Richmond Ford Lincoln

Chris jones I took my car in to get repaired at the collision center after a fender bender. The bumper was fixed correctly but the air conditioning was not. I b I took my car in to get repaired at the collision center after a fender bender. The bumper was fixed correctly but the air conditioning was not. I brought this issue up to the dealership and got very defensive answers until I dealt with Chris Jones. He was extremely apologetic and very professional. He fought on my behalf to make sure that the customer was taking care of the way they should be. I now fully trust the dealership despite having other negative interactions because of Chris Jones. He worked tirelessly on my behalf and he had to revisit the issue several times before it was fixed to his liking. I deal with a lot of business people all day long from all different industries . Chris Jones is one of the most sincere professional individuals I've ever dealt with. He should teach a class to all of Ford dealerships in the area on how to deal with customers and how to retain customers . He clearly understands how put the customer first and knows if that's done the business will always Florish. I will recommend this dealership to everybody I know especially the ones who have a Ford or are in the market for a new car . It was not easy what Chris did he had to navigate through many different hurtles to make all parties satisfied over a dispute. Incredibly professional individual who sympathizes with the customer. That is not a generic quality. Thank you for putting an individual like Chris Jones in front of your customers Sincerely nick Fabiato More

It was Awesome Ms. Tillery who sold me the car is great. She answered every question and addressed all concerns before and after I purchased the vehicle. Keke's exce Ms. Tillery who sold me the car is great. She answered every question and addressed all concerns before and after I purchased the vehicle. Keke's excellent customer service is much appreciated and subsequently I will recommend Richmond Ford Lincoln to family and friends looking to purchase a new vehicle. More

Why Richmond Ford We knew the car we were interested in purchasing and when we walked into Richmond Ford Lincoln we were greeted by a friendly Alan Tuck. He showed us We knew the car we were interested in purchasing and when we walked into Richmond Ford Lincoln we were greeted by a friendly Alan Tuck. He showed us the Lincoln in the showroom and one on the lot. We proceeded to exactly what we wanted and the options we wanted and the price range we had in mind. Everyone was helpful, professional, listened, were genuinely interested in assisting us in the car we wanted. We never felt pressured into something we were not looking for. Alan and Dino spent time finding exactly our car. The follow up after the purchase has been superb. We look forward to our continuing relationship with Richmond Ford Lincoln. Excellent experience!! More

My Ford Fusion Mark was great, didn't push me into getting a car and spent time with me to look at everything I wanted my boyfriend is going to buy a car from him ne Mark was great, didn't push me into getting a car and spent time with me to look at everything I wanted my boyfriend is going to buy a car from him next ! More

Amazing service! We went to Richmond Ford Lincoln to test drive a car that we had found online, and we were treated like VIPs from the minute we walked through the doo We went to Richmond Ford Lincoln to test drive a car that we had found online, and we were treated like VIPs from the minute we walked through the door! Cody was amazing. He was incredibly helpful (not to mention super patient since we had our two youngest kids with us!). There was absolutely no pressure, which is important to me, since buying a car is a big enough decision on its own! He went above and beyond, even following up with a phone call today to make sure we were still happy with our purchase. Everyone there, from Dino who scheduled the test drive over the phone, to Cody who showed us the car, to Vinnie who helped find us a fantastic rate, was so accommodating and helpful. I would recommend Richmond Ford to anyone who is in the market for a new car! More

Purchase of a new vehicle We purchased a 2017 F-250 truck and we can't say enough great things about James Johnson. He worked diligently to find the exact truck we wanted. He c We purchased a 2017 F-250 truck and we can't say enough great things about James Johnson. He worked diligently to find the exact truck we wanted. He called and kept us notified of every thing that was going on (our truck had to be brought down from PA). We will highly recommend him to anyone that is in the market for a new or used vehicle. Also I must mention that we were greeted by all of the employees with a pleasant greeting when we entered or exited the dealership. We also had the pleasure of working with Vinnie Ingarra who was very knowledgeable and helped with finishing details of our transaction. We had a very enjoyable experience with Richmond Ford Lincoln and would definitely come back in the future. More

Richmond Ford Review Took my 2013 Fusion in for general maintenance and while walking around the lot, I was approached by the best salesperson I have ever encountered. Mar Took my 2013 Fusion in for general maintenance and while walking around the lot, I was approached by the best salesperson I have ever encountered. Mark Revely. No pressure at all. Just there if I had any questions. Within two days, I traded my 2013 Fusion for a new 2017. Great trade in number, great service and finally a best bottom line price. Four weeks later after driving the car on the highway and around town, I'm convinced I received the better end of the deal. More

Great Atmosphere! I loved everything about Richmond Ford Lincoln from the car selection to the customer service! The group of people that helped me were the best! I loved everything about Richmond Ford Lincoln from the car selection to the customer service! The group of people that helped me were the best! More

Awesome Experience!! Richmond Ford Lincoln was a wonderful experience right from the beginning. We live in Northern Virginia and read the wonderful reviews and wanted to Richmond Ford Lincoln was a wonderful experience right from the beginning. We live in Northern Virginia and read the wonderful reviews and wanted to get away from the craziness where we live. It started with me texting Kayla back and forth because I was interested in one of their used cars. I had been sick and we weren't able to get down until the weekend. Ryan was outside when we pulled up and greeted us right away and he wound up being our salesman. I mentioned that we talked to Justin on the phone and Justin assured us it was no problem Ryan would take good care of us and he did!! Ryan sure does hustle and leaves no stone unturned. Everyone that we met and dealt with Dino, Mark R., Sofiane and Daryl went out of their way without being pushy to make us feel good about our experience. I wound up leasing a 2017 fully equipped Edge Sport... and I AM IN LOVE!!! I have not felt this way about a vehicle in a long time. It has everything... it might even have a bathroom, I just haven't found it yet! :) Linda W. More

BUYING A CAR CAN BE A PLEASURE The entire Sales experience was a pleasure, with all courteous and efficient employees, from the Test Drive beginning to the Contract/Finance ending. The entire Sales experience was a pleasure, with all courteous and efficient employees, from the Test Drive beginning to the Contract/Finance ending. Since I am a return customer, I like their Service Department too. I heartily recommend Richmond Ford Lincoln as a wonderful dealer to begin and end your car buying experience. More