Richmond Ford Lincoln

Vehicle purchase Sales person very courteous ,friendly, informative on questions that were brought up concerning purchase also helped with checkout process to move the Sales person very courteous ,friendly, informative on questions that were brought up concerning purchase also helped with checkout process to move the purchase quickly,would highly recommend. More

Used Truck Purchase Josh was incredibly professional, and went to great lengths to find the perfect truck for me. He helped us with picking us up from the airport and sho Josh was incredibly professional, and went to great lengths to find the perfect truck for me. He helped us with picking us up from the airport and showing us around the truck, its features, and Richmond. Overall, great experience! Thanks Josh! More

Patient and understanding Alan Tuck took a lot of time with me and my wife on two different days. He's been very patient and accommodating. Even though I haven't quite made u Alan Tuck took a lot of time with me and my wife on two different days. He's been very patient and accommodating. Even though I haven't quite made up my mind, when I do I'll be back to talk to Alan. More

Sales Very freindly great interest of profession.Goes beyond way to help get car of your interest. Will highly recommend to any new first time buyer. Very freindly great interest of profession.Goes beyond way to help get car of your interest. Will highly recommend to any new first time buyer. More

Shocking experience I had a great time purchasing my first brand new car here. The sales person i had was awesome. The team went above and beyond to get me in a car. I had a great time purchasing my first brand new car here. The sales person i had was awesome. The team went above and beyond to get me in a car. More

Above and Beyond Helpful I've never met such a kind, hardworking group of individuals. My car got towed in during the middle of a lengthy road trip to see family, and the folk I've never met such a kind, hardworking group of individuals. My car got towed in during the middle of a lengthy road trip to see family, and the folks here went exceedingly out of their way and beyond their required time to examine and patch up my car so I could get home. They attended to it quickly and found solutions to the problems I had and, because of them, I was able to make it home safely and on time. I can't stress enough how grateful I am and how professional, friendly, thoughtful, and talented all the folks here are. More

Came to gather information, bought a new Lincoln Stopped by to gather information and was quickly greeted by Jacin outside in the heat. Long story short, I purchased the ruby red Continental off the Stopped by to gather information and was quickly greeted by Jacin outside in the heat. Long story short, I purchased the ruby red Continental off the showroom floor! Jacin would not let me leave without a new Lincoln!!! More

Excellent salesman...love my new F-150!!! Jacin was excellent. He helped me find the perfect F-150....and was able to help get a good value on my GMC truck for trade in. The good service and f Jacin was excellent. He helped me find the perfect F-150....and was able to help get a good value on my GMC truck for trade in. The good service and follow up calls were appreciated and set Jacin and richmond ford apart More

Absolutely Fabulous Service !!! This is the BEST service i have ever received anywhere. I would give 10 stars if i could. We had a leak from a dent in our rear bumper. A seal was lea This is the BEST service i have ever received anywhere. I would give 10 stars if i could. We had a leak from a dent in our rear bumper. A seal was leaking water into the vehicle and into the trunk. The seal was broken from the bumper being dented. The Service Manager Chris said he could fix the seal and drill a hole in the well that holds the spare tire and it would cost less than $100. I said that was fine and to go ahead and do it. When we came back to pick the car up, the whole bumper was COMPLETELY RESTORED !!! The estimate from the body shop to fix the bumper was $1,700 and they did everything for FREE !!!!!! We were completely shocked. Never in my life have i ever received this kind of service before. We are completely blown away. Chris Jones is absolutely the best service person i have ever dealt with. I have never been treated this way by anyone in service ever before in my life. There is no better service shop anywhere and no better service manager than Chris Jones !!!! More

Worked a great deal with us! Went in to look at a used minivan for work and were helped by James 'JR' Craft, a salesperson. JR and the rest of his team worked with us back and for Went in to look at a used minivan for work and were helped by James 'JR' Craft, a salesperson. JR and the rest of his team worked with us back and forth as we tried to hammer out the best deal. We had many more vehicles that came up in our search but, we had such a pleasant experience even during the haggling, that we went with them. It was straight up, old school and I feel that we all walked away as winners. More