Richmond Ford Lincoln

Going above and beyond, the "Jazz Singher" Made It Happen! Needed a car in a hurry. My salesperson for years, when I had to buy a car was my high school history teacher who sold them for over 40 years. When I Needed a car in a hurry. My salesperson for years, when I had to buy a car was my high school history teacher who sold them for over 40 years. When I called another dealership, he was on a leave of absence. The purchase of this car is dedicated to the late J.B. Hodges of Parrish Ford. When I signed the papers for this car, I received word that he had lost his life to cancer at the age of 66. Ford's top performer for over 40 years....This team not only earned my business, but a call from Jazz to tell me I was part of this family now, was going above and beyond the call of duty. Jasmeet Singh, mere words cannot express this experience my friend. You are amazing!! Special thanks to James and Mike for getting the best rate possible. More

Jass to the rescue! We had a great experience! Our salesman Jass was on the ball! His confidence and knowledge pointed us to the perfect vehicle for our needs. Hats off t We had a great experience! Our salesman Jass was on the ball! His confidence and knowledge pointed us to the perfect vehicle for our needs. Hats off to Richmond Ford Lincoln and their staff! 5 stars isn’t enough! From sales to staff, everyone exceeded our expectations and they were very professional! Thanks Jass for all your help when another salesman (I won’t say his name here) did not call me back, and still has not called me back. I would love to talk to the owner so I could let him know personally. One phone call away from a sale! It could have been a missed opportunity for Ford but thanks to Jass, he saved the day!!!! More

great , friendly My salesman and finance man were very good and honest. They were very friendly. My family and I were treaded kindly and nice. Will do further busines My salesman and finance man were very good and honest. They were very friendly. My family and I were treaded kindly and nice. Will do further business with this dealership in the future. More

Recall on my car, poor customer service I could not believe the way I was treated by Robert Harman. This Ford dealership does not care about you, they lack compassion for their customers and I could not believe the way I was treated by Robert Harman. This Ford dealership does not care about you, they lack compassion for their customers and for the Ford brand in general. LOOK AT THE NEGATIVE REVIEWS, they are true and consistent. The customer service in this place is nonexistent. There’s currently a recall on my car. I spoke with corporate before calling Richmond Ford and they let me know with my car not being able to move I could take it to ANY dealer and they would expedite the process. The part is not available and looked into discussing options for a loaner car which I spoke with corporate about the day before. They stated I would have to pay out of pocket REGARDING A RECALL. I mean it’s honestly ridiculous, I call corporate and they literally ask me if they offered to reimburse me or anything. They don’t uphold the standards that Ford has set in place for their customers. They don’t have training and they don’t follow guidelines that corporate imposes. As a Franchise or not represent Ford or change the name, we don’t want a bad taste in our mouth about a GREAT company with your terrible customer service. It’s a recall I didn’t cause this problem myself. I am reporting that you allowed an employee to give me her incorrect name when I stated I was calling corporate pathetic. I won’t be taking my ford to get serviced here for free and you definitely shouldn’t give them a penny. More

Best staff and Location These people are awesome. Kevin Chilin helped me immensely, and made me feel comfortable through the entire process. The owners have done an incredibl These people are awesome. Kevin Chilin helped me immensely, and made me feel comfortable through the entire process. The owners have done an incredible job in making the customer feel accommodated with a beautiful showroom and ammenities as well. HIGHLY recommend this place. More

Great service! We went to this dealership to look at a blue 2019 Ford F250 that was in our price range. It was sold the day before, but Jazz showed us a white one th We went to this dealership to look at a blue 2019 Ford F250 that was in our price range. It was sold the day before, but Jazz showed us a white one that had a few more bells and whistles, and therefore, a little but out of our price range. He was so friendly and willing to help and he got the price down for us. I would definitely recommend this dealership, and Jazz Singh. More

Family Dealership To a person, the folks at Richmond Ford were friendly, helpful, competent, and knowledgeable. They bent over backward to make our buying experience p To a person, the folks at Richmond Ford were friendly, helpful, competent, and knowledgeable. They bent over backward to make our buying experience pleasant and enjoyable. Our salesperson, Chris Burnette, was outstanding, functioning as our advocate, and making us feel as if we were 'one of the family'! I would not hesitate to refer my closest friends to Richmond Ford , and will certainly turn to them for my future automobile needs. We visited many dealerships (two other Ford dealerships, as well as Lexus, Cadillac, Buick, Hyundai, Toyota, and Infinity) in our search for the right vehicle to meet our needs. None of these compared with the treatment we received from Chris and the friendly staff of Richmond Ford! With Gratitude, Bruce and Deborah Leary, Midlothian, Va. More

Nervous eat first because “you know how dealerships can be “ My 2017 Ford Taurus had a major issue at 37,330 miles and I had to have it towed to the dealership. This is where I was was introduced to Jeanna Gordo My 2017 Ford Taurus had a major issue at 37,330 miles and I had to have it towed to the dealership. This is where I was was introduced to Jeanna Gordon in the service department. She and I conversed over the phone and she made the earliest appt she could for me. She communicated with me via text very thoroughly and kept me posted as the car was brought in the very next day much to my delight way ahead of the appointment day we had scheduled. She would text me the issue and estimate and I felt very informed and comfortable through this entire process. I had some tough questions surrounding how my car was just out of warranty. She did her research and helped me see why and when it ran out. She was so kind and assuring. I had the old fear of “The dealers gonna screw me over” initially and Now after getting my car back the next day with all issues fixed at what I think was a very reasonable price considering .... my view of RICHMOND FORD / LINCOLN is that they truly are NOT LIKE THE USUAL DEALERS and I would use them again in a heartbeat. I even spoke with the mechanic working on my car and he was super nice and helpful in explaining some things to me. RICHMOND FORD IS SOLID GOLD In my book because of Jeanna Gordon the service writer ... I can’t believe I’m saying this AFTER getting my car fixed at a dealership .... THANK YOU FOR YOUR TOP SHELF SERVICE AND ATTENTION TO DETAIL AND COMMUNICATION. More

Trust Richmond residents know Richmond Ford is a service oriented dealership. From sales to service they strive to ensure your goals are met and exceeded. T Richmond residents know Richmond Ford is a service oriented dealership. From sales to service they strive to ensure your goals are met and exceeded. The sales staff has a no pressure approach. They answer your questions and make suggestions based on your needs. Nothing is too much when it comes to the customer. My dad bought his first car from Richmond Ford in 1962. I have purchased 2 cars and a truck from Richmond Ford. This dealership has earned the trust of my family and I am sure others. There is a reason they have been in business so long. Trust. More

Great Experience The process was handled very professionally and in a timely fashion. Not only did Jazz answer all of our questions but provided us information, insigh The process was handled very professionally and in a timely fashion. Not only did Jazz answer all of our questions but provided us information, insight and suggestions that made our vehicle selection a very pleasant experience. We will recommend Jazz to family and friends looking for a new or used cars. More