Richmond Ford Lincoln

Excellent customer service The professionalism at this dealership is amazing. From the time I dropped my vehicle off until the time they brought my car to me at pick up The professionalism at this dealership is amazing. From the time I dropped my vehicle off until the time they brought my car to me at pick up More

All I can say is AMAZING! So In short I have bought a TON of vehicles (averaging one a year for a while), but I must say this was the best and also the most fun I have ever had So In short I have bought a TON of vehicles (averaging one a year for a while), but I must say this was the best and also the most fun I have ever had buying a truck. After walking on the lot (and trust me I went to many others including competing Ford Dealers) these guys were by far the most attentive, but most of all they WANTED to work with me. Most dealers are all about the sell of the car while Richmond Ford Lincoln was more worried about working with me to make sure that I was comfortable with the purchase of my new Tuscany which I will say is the my first Ford as I have always been a GM man. I was under zero pressure the entire time and even when I heard the classic "what can I do to put you in the truck today" line they still took the answer of "let me go home and think about it." All dealers I have ever worked with in the past at that point tries to lay on the pressure which in my opinion makes the sales rep and dealer look desperate to sell a vehicle. I will say that across the board I would recommend this deal to anyone looking for a new car and will definitely look to go back first for my next vehicle. More

Pleasant experience Customer service was excellent, overall feel of the sales team was awesome. Finance team did their magic. Everyone worked as a team. The overall envi Customer service was excellent, overall feel of the sales team was awesome. Finance team did their magic. Everyone worked as a team. The overall environment was great. More

Sales good, repair warranty service horrible. Sales experience was good I will say that. It was an easy transition paperwork completed quickly. I dealt with the conmercial side of things. 2 brand Sales experience was good I will say that. It was an easy transition paperwork completed quickly. I dealt with the conmercial side of things. 2 brand new f350s, 2016, one of them 10,000 miles and the fuel system goes on it. Dealership refused to fix this under factory warranty, after research i learned this was a common issue. Service mechanic told us good luck with extended warranties, factory is hard enough to get. After a lot of phone calls and refusal to pay the 10,000 quote to fix it, the dealership somehow said we would only owe 1000. I agreed and proceeded with having the vehicle fixed. I sent my employee to pickup the vehicle which I then had to speak to the manager, he said to give him a cc on file, they would not charge the card until I spoke to Ford customer service again. I was still trying to argue ford not covering warranty. Long story short the manager lied to me, hid our keys and truck and refused to give up the vehicle. I took 1000 cash to the manager and demanded he provide keys and the vehicle... they had it locked in there shop. Pathetic. Long story short they were awful when it came to service and standing behind their vehicles. The other truck i bought from them i took to bill talley ford in Mechanicsville and had a completely different experience. This truck experienced the same issues, and bill talley warrantied it with no questions asked. Its insane how richmond ford lincoln has no pull in warranty approval, so they say, thats a load of bs. I want everyone to be aware. The more I tell the story and experience to other vehicle owners and commercial site contractors who had dealt with richmond ford lincoln, they have all had similar experiences. We will definitely be taking our business elsewhere. And have since had our extended warranties refunded on all 3 trucks due to the mechanic being so brutally honest about having good luck getting anything covered under that. More

Great experience! I bought a car today from James! From start to finish, it was a great experience. Everyone I met was extremely professional and I felt comfortable eve I bought a car today from James! From start to finish, it was a great experience. Everyone I met was extremely professional and I felt comfortable every step of the way. I originally intended on buying a car from a dealer that was 50 miles away from my home because of the low price they offered over the phone. My partner and I decided to stop at Richmond Ford Lincoln first, just to see what the car was like. I'm so glad we made that decision. James and Daryl were able to get me the same car for a price that was in my budget. I'm so happy I was able to stay right in my neighborhood! More

Bob Stone, A Dynamic Salesman The other day I got a call from Bob Stone at Richmond Ford Lincoln. He wanted to sell me another truck, but I told him not at this time. However, if I The other day I got a call from Bob Stone at Richmond Ford Lincoln. He wanted to sell me another truck, but I told him not at this time. However, if I buy another auto, I will look for him. He is the most considerate, witty and professional salesperson ever. It must be nice to have him as an employee at Richmond Ford Lincoln in Richmond, VA. Tyrone McQueen More

Everyone go here!!! Bob Stone is the man!! He helped me out today!!! I will definitely be going back there and bringing my niece with me next time. Bob Stone is the man!! He helped me out today!!! I will definitely be going back there and bringing my niece with me next time. More

Consistently outstanding service advisor We would like to highlight the consistently outstanding and very professional service advisor that we have worked with. For the past two years since w We would like to highlight the consistently outstanding and very professional service advisor that we have worked with. For the past two years since we moved to Richmond, Tony Fructuoso has been the service advisor we have turned to when we have had any problems with our Ford Explorer and Lincoln MKZ. We seek him out for his advice and professional help whenever we need to bring our cars in for repair. We cannot say enough good things about Tony. In every instance he has shown us the utmost courtesy, kindness and gone the extra mile to make sure that our cars were taken care of as soon as possible and that we understood what needed to be done. He has always been willing to listen to our concerns and follow up with them. We have continued to come to Richmond Ford Lincoln because we trust him and know that he will be forthright, honest and take excellent care of our vehicles. In our 30 years of driving Fords and having them repaired in the many places we have lived, we have never had such an outstanding service advisor. More

Hollywood Mark "Hollywood" is a great salesman. I have dealt with him before and will only deal with him. He is personable and polite. Helped keep my kids occup Mark "Hollywood" is a great salesman. I have dealt with him before and will only deal with him. He is personable and polite. Helped keep my kids occupied during the process. You all struck gold Hollywood. I will bring all business I can and highly recommend him regardless of if deals go through or not. A pleasure to work with. More

It was amazing! The service was great. Very welcoming and very helpful. The dealer was wonderful. C.J. Worthington did an amazing job at helping me pick out and purch The service was great. Very welcoming and very helpful. The dealer was wonderful. C.J. Worthington did an amazing job at helping me pick out and purchasing my first car. Thank You !!! More