Richmond Ford Lincoln

2019 Explorer I bought an Explorer from James "JR" Craft. JR was professional, polite and knowledgeable. I would highly recommend him. Terrific saleman. I also had I bought an Explorer from James "JR" Craft. JR was professional, polite and knowledgeable. I would highly recommend him. Terrific saleman. I also had a chance to sit down with Joshua Ross, Guest Services Coordinator. He was also very informative and explained various after purchase items without pressure and answered all of my questions. The process was comfortable and seamless.. More

2019 Nautilus Purchase Had an amazing experience working with Chris Burnette. He is #1 (Top Quality) Salesman in my book. Hands down, no doubts! Chris is patient, attentive Had an amazing experience working with Chris Burnette. He is #1 (Top Quality) Salesman in my book. Hands down, no doubts! Chris is patient, attentive to his customers needs and requests. Chris amazed me at how dedicated and reliable he is when it comes to providing his customers with the greatest service they deserve. I highly praise and recommend him. I have had many personal buying experience with salesman, Chris is made of different fiber to the core. I highly recommend Chris Burnette, without hesitations and without a shadow of a doubt. Chris has raised the bar so high, it'll be nearly impossible for any salesman to come up and out-perform his quality service! I'm grateful to Evelyn that she paired me up with the best Salesman Richmond Ford Lincoln had to offer. My wife and I are so happy with our new 2019 Linconl Nautilus - Select w/ a full package... More

Worst service ever This guy have no respect for others. His words are rude to face. Have no patience to listen to customers explanation regarding the car problem. I real This guy have no respect for others. His words are rude to face. Have no patience to listen to customers explanation regarding the car problem. I really don't understand where did ford found him. He hesitates to accept there is a problem with the car. The problem is very clear in the car which I can see but he couldn't see while driving. I felt really disgusting. The way he talked to me made irritated. He is not even willing to diagnose the problem instead he avoids the issue by saying everything is normal with the car but hesitate to say it is perfect. There is a small problem with which is slight hard shifting and nor correct down shifting. He says there is no suchproblem. More

SERVICE WAS EXCILLENT Came in for my first free oil change and Jean Gordon was great. Fast service and car was out in no time. They also cleaned my car and it looks brand n Came in for my first free oil change and Jean Gordon was great. Fast service and car was out in no time. They also cleaned my car and it looks brand new again. More

Great salesman Jazz Very helpful and professional sales team, especially Jazz. Great young man who works hard to make his clients happy! If work with him again in a hea Very helpful and professional sales team, especially Jazz. Great young man who works hard to make his clients happy! If work with him again in a heartbeat. More

Not just an oil change. I deal with Jason when I come in for service, I give him my keys and he takes care of what the car needs. I know its just an oil change but he lets me I deal with Jason when I come in for service, I give him my keys and he takes care of what the car needs. I know its just an oil change but he lets me know if I need to do any thing else like and air filter, tires, he seems to care for the customers needs. More

Professional at it's Best My husband and I was truly blessed to get such professional and compassion on purchasing our vehicle from Sales Rep Jazz Singh. He made car shopping v My husband and I was truly blessed to get such professional and compassion on purchasing our vehicle from Sales Rep Jazz Singh. He made car shopping very easy and we felt right at home. He went out his way to make us feel like family. No pressure, he treated us like he wanted to be treated with the upmost respect. We will be back very soon. More

Outstanding Customer Service Welcoming sales representatives ( JR Craft) with only customer intent in mind!! 100% Satisfied! I will recommend this sales rep and dealership to all Welcoming sales representatives ( JR Craft) with only customer intent in mind!! 100% Satisfied! I will recommend this sales rep and dealership to all my friends and family. More

Very easy to deal with! My car was in an accident- side swiped on 95S, the car was 6 weeks old!! JImmy was very helpful in being sure my car was returned as good as new. He My car was in an accident- side swiped on 95S, the car was 6 weeks old!! JImmy was very helpful in being sure my car was returned as good as new. He was responsive with email keeping me up to date on the process. They said it would be returned in 2 weeks and it was!! The car looked beautiful, inside and out. Jimmy made sure I knew exactly what was going on with my vehicle so I wasn't the one that had to follow up. I would recommend this service center!! More

Jacin Lisner (racing Jason) was awesome. Our salesman Jacin (racing Jacin) was awesome!!! Very thorough and patient in getting us familiar with the car which was a task as we are both technol Our salesman Jacin (racing Jacin) was awesome!!! Very thorough and patient in getting us familiar with the car which was a task as we are both technologically challenged in todays high tech world. He returned calls multiple times promptly to answer questions for us concerning our new car. He invited us to come by any time and he would assist us further with any questions concerning the use and operation of any technical things. He was extremely patient and willing to work with us back and forth with the manager in getting us what we felt was the best deal we could of gotten on our new Edge. Jacin and Everyone we dealt with were highly professional and wanted to make us feel as they were there for us the customer. We just recently went to the "new car" seminar. That was such a fun and wonderful way to familiarize new customers with the different departments and employees as well as the one on one question and answer time with a tech in the service department around whatever type of vehicle you purchased. Last but not least the food, the trivia questions and door prizes topped the night off. Richmond Ford is there to please the customer! Thank You Jacin Lisner and Richmond Ford!! More