Richmond Ford Lincoln

New York to Virginia and Back! I was anxious about buying a car out of state! Casey Longest made the process so seamless! She was was so skilled and professional! Thanks! I was anxious about buying a car out of state! Casey Longest made the process so seamless! She was was so skilled and professional! Thanks! More

Excellent I went into the dealership after speaking so someone about a Ford f150 for a surprise 50th birthday present for my hUSB and. George had the truck wait I went into the dealership after speaking so someone about a Ford f150 for a surprise 50th birthday present for my hUSB and. George had the truck waiting for me when I got there and we got all the paper work done by Chris and the financing was done by Casey. WHAT A GREAT TEAM!!!!! More

Fabulous in every way I had the pleasure of working with several people at Richmond Ford Lincoln, 4600 West Broad St.; Richmond, VA today when I purchased my 2016 Ford Esca I had the pleasure of working with several people at Richmond Ford Lincoln, 4600 West Broad St.; Richmond, VA today when I purchased my 2016 Ford Escape, Titanium. My journey began with Justin Lynch, Master Certified Product Specialist - Justin worked with me to find the exact vehicle I wanted and then explained everything to me while delivering the vehicle. Next I worked with Franco Perrone, the Sales Manager - Franco was able to work with me and get me the deal I wanted, and I was no easy sell. I also worked With Rochelle Edwards from Guest Services who was very informative about what would happen after the purchase of my car and who my service contact would be. I also worked with Daryl Edgerton, who was quite informative on add-ons that were available to me. Finally, I worked with Sof Yahiaoui, Finance Director who closed the deal. I cannot say enough how much I enjoyed my experience buying my first Ford product. These people are smart, informative, professional and courteous. I love this team. So glad I got to meet them all. More

Attitude and no follow up afterwards.Your competitor thnks U I had previously inquired about the new 2017 Escapes and decided today to stop in and check them out. I let the salesman (Wayne) know I only had about I had previously inquired about the new 2017 Escapes and decided today to stop in and check them out. I let the salesman (Wayne) know I only had about an hour to test drive one and get my car appraised. "No Problem!" I test drove one and asked about getting an appraisal on a trade in. At this point, I had 20 minutes until I had to leave. 10 minutes later I was handing over the keys....it took that long to type in some basic info. in the process I had asked to see on the computer a specific model to which I was told very condescendingly "i'm getting there" So, 10 minutes later it's time for me to leave and I ask for the keys to the car. some man ( I didn't get his name so i'll refer to him as clown, pipes up and tell me " you can't leave, we have your car". As i'm walking to the exit, another guy comes up and promises to contact me with the value for my car and see what we can work out. No call. The dealership my wife and I stopped by later on sure didn't act this way. We're still working out a deal....they said thanks! More

Lucky Chucky I came in with my parents looking for a car after my 2001 Ford Taurus caught on fire yesterday... Literally. Walking on the lot we were greeted by Chu I came in with my parents looking for a car after my 2001 Ford Taurus caught on fire yesterday... Literally. Walking on the lot we were greeted by Chucky and began looking around the lot. I found and fell in love with a 2014 Ford Focus hatchback that was unfortunately over our price point. Chucky was not only able to meet but exceed our expectations in getting the car to a price we can afford as well as a warranty. We feel supremely blessed to have run into Chucky on the lot and have found a car I only dreamed I'd be able to afford. More

2017 Ford Escape Just purchased a brand new 2017 Ford Escape with trade in of a 2008 Ford Edge. The new Escape will be a reliable vehicle for my wife and our family f Just purchased a brand new 2017 Ford Escape with trade in of a 2008 Ford Edge. The new Escape will be a reliable vehicle for my wife and our family for many years. The car fits our needs and the payments were on par of what we wanted to pay a month for a vehicle. All the staff at Richmond Ford were pleasant and friendly during the whole buying experience. More

2017 Ford Escape SE This was just what my wife and I needed and the price was right on time. We owe a lot to the service and knowledge of Chucky the sales Rep. This was just what my wife and I needed and the price was right on time. We owe a lot to the service and knowledge of Chucky the sales Rep. More

Nice safe car Ford credit worked with me & my credit. They got me in a nice clean,safe Volvo. I felt they had my best interest in mind. Ford credit worked with me & my credit. They got me in a nice clean,safe Volvo. I felt they had my best interest in mind. More

Made my first car buying experience great! They really worked within my budget to get me the best car for the price and really walked me through the process. I do not know much about cars so it They really worked within my budget to get me the best car for the price and really walked me through the process. I do not know much about cars so it was really nice to have honest people working with me. I never felt like they were trying to take advantage of me or push me into buying a more expensive car. Thanks guys! I love my new Ford Focus! More

Positive buying experience Everyone from the moment we entered the dealership were friendly and helpful. Our buying experience was made simple by Cody Barr and Daryl Edgerton. Everyone from the moment we entered the dealership were friendly and helpful. Our buying experience was made simple by Cody Barr and Daryl Edgerton. We will recommend them and this dealership to our friends. More