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Richmond Ford Lincoln

Richmond, VA

4.5
1,262 Reviews

4600 W Broad St

Richmond, VA

23230

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Showing 1,262 reviews

May 05, 2017

Honest, low pressure dealership with great prices My wife and I live about an hour northwest of Washington DC. We had been looking at new cars for weeks but quickly grew tired of the dealers we visite More

by Acpmtt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daryl Edgerton, James Johnson, Dino Faupel
May 07, 2017 -

Richmond Ford Lincoln responded

We can't begin to thank you enough for traveling all that way to visit our dealership, your business, and also for your stellar review. Sorry to hear about the troubles you experienced at other dealerships but our team appreciated the opportunity to work with your family. Your kind words really mean a lot and truly reinforce our efforts to provide a unique customer service experience. Congratulations on your new vehicle and please do not hesitate to contact us again if there's anything we can do!

April 29, 2017

Sales and Finance Guys were GREAT I typically buy older used cars. This was my first time actually going to a dealership to purchase a new car. Irby did an excellent job guiding me thr More

by xenli
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irby Johnson, James Kilgore
Apr 29, 2017 -

Richmond Ford Lincoln responded

Thank you for choosing our dealership as the location to purchase your first new vehicle! That's such an important moment and it was our pleasure to spend it with you. We appreciate your stellar feedback and hope to see you again soon!

April 27, 2017

Almost went wrong - - but turned out PERFECT! Thanks to Mark Revely (aka Hollywood) and the team at Richmond Ford Lincoln, I'm the proud owner of a sweet 2017 Lincoln MKC! The trade-in process w More

by michelle lee lewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, Daryl Edgerton, Dino Faupel, Chris Williams, Mark Revely, Mark Snider
Apr 28, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new 2017 Lincoln MKC! We apologize for the snafu but glad we could assist and get it figured out. Your five-star review means a lot to our team and we look forward to seeing you again down the road!

April 26, 2017

First Car Buyer/Great Experience Richmond Ford Lincoln made my first car buying experience awesome. I worked closely with Alan Tuck also Dino, James and plenty of others. They were a More

by LeslieJB21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dino Faupel, James Kilgore, Alan Tuck
Apr 28, 2017 -

Richmond Ford Lincoln responded

Leslie, congratulations on the purchase of your first vehicle! That's such an exciting event and we really appreciate you visiting our dealership for the occasion. Thanks for your recommendation and we hope to see you back for a New Owners Seminar soon!

April 25, 2017

Wonderful surprising a simple blessing I walked into Richmond Ford expecting to be denied for a car loan. My current car was on it's last leg. I was upside down with my current loan. My sal More

by Monica Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sofiane Yahiaoui, Chris Barrack, Stephanie Riggsby, James Kilgore
Apr 26, 2017 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle and thank you for your five-star review! We're so glad to read that we were able to assist in getting you into your ideal vehicle. Come back soon for a New Owners Seminar!

April 23, 2017

Pleasure to Work With Richmond Ford made it so easy to purchase my King Ranch truck. The staff was helpful, friendly, courtesy and awesome to work with. Would definitely More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Sofiane Yahiaoui, Chris Barrack, Chris Williams
Apr 24, 2017 -

Richmond Ford Lincoln responded

Thank you for your kind review and congratulations on your new truck! We know buying a vehicle takes time out of your day so we're glad to hear it was a smooth process. Take care!

April 22, 2017

My 2017 Ford Focus I have never had any one go to bat for me in the manner Ryan did!!!! Was looking at a used Focus an Fiesta and I couldn't believe my ears that he not More

by Kiki1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Kilgore, Ryan Bulkley
Apr 22, 2017 -

Richmond Ford Lincoln responded

Thanks so much for your stellar review and five-star rating! We're so pleased to read your feedback and we will be sure to pass along your high praises to Ryan. Come back and see us again soon for a New Owners Seminar if you'd like to learn more about your new Focus!

April 21, 2017

Excellent experience buying my 1st vehicle! I bought my first vehicle from Tony Taylor and Chris Barrack last spring. Both salesmen were excellent and easy to work with! I will definitely be buy More

by ZachS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Serpico, Sofiane Yahiaoui, Tony Taylor , Chris Barrack, Dino Faupel, Chris Williams
Apr 22, 2017 -

Richmond Ford Lincoln responded

Zach, congratulations on your new vehicle and thanks for the feedback. We strive to provide a unique experience and we're happy to hear that our team was able to accomplish that with you. Come back soon for your complimentary first oil change and tire rotations!

April 17, 2017

Great buying experience Very friendly sales experience. No high pressure sales pitch. Very helpful. Helped me through the whole process . Was more interested in fitting me to More

by Baseball guy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Taylor , Daryl Edgerton, Mark Snider
Apr 18, 2017 -

Richmond Ford Lincoln responded

Thanks for your recent business and stellar review. Our team takes pride in providing a unique, quality experience and the last thing we'd try to do is pressure you into a decision. Enjoy your new vehicle and come back soon for a New Owners Seminar!

April 10, 2017

Great Experience Buying My New Truck This is the 2nd truck that I have purchased from Chris. He is very honest, forthright, and helpful throughout out the entire process. I will certainly More

by Drew21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Burnette, Mark Snider, James Kilgore
Apr 10, 2017 -

Richmond Ford Lincoln responded

Drew, thank you for your repeat business and five-star review here on DealerRater. Chris is certainly a valued member of our team and he will be pleased to view your feedback. We look forward to seeing you again down the road!

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