Richmond Ford Lincoln

Extra Mile Everyone that work here is friendly and they sincerely care. Everyone went above and beyond to put me in a reliable vehicle. I couldn't have asked f Everyone that work here is friendly and they sincerely care. Everyone went above and beyond to put me in a reliable vehicle. I couldn't have asked for a better service experience. These guys won't give trying to do what's right, even when the odds are stacked against you. I would recommend everyone looking for a new or used car, go to Richmond Ford Lincoln. More

Amazing service and quality Purchased a truck from Richmond ford had a great experience Cj, and Sof Yahiaoui made me feel welcomed and like family thank you Richmond ford. Purchased a truck from Richmond ford had a great experience Cj, and Sof Yahiaoui made me feel welcomed and like family thank you Richmond ford. More

Amazing service dept Yesterday I took my 2013 Ford Focus to this dealership for a repair that I was told from another dealership was not covered under my warranty and woul Yesterday I took my 2013 Ford Focus to this dealership for a repair that I was told from another dealership was not covered under my warranty and would cost over $2,000 to fix! Well I gathered the funds and took my car to my local dealership (Richmond Ford). When I arrived I told her I can only fix up to my budget of $2000. Not only did they fix all of my issues, I also got an oil change, state inspection, and free rental car for under $500!!! Susan and her manager Mike in service are amazing! I would recommend this dealership! More

2016 F-150 Very happy with purchase, just what I was looking for. Second vehicle I've gotten with the help of C.J. Worthington. Professional and likable. Very happy with purchase, just what I was looking for. Second vehicle I've gotten with the help of C.J. Worthington. Professional and likable. More

good people good experience I feel they have went over and beyond what most people would expect from a car dealer I am very happy with my experience I will go back for my next I feel they have went over and beyond what most people would expect from a car dealer I am very happy with my experience I will go back for my next car/truck More

Excellent Customer Service I worked with Cody Barr and Sofiane Yahiaoui. They were very professional and friendly. They did not pressure me, I bought the new Escape I wanted a I worked with Cody Barr and Sofiane Yahiaoui. They were very professional and friendly. They did not pressure me, I bought the new Escape I wanted and am pleased with everything about it. I looked at another dealership and was very disappointed with the salesman. Cody was very knowledgeable with any questions I had as well as the features on the Escape. I also worked with Casey Longest for the final part of the sale, and she also was very friendly. This was a big sale weekend and WOW were they busy. While I waited, other salesmen came by and offered water - which was great. Very good experience. Thank you Richmond Ford! More

Stress free experience. This was one of the easiest vehicle purchases we have ever made. There was no pressure from our sales person or the sales and finance managers. In f This was one of the easiest vehicle purchases we have ever made. There was no pressure from our sales person or the sales and finance managers. In fact, we look forward to the opportunity to work with CJ Worthington again. He kept saying we were like family but more importantly, by the end of the transaction, it certainly felt that way. Overall, every associate we dealt with was extremely friendly and willing to accommodate. More

Dealership and salesman were focused on customer service I purchased a used vehicle from Richmond Ford that had several issues with it right after purchase. I remained in contact with the salesman about all I purchased a used vehicle from Richmond Ford that had several issues with it right after purchase. I remained in contact with the salesman about all of the issues and he made every effort to correct the problems with the car. Ultimately, Richmond Ford agreed to return all of my money and worked with me on an offer for another vehicle, which I purchased. The salesman and a manager were very professional throughout the process and I was very satisfied with the car that I purchased. More

No pressure. Friendly staff. Attentive to service. I was impressed with the staff. As soon as I walked in I was promptly greeted. That person, Bob Stone, ended up being the person who would sell me my I was impressed with the staff. As soon as I walked in I was promptly greeted. That person, Bob Stone, ended up being the person who would sell me my car. They did not pressure me at any time. Even when I told them I needed to "think on it". They did not do the annoying follow-up email/phone calls. Instead, they took my word that I would come back when I said I would. I was comfortable with the entire process and am glad to be a witness to this dealer's approach to good customer service. More

Outstanding Customer Service I had no intentions of buying a car this particular day while visiting my son at VCU. While he was in class I decided I would just browse the lot to I had no intentions of buying a car this particular day while visiting my son at VCU. While he was in class I decided I would just browse the lot to see what was on the market at this time. This is where I encountered Mark "Hollywood" Revely. I have to say I have purchased several cars of the years and I have never once meet a salesperson with such a warm and vibrant personality. Mark really took the time to listen about what I would potentially being looking for should I decided to trade my car in on a whim. I felt like I was talking to a good friend more than a salesperson. Mark and I even shared pictures of our kids and dogs haha. I loved, loved, loved that I never once felt any pressure from Mark ( which I must say is rare these days) or from any of the other wonderful people at Ford. My experience was top notch from the sales lot to the financing office. I would highly recommend your dealership to all of my friends and family. Thank you so much. I am honored to be a new member of the Ford Family! On a final note, anyone reading this review please go see "Hollywood" I promise you won't be disappointed:) Kim Bentley Chesapeake More