris and the rest of our team. Don't forget that your first oil change and tire rotations are on us!

July 06, 2016

Excellent customer service We shopped around at 4 dealerships before we came here. The sales team listened to what we wanted and made it possible. Would recommend them to anyone More

by 6'10"Giant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Taylor , Franco Perrone
Jul 06, 2016 -

Richmond Ford Lincoln responded

Thanks so much for your kind words on our customer service. We value customer feedback and certainly appreciate your review and recommendations. If you feel like coming back for another visit, the New Owners Seminar would be a great opportunity!

July 06, 2016

Jack is professional and has a keen sense of customer needs. I came in with my daughter to make a purchase and was immediately greeted by Jack. He edtablishes a comfort level from beginning to end. This is my s More

by Chella Minor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Conner, Franco Perrone, Daryl Edgerton
Jul 07, 2016 -

Richmond Ford Lincoln responded

Thanks you for your review and for your repeat business! Customer service is such an important aspect of our dealership and we do our best to provide a comfortable experience for anyone visiting. Please don't hesitate to contact us back if we can further assist in any way.

July 06, 2016

Great experience and wonderful staff They saved us from our used car with a high interest rate and put us in a new 2016 Ford Focus with a lower payment and interest rate! The staff exceed More

by flowers1114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Avila, Sofiane Yahiaoui, Chris Gold , Casey Longest
Jul 07, 2016 -

Richmond Ford Lincoln responded

Congratulations on your new 2016 Ford Focus! It's a standout vehicle that we know you'll have a lot of fun driving. Thank you so much for your recommendations and be sure to come back for a New Owners Seminar soon!

...
58
...