Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond Ford Lincoln
Richmond, VA
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,262 reviews
June 24, 2018
Great car buying...in and out From the time I entered the dealership, I was greeted and moved brisk along with my goal, great customer service, swift process, and Jacin (Jason) was From the time I entered the dealership, I was greeted and moved brisk along with my goal, great customer service, swift process, and Jacin (Jason) was so awesome!!!!! Hopefully I don't need to purchase another vehicle, but if I do I will most definitely return to Richmond Ford Lincoln More
by SpaekleH13
Employees Worked With
Christy Nichols, Jacin Lisner
June 21, 2018
sales Jacin Lisner went way above to sell this car! He is very knowledgeable about this product. We will definitely ask for him the next time we do busine Jacin Lisner went way above to sell this car! He is very knowledgeable about this product. We will definitely ask for him the next time we do business. More
by bobby
Employees Worked With
Jacin Lisner
June 20, 2018
Haven’t bought a truck anywhere else Awesome staff at Richmond Ford they always make you feel at home and I would definitely be back for that 3rd purchase in the future! Keep up the great Awesome staff at Richmond Ford they always make you feel at home and I would definitely be back for that 3rd purchase in the future! Keep up the great work! More
by FordGang
Employees Worked With
Mike Serpico, JoAnna Wilson, Keith Burks, Richard Wilson
June 13, 2018
Dealership changed loan terms after purchase and sold trade A month after we signed our loan paperwork, we received a revised contract in the mail. Not only was GAP insurance no longer provided, the interest ra A month after we signed our loan paperwork, we received a revised contract in the mail. Not only was GAP insurance no longer provided, the interest rate was higher. Illegal. They blamed the bank. T000he bank did not even show the loan had been submitted. I would not agree to the new terms and the manager would only speak to my husband until I asked that our trade in be returned and the contract be nullified (my husband and I were cosigners). Only at that time were they willing to find financing agreeable to our earlier terms. They ended up having to cut the purchase price of the truck to do so and gave us free paint and interior protection. It took months for the protection to be applied as it was free to us and a cost to the dealership. It bears mentioning we lived almost 2 hours away. The salesman was awesome, Brenda was amazing, Mike and Christy were abysmal. Be careful if you purchase here that they don't change terms for the worse later. That is illegal. More
by jglover210
Employees Worked With
Mike Jackson, James Johnson, Christy Nichols, Brenda Jones
June 12, 2018
JIMMY TURNER-the man knows customer service Took my truck for body work after an accident to Jimmy Turner. He exceeded my expectations with his timely and responsive communication. He spent time Took my truck for body work after an accident to Jimmy Turner. He exceeded my expectations with his timely and responsive communication. He spent time to walk me through the repair and was a straight-shooter, managing my expectations appropriately. Work was well done and even delivered early. I never had to wonder what came next because Jimmy proactively kept me informed always. Customer service hardly exists anymore but it does at this place. More
by stuytowngb
Employees Worked With
Jimmy Turner
June 11, 2018
Such a great experience, loved working with Alan. Alan really helped me through the time I had to get a car I definitely recommend him. So sweet and helpful! I love my car Alan really helped me through the time I had to get a car I definitely recommend him. So sweet and helpful! I love my car More
by Scbanton
Employees Worked With
Alan Tuck, Richard Wilson
June 11, 2018
Friendly and fast My salesman name is James "JR" Craft and he was very friendly and knowledgeable. He was top notch! I recommend everyone to this guy and this dealershi My salesman name is James "JR" Craft and he was very friendly and knowledgeable. He was top notch! I recommend everyone to this guy and this dealership!! More
by billie1975
Employees Worked With
Nick Awad, James Craft
June 03, 2018
Great experience buying my new car. We had gone to the Ford website and decided what we wanted to look at when we visited the dealer. Brandon Powell offered to show us the car we asked We had gone to the Ford website and decided what we wanted to look at when we visited the dealer. Brandon Powell offered to show us the car we asked about. After looking at several Escapes we told him what we wanted and he found it for us. He was so helpful through the whole process it made it so easy. Brandon has a great personality and we did a lot of laughing as we worked out the details. He is a real asset to the dealership. The other members of the staff were also very friendly and helpful. This is our second Escape and we tell everyone what good cars they are. More
by Escape Fan
Employees Worked With
Brandon Powell
May 29, 2018
Truck sales from across the USA It was a pleasure to work with you and getting your assistance in purchasing our new truck. Again thanks, we had a blast on our cross country trip wi It was a pleasure to work with you and getting your assistance in purchasing our new truck. Again thanks, we had a blast on our cross country trip without a hiccup. More
by Vegasbound
Employees Worked With
Bill Harmon, Stephanie Riggsby, Brandon Powell
