Richmond Ford Lincoln

Easy to work with & personable staff I filled out an online form for information and was greeted by a prompt call from Kayla -- she was courteous and asked great questions about what I wa I filled out an online form for information and was greeted by a prompt call from Kayla -- she was courteous and asked great questions about what I was looking for. Once I got in, the showroom was clean and had staff that was ready to greet me. The receptionist called Chucky Hayes over and we went through a series of questions about what I was looking for. He wasn't pushy at all, was very knowledgeable, and had a great personality. More

Friendly and smooth Easy and friendly experience. Love the new (used) Porsche. The test drive was enjoyable. The trade in offer was fair. The sale price was fair. Ove Easy and friendly experience. Love the new (used) Porsche. The test drive was enjoyable. The trade in offer was fair. The sale price was fair. Overall an easy car buying experience. More

Happy Mustang Owner They were very professional and organized. I purchased a brand new mustang in less than 2 hours. They made a few calls after the purchase to check if They were very professional and organized. I purchased a brand new mustang in less than 2 hours. They made a few calls after the purchase to check if i needed any help with the car. Very friendly and welcoming. More

Professional and attentive service My wife and I found the vehicle on line, confirmed it was still on the lot and drove four hours to see the vehicle. When I arrived I met Charles, he w My wife and I found the vehicle on line, confirmed it was still on the lot and drove four hours to see the vehicle. When I arrived I met Charles, he was very accommodating answered all my questions and made the purchase process understandable and easy. All of the employees I spoke with were very professional and courteous. I would not hesitate to recommend this dealership to anyone and would drive the eight hour round trip for my next vehicle purchase. More

Easy purchase used My wife and I went to look at an advertised used car and went home with it same day. Stress free "haggle" over purchase price, no gaming us. We were v My wife and I went to look at an advertised used car and went home with it same day. Stress free "haggle" over purchase price, no gaming us. We were very pleased with the whole process. More

2nd Car Purchase in 9 months This is the 2nd car we have purchased from Richmond Ford in the past 9 months We did our research and made an offer via text with the General Sales Ma This is the 2nd car we have purchased from Richmond Ford in the past 9 months We did our research and made an offer via text with the General Sales Manager. One text and a phone caller later we agreed on a price. All I had to do the next day was go in and sign the paperwork for our new Ford Focus for my daughter in college. Very easy purchase, really impressed with Richmond Ford. More

Superior service! I obtained a repair to the attachment point for the Torsion Bar on the trunk of my Toyota Avalon. The bar is what allows the trunk to raise and stay I obtained a repair to the attachment point for the Torsion Bar on the trunk of my Toyota Avalon. The bar is what allows the trunk to raise and stay raised. The bar snapped a few weeks ago and my Toyota dealership stated that the repair had to be done by a Body Shop. Given that I had this same car repaired for an auto accident in 2012 by Richmond Collision Center (Ford), I went back to them. They did an excellent job on the repair in 2012. Therefore, I went back to them for this matter. This shop is one of the Preferred Body shops for my Auto Insurance Company. Given that I have several years of experience as an Auto Insurance Adjuster (to include writing repair estimates) and many dealings with Body Shops, I recognize quality where it exists. I received a warm welcome when I went in to schedule the estimate. My estimate was performed by Thomas Albanese, Jr. He was professional, courteous and friendly throughout the process. I asked if they offered a Military Veteran's Discount. He promised to look into it. The repair was done on time and I received a substantial discount along with first-rate service. I really appreciated them cleaning the car before returning it to me. I keep my care in excellent condition, and was very well pleased with the spotless condition in which they returned my car. Additionally, they offered a substantial discount on the service. I'm writing this review because I do not take superior service for granted. I have walked out of many businesses for their lack of professional service. I highly recommend Richmond Collision Center for any auto body repairs. I would not hesitate to use them in the future! More

Appreciated my experience with the guys at Richmond Ford After speaking with Franco Perrone by phone and agreeing to a price for a used vehicle I made the two and half hour drive to Richmond to see and drive After speaking with Franco Perrone by phone and agreeing to a price for a used vehicle I made the two and half hour drive to Richmond to see and drive the car. I was initially disappointed as the vehicle was showing the wear of likely having been on a number of test drives during the two months it was at the dealership. Additionally, the tires were worn causing the car to drive a bit bumpy and noisy. Tony Taylor and Craig ? worked with me to address all my concerns even agreeing that the final sale was contingent on my complete satisfaction with the way the car was detailed and how it road after the tires being addressed. The car was beautiful when delivered and drove much better than on my initial test drive. My 17 year old daughter was thrilled and I am grateful that the guys helped make sure that her first "new" car was in great shape for her. Thank you. More

Good experience buying new vehilce Excellent "no-pressure" service from Chris and Franco and vehicle below the price I had decided I was going to pay when I went car shopping. Especi Excellent "no-pressure" service from Chris and Franco and vehicle below the price I had decided I was going to pay when I went car shopping. Especially appreciate getting updated "out the door" prices from staff on-line. Another dealer lost my business this time because they required me to show up in person in order to get up dated prices even after I had previously visited their lot More

Purchase of 2016 Ford Mustang GT This is my second purchase from Richmond ford. Both purchases were very simple compared to those in the past. Everyone I talked to were extremely he This is my second purchase from Richmond ford. Both purchases were very simple compared to those in the past. Everyone I talked to were extremely helpful and determined to get me the car I chose with the terms I desired. They went out of there way to find me rebates that I qualified for as well. I will definitely use Richmond Ford again should I purchase another car. More