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Richmond Ford Lincoln

Richmond, VA

4.5
1,262 Reviews

4600 W Broad St

Richmond, VA

23230

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Showing 1,262 reviews

September 06, 2018

Excellent customer service Jacin, Richie & Roger were great to work with, as was everyone else involved. Thank you for all your help. I wouldn’t hesitate to recommend these folk More

by DN82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Wilson, Megan Stevens, Jacin Lisner, Roger McGowan
Sep 07, 2018 -

Richmond Ford Lincoln responded

We appreciate your kind words and outstanding rating here on DealerRater! Your recommendation means a lot and is a true testament to the superb customer service we always strive to provide. Enjoy your new vehicle!

September 04, 2018

JR and Richmond Ford Lincoln sales review My overall experience with JR and the staff at Richmond Ford was excellent. JR was very professional and I felt like I was buying a new car from a fr More

by Ramsey82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Nichols, James Craft
Sep 04, 2018 -

Richmond Ford Lincoln responded

Ramsey, thank you very much for your kind review. JR exemplifies our efforts to provide the highest quality customer service and we will be sure that he receives your feedback. We look forward to having the opportunity to work with you again in the future!

September 03, 2018

Easy! Jacin made this whole experience so easy. He was very knowledgeable and explained everything along the way. He made sure we understood and was so frie More

by mrsespo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christy Nichols, Jacin Lisner
Sep 03, 2018 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle and thanks for your review. Glad to hear that Jacin could make your visit so awesome! Don't forget to come back for your complimentary first oil change and tire rotations!

August 31, 2018

Very helpful.very good experience Alan tuck was very easy to work with, listen to what we were looking for and work with us to find the right car. A friend had just brought a car and s More

by fireball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Tuck, Megan Stevens, Roger McGowan
Aug 31, 2018 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle! We appreciate your business and also your 5-star rating here on DealerRater. Come back soon for a New Owners Seminar if you'd like to more even more about your new vehicle!

August 30, 2018

Richmond Ford is Awesome Hand was forced to get a new car and this was an extremely painless experience. Alan and Mike are two of the best humans - I couldn't have asked for a More

by rwoloshin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Tuck, Mike Castro
Aug 30, 2018 -

Richmond Ford Lincoln responded

Thank you for the outstanding feedback and rating! It's great to know that our team could provide such a comfortable experience during your visit. We appreciate your recommendation and look forward to seeing you again!

August 29, 2018

Great experience with this dealership We rated this dealership excellent .All employeed we're very helpful. We will surely come back to keep up with the service our new truck More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacin Lisner
Aug 29, 2018 -

Richmond Ford Lincoln responded

Thank you for the feedback, Kathy! We are so pleased to learn about your positive experience here at Richmond Ford Lincoln. Glad that our team could help and we look forward to seeing you again.

August 27, 2018

"Excellence in Action" From the moment that I contacted the dealer, regarding a vehicle that I'd found on their website, I was impressed by their abilities to be respectful More

by AreaMgrE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Riggsby, Dino Faupel, Alan Tuck, Richard Wilson
Aug 28, 2018 -

Richmond Ford Lincoln responded

Thank you for reviewing your recent visit to our dealership. It's great to know that Alan and the rest of our team could make your experience so enjoyable. Come back soon for a New Owners Seminar if you'd like to learn more about your vehicle or have any questions!

August 12, 2018

Good, had the truck I wonted They had the tuck I wonted the sales person was grate. He was polite helpful and respectful. The thing I did not like was everything they tried to s More

by Nighthawk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Tuck
Aug 13, 2018 -

Richmond Ford Lincoln responded

Congratulations on your new vehicle and thank you for this outstanding review! We appreciate your honest feedback and will use your review as a means to improve our practices moving forward. Please let us know if there's anything we can do in the future!

August 11, 2018

Collision estimate Christopher Jones the Collision Center Director helped me with a scratch in my new Ford Fusion that would have cost several hundred dollars to have re More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Jones
Aug 13, 2018 -

Richmond Ford Lincoln responded

Sorry to hear about the scratch on your vehicle but we appreciate you allowing our team to assist. It means a lot that you would take time out of your day to provide this review. Now that the scratch has been repaired, please enjoy your new Ford Fusion!

August 11, 2018

Great customer service! Everyone was very professional and attentive. Jasin was very helpful and worked with us to get the right price on our expedition! Dino and roger were More

by Nathanc1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger in finance , Roger Arnold, Dino Faupel, Jacin Lisner
Aug 13, 2018 -

Richmond Ford Lincoln responded

Thank you for this outstanding review and allowing our team the opportunity to assist in your search for a vehicle. We do our best to provide a comfortable experience for our guests and we're thrilled to read that was accomplished. Look forward to seeing you again down the road!

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