Richmond Ford Lincoln

LONG DAY BUT WORTH EVERY MINUTE! After a horrible experience at Crossroads Jeep a few days earlier, we decided to venture the extra 45 mins to look at a Ford Explore, we saw on the Ri After a horrible experience at Crossroads Jeep a few days earlier, we decided to venture the extra 45 mins to look at a Ford Explore, we saw on the Richmond Ford Lincoln website. Before we arrived at the dealership we wanted to get some information on the car, so we got in contact with an amazing salesman named Justin Hinds. When we arrived, he had the vehicle ready for us to look at and made sure it was the one we wanted. We have never experienced such great customer service! Everything was going great up until the banks were not liking our negative equity on our trade. They were wanting to help us stay in our price range and get us the interest rate we wanted so they ended up spending hours working with the bank to get everything in order. Mike Jackson It was the longest day but worth it! Everyone here was amazing! I just want to thank you all for the best car shopping experience! We buy cars often and this is the only dealership we ever want to give our business to from here on out! More

If It wasn’t for the great personality and salesmanship. The salesman James JR Craft really sold us that car. I probably would of left not really be satisfied with what I saw. But, he didn’t stop there he sa The salesman James JR Craft really sold us that car. I probably would of left not really be satisfied with what I saw. But, he didn’t stop there he saw the look on my face and he just said tell me what you want I’m here for you. JR went the extra mile and he didn’t stop until he found my car.The Finance man was also good but I can’t remember his name. More

Inventory & Courtesy Brandon was the reason for the sale. Wasn't pushy, very knowledgeable about F150s, and searched on-hand and inbound inventory quickly to find the perf Brandon was the reason for the sale. Wasn't pushy, very knowledgeable about F150s, and searched on-hand and inbound inventory quickly to find the perfect fit for what we were looking for. He did not waste our time or use any xxxxxxto keep us on site. The additions to the vehicle requested were done quickly while maintaining quality. Both were done flawlessly. Mike Jackson and Brandon worked well together in regards to getting the vehicle price where it was fair for all parties and did so quickly. Respectful, personable, professional. Will do business with Richmond Ford again via Brandon. More

Finally After a couple of month looking around different dealerships looking for a used car and not having good experiences, finally I arrived at Richmond For After a couple of month looking around different dealerships looking for a used car and not having good experiences, finally I arrived at Richmond Ford Lincoln and from the moment I entered I was treated great. Finally I didn't felt like in one of those movie type cliches dealerships. Alan Tuck was very nice and respectful, definitely would make another deal with him in the future. More

The process was easy and efficient! The process was easy and everyone involved had a smile on their face. All questions I had were answered before I ever opened my mouth. The process was easy and everyone involved had a smile on their face. All questions I had were answered before I ever opened my mouth. More

Satisfied customer After a couple of months of sneaking around on the parking lot looking at F150 trucks, Jazz Singh ambushed us between a couple of trucks. It was the After a couple of months of sneaking around on the parking lot looking at F150 trucks, Jazz Singh ambushed us between a couple of trucks. It was the best thing that could happen. Jazz was not the pushy salesman we dreaded and was avoiding. He's knowlegeable, pleasant and funny in all the right doses. He found us a beautiful F150. We couldn't be happier with our buying experience Also, Dino Faupel, Mike Jackson and Brenda Jones were very helpful and critical to the purchase of the truck. Thanks to all at Richmond Ford!! More

Great Overall Experience Overall experience at Richmond Ford was excellent. CJ did a great job helping me find a vehicle that met my list of needs at a price that met my budge Overall experience at Richmond Ford was excellent. CJ did a great job helping me find a vehicle that met my list of needs at a price that met my budget. The rest of the team Richard and Brenda were fantastic to work with as well. No complaints. More

Great Experience Brandon was outstanding to work with. He was extremely knowledgeable and patient. We were completely unfamiliar with the brand and stopped by on a whi Brandon was outstanding to work with. He was extremely knowledgeable and patient. We were completely unfamiliar with the brand and stopped by on a whim. His sales style was so impressive and we feel so fortunate we met him. We felt no pressure at all - he listened to what we were looking for and showed us a great vehicle for us. We love our new car and would be happy to recommend him to friends and family. More

Amazing team The team I had worked for one week to get me in my truck they made a couple verbal promises that I went to collect 2 weeks later and they did everythi The team I had worked for one week to get me in my truck they made a couple verbal promises that I went to collect 2 weeks later and they did everything that they said they would do. Really impressed other salesman even helped anyway they could a real team I keep putting off giving this review ( bought truck 6 months ago used ) needed a major repair and the service department is the same way awesome group of guys thank you for doing what you said you would do I was hoping to see Ron Kodi to tell him in person I'll definitely be back to Richmond Ford More

Two words: Sean Jones Sean Jones is the man you want to come to in Richmond to purchase a car. He is knowledgeable, personable, and is out for YOUR best interest and not hi Sean Jones is the man you want to come to in Richmond to purchase a car. He is knowledgeable, personable, and is out for YOUR best interest and not his own. This gentleman is a gem and really made me see that not all used car salesmen are rude dudes out for themselves. Please ask specifically for him at this dealership!! More