Richmond Ford Lincoln

Brought a new f 150 Kai Renton was a great salesman very nice he knew his job and was great to work with.when I buy my next car or truck he's the man. Kai Renton was a great salesman very nice he knew his job and was great to work with.when I buy my next car or truck he's the man. More

Very pleasant experience. We where shopping for a SUV on line found one that we where interested in set up an appointment to test drive.When we arrived the car was pulled to th We where shopping for a SUV on line found one that we where interested in set up an appointment to test drive.When we arrived the car was pulled to the front and ready to go for us, we had the car with us while all of the paper work was being done, was nice that we didn't have to set at the dealership all day. Staff was awesome. More

Felt no pressure to purchase. Easy in and out. Bought a new vehicle. No high pressure sales tactics. Good clean facility and had the car I wanted. I would indeed go back again for a future purchase Bought a new vehicle. No high pressure sales tactics. Good clean facility and had the car I wanted. I would indeed go back again for a future purchase. More

Fantastic experience Bob Stone was my salesman. I've purchased 3 cars from him!! He's professional and works hard to get me the best deal. Everyone at the dealership was Bob Stone was my salesman. I've purchased 3 cars from him!! He's professional and works hard to get me the best deal. Everyone at the dealership was friendly and courteous. Thank you Bob and Richmond Ford!!!! More

Caring and helpful I would first personally thank Kai for his caring and concern for me to purchase the vehicle that I liked and could afford. He was patience and inform I would first personally thank Kai for his caring and concern for me to purchase the vehicle that I liked and could afford. He was patience and informative, he was such a people's person. I am truly enjoying my ford escape, God bless you Kai !!!!! More

Gret experience at Richmond Ford. I had never bought a used car and Alan and his team made the process very smooth. I was confident I was getting a reliable car with no hidden issues. I had never bought a used car and Alan and his team made the process very smooth. I was confident I was getting a reliable car with no hidden issues. Service was great More

Great customer service Casey is an extremely honest and straight forwards guy who will do anything he can to ensure your experience is as pleasurable as possible and as hone Casey is an extremely honest and straight forwards guy who will do anything he can to ensure your experience is as pleasurable as possible and as honest as possible. After going to several dealerships and other car places, Casey definitely stood out from the rest as his customer service was amazing and never once pressured me to buy anything. He helped find what I wanted based on my criteria (actually tried to get to know me vs just seeing a sale) and made a list, and stuck to those trucks and those trucks only, never once pushing for "the next step up" or to buy the most expensive truck that I could afford, but to get the best value for my range. Both my girlfriend and I were highly pleased with him and would suggest seeing him if you are looking for a new vehicle as he will go out of his way for you. Christy also had great customer service and went out of her way to ensure that I was taken care of and that everything was squared away that needed to be done. She didn't just settle for mediocre, but strived for the best that she could do. All in all, everybody that I worked with made me feel like I was more than just a customer and went above and beyond the average dealership employee. More

Casey Bonas Dealer Reivew Casey happened to be the first dealer to arrive yesterday morning. I have had my Ford Five Hundred since 2006 and had 237,000 miles on it. I knew go Casey happened to be the first dealer to arrive yesterday morning. I have had my Ford Five Hundred since 2006 and had 237,000 miles on it. I knew going into the dealership, that I wanted to trade it in. I wasn't sure if I would be approved, but I was. Casey Bonas was very pleasant and immediately started looking for a car I would want. He showed me what I could get within my budget. He was very professional and very polite. He said he was fairly new to the dealership. He was thorough and spot on when it came to helping me find the right car. I would highly recommend Casey to any of my friends or family, More

Buying a new Ford truck We were very pleased with our salesman Jimmy Johnson. He answered all of our questions and was very patient. It was a BIG decision going from a Dodg We were very pleased with our salesman Jimmy Johnson. He answered all of our questions and was very patient. It was a BIG decision going from a Dodge to a Ford!!(had to face all the guys at Fas Mart). Ritchie was also very helpful and nice to work with. Ellen and Roy Smith More

Updated - Variable To provide an update to my original review. Shortly after the review was written, i was contacted by Nicholas Awad who is the Used Car Manger. He took To provide an update to my original review. Shortly after the review was written, i was contacted by Nicholas Awad who is the Used Car Manger. He took the time to explain it was a misunderstanding regarding the value drop from $13000 to $12500. He stated they only saw the quote from 1.5 months ago and not the most recent richmond ford west quote. Needless to say, after our 20 minute phone conversation, and a visit to the dealer. We agreed on a quote price and sold the car to Ford. Let me start off by saying our salesman, Alan Tuck, did an excellent job assisting us today. His review will be reflected accordingly at the end of this review. Now to get down to the details. My wife and I have purchased two of our vehicles from Richmond Ford and Richmond Ford West. We have always been pleased with sales and service. Today was an exception. We had purchased our 2015 Ford Fusion from Richmond Ford West in 2015. Over the 3 years we have used the car from time to time but decided now is the time to sell. We decided it was best to get the car appraised at Richmond Ford West, Richmond Ford Lincoln and Car Lotz. Granted Richmond Ford is owned by the same entity, we figured it would be worth our time to see if the appraisals were different. Richmond Ford West appraised our car for $13,000. A week later (being today) we took our car to Richmond Ford Lincoln. We provided all the car info etc. We did not believe it was necessary to tell the dealer we had their West location appraise the car already. After the appraisal, our salesman returned and told us they would only offer us $12500 because they found out we had already had the car appraised at the Richmond Ford West location. The salesman suggested we could speak with the manager and attempt to haggle the price. As you guessed, we took this as an insult they would offer $500 less based on us getting the car appraised at their other dealership. Over the last 3 years we have given praise for the professionalism and courtesy which Richmond Ford has extended to us. This incident has caused us to rethink our relationship with Richmond Ford. We will certainly be looking toward Sheehy Ford for future business. Review of our salesman, Alan Tuck. We have been to many dealerships in the last few months between appraising our Fusion as well as looking for a used SUV. Alan Tuck has been one of the more pleasurable salesman to interact with. While our vehicle was being appraised he made sure to offer refreshments as well as answer any and all questions we had. More