Richmond Ford Lincoln

First New Car! I just moved to Richmond from Chicago, where I didn't need a car. My credit is not very good, being that I've been in school for what seems like forev I just moved to Richmond from Chicago, where I didn't need a car. My credit is not very good, being that I've been in school for what seems like forever. So I was concerned that I would not be able to get a car. They worked diligently to find a lender and got me into a new car! It took a couple days, but now I'm mobile! Thanks guys! More

Used car for my college bound daughter went through many options to find the best car for my college bound daughter. Mr. Tuck was very accommodating and we found the right one. went through many options to find the best car for my college bound daughter. Mr. Tuck was very accommodating and we found the right one. More

Most helpful sales reps Quimany "KeKe" Tillery, Dino Faupel, John Seal and the entire staff on the sales floor were the most helpful sales reps I have ever met. They made th Quimany "KeKe" Tillery, Dino Faupel, John Seal and the entire staff on the sales floor were the most helpful sales reps I have ever met. They made the process of buying a car stress free. Everyone was so friendly and helpful from start to finish. When I pulled in to the parking lot I didn't know where to park, or whom to speak with once I got in the show room. KeKe greeted me in the parking lot and showed me where to park my Jeep that I traded in. I am a first time buyer and she explained the process. I was offered refreshments by anyone that saw me throughout the day. We laughed and talked and I got educated on the car buying process. It was the best experience ever. I recommend this dealership to any and everyone. They have a customer for life with me. More

Best car buying experience ever! Quimany "KeKe" Tillery and Chris Barrack were very helpful from the start! They were very honest with me throughout the entire process. I can't stress Quimany "KeKe" Tillery and Chris Barrack were very helpful from the start! They were very honest with me throughout the entire process. I can't stress enough on how appreciative I am that KeKe was the first sales representative that I met at Richmond Ford Lincoln. We were trading in our 2012 Ford Explorer to get something a little smaller with better gas mileage. She and the management staff went above and beyond to find us what we were looking for. I cannot wait to purchase my next vehicle from her! More

Life Savers On the eve of loading my 2015 Explorer to move my daughter out of state, it would not start; no lights, radio, door locks = dead. I am stuck at 330 pm On the eve of loading my 2015 Explorer to move my daughter out of state, it would not start; no lights, radio, door locks = dead. I am stuck at 330 pm during downtown rush hour and panicking. It was inspected two days prior where the "other" dealer stated the battery was fine. I called Richmond Ford Lincoln (who I've dealt with in the past) and anxiously explained my situation. Sherry Moore stated that they had no appointments left that day but if I could get the vehicle to them, they would do their best to get it checked out. Ford's Roadside Assistance sent Fletchers Towing to help. The driver jump started my vehicle and followed me to the dealer to be sure I didn't stall. Once I arrived, Joey DeAlba caringly listened to my predicament, wrote up my ticket and kept me informed about the progress. At one point Joey went to Mike Romano (his Service Manager) on my behalf. I was never more relieved to find that it was just a dead battery but then Mike authorized a free replacement (warranty ended 3 days prior). RFL even gave the Explorer a quick wash! I cannot thank the Team at RFL enough for stepping up and showing they cared. They made me feel like much more than "a number". I am truly grateful for Sherry's, Joey's and Mike's actions and teamwork in easing my anxiety; and renewing my faith in the Service industry. Richmond Ford Lincoln is TOP NOTCH! Thank you and blessing to each of you! More

Xterra Front Suspension Repair The front suspension of my Nissan Xterra had been damaged in an accident and I had trouble finding a shop to attempt a repair. They all said that the The front suspension of my Nissan Xterra had been damaged in an accident and I had trouble finding a shop to attempt a repair. They all said that the frame was bent and I needed to take the car somewhere else. Finally, Richmond Collision Center agreed to properly evaluate the damage and determined that the frame was not bent by measuring it with their frame machine. The estimator was very good and kept me informed each step of the way in repairing the front end. He selected an excellent mechanic for the work, the necessary parts were replaced, and the car repaired at a reasonable cost when I thought that I may have to sell it for its salvage value. I would highly recommend Richmond Collision Center for mechanical work which may be necessary following an accident. More

A great win win for both of us. My wife and I have been looking for a SUV or a Crossover for sometime and I gone to dealerships from Virginia to Georgia looking for that right price My wife and I have been looking for a SUV or a Crossover for sometime and I gone to dealerships from Virginia to Georgia looking for that right price and monthly payment we were willing to pay. I met Mr. Mark Revely at Richmond Ford Lincoln when I was getting my other car serviced. He show me the crossovers, SUV and we test drove item. But the price was not where I wanted to be for that SUV. He contiune to negotiate the deal until both of us was satisfied with the deal made. Mr. Revely has been there for us, making sure the financing was what we agreed upon. Showing us how to setup features in the vehicle and the manuals were both inside the vehicle and he went the extra mile to insure the manual also was online in my email. Mr.Revely stayed with us for beganing. We also thank the new vehicle staff for all their assistant they provided in making this a smooth experience in buying this vehicle. More

Left feeling like I got a good deal The sales and finance team did what they could to get my monthly payment where I wanted it. My only critique really is that it took a very long time t The sales and finance team did what they could to get my monthly payment where I wanted it. My only critique really is that it took a very long time to get approved and do the paperwork. I arrived at 9am when they opened and only test drove two vehicles and it was almost 2pm when I was finally able to drive off the lot with my new Escape. More

Exceptional Service!! This is my third Ford Escape....the last Ford was a 2009 and had it for 6 years; in 2015 went to another car deal and had a very poor service/deal fro This is my third Ford Escape....the last Ford was a 2009 and had it for 6 years; in 2015 went to another car deal and had a very poor service/deal fromt he get go. Now I have come back to my Ford Escape @ Richmond Ford - all three Fords came for here. More

Exceptional service! Marc Reverly is incredible! Water leak on passenger side. Marc was wonderful! Service department was cheerful and helpful! Highly recommend buying a car from Marc , Hollywood! An Water leak on passenger side. Marc was wonderful! Service department was cheerful and helpful! Highly recommend buying a car from Marc , Hollywood! And Richmond Ford! More