Richmond Ford Lincoln

New F150 and Lincoln Nautilus Kevin was super! We bought two cars and it was very easy. Kevin and Dino were transparent throughout the whole process. Awesome service! We will be Kevin was super! We bought two cars and it was very easy. Kevin and Dino were transparent throughout the whole process. Awesome service! We will be back for our next vehicle! More

Best car buying experience ever!! This is the first car buying experience I actually enjoyed. The guys there unbelievably great!! Chase Meredith was my salesman, very knowledgeable, pe This is the first car buying experience I actually enjoyed. The guys there unbelievably great!! Chase Meredith was my salesman, very knowledgeable, personable , all around great guy. Dino, Bam Bam, and James were A#1 as well. Even Jaz helped load an app onto my phone, just because he’s a good guy. Thanks everyone, we love our new car!! More

New Explorer I bought my new Ford Explorer from Kevin. He made me feel comfortable and secure during the purchase. I felt like the Richmond Ford Lincoln dealershi I bought my new Ford Explorer from Kevin. He made me feel comfortable and secure during the purchase. I felt like the Richmond Ford Lincoln dealership took care of me from the start to finish. I won’t be buying a future car from anywhere else. More

Excellent Experience I had to bring my F-150 back in due to a little issue with the truck bed cover after it was installed at this location. CJ and Justin Hinds went above I had to bring my F-150 back in due to a little issue with the truck bed cover after it was installed at this location. CJ and Justin Hinds went above and beyond once again to make sure it was fixed quickly! I was in and out in 15 minutes. I couldn’t ask for better people to bring my truck to! Justin and CJ thank you and I’ll definitely be back. Two of the best people that work at this location by far! More

Pleasant experience Our salesman,Jazz, was so pleasant and helpful. He was knowledgeable and worked to get us a good deal. Justin, product specialist, worked with us to o Our salesman,Jazz, was so pleasant and helpful. He was knowledgeable and worked to get us a good deal. Justin, product specialist, worked with us to obtain the extras we wanted at an agreeable price. We thank everyone at Richmond Ford for making our car buying experience easy!! More

First time buyer from this dealership Over the years my husband and I have bought several vehicle. I must say this dealership was to great!! Fantastic people!! We had a bad experience a Over the years my husband and I have bought several vehicle. I must say this dealership was to great!! Fantastic people!! We had a bad experience at Hall Ford, Jefferson Avenue, Newport News, VA. We were looking for a dealership that was caring for their customers. Richmond Ford is definitely the one!! More

New Car Purchase Jaz was very helpful, he helped me through everything. He was very polite and made the car buying experience fun and less stressful. I want to thank Jaz was very helpful, he helped me through everything. He was very polite and made the car buying experience fun and less stressful. I want to thank him for convincing me to buy my dream car! Everyone at the dealership was pleasant and helpful. More

Very patient and courteous. We recently bought a new Ranger from Richmond Ford. We understood from day one that the process would be long because the Ranger was back in producti We recently bought a new Ranger from Richmond Ford. We understood from day one that the process would be long because the Ranger was back in production after not being produced for a few years. That was acceptable. The process ended up having many difficulties and taking much longer than anticipated because of Ford Motor Company's policies. There was an added difficulty because of a mistake by Richmond Ford. During the entire process, however, the Richmond Ford employees with whom we were in constant contact, (DINO FAUPEL, MIKE SERPICO, AND MARCO VERDONE) were patient, courteous, and sympathetic to the difficulties. Those three did everything we all could think of to fix the problems. They persevered, even in the face of our criticisms of Ford Motor Company and Richmond Ford. They remained patient, courteous, and focused on obtaining the Ranger for us. We think those three should win the prize for patience and courtesy for 2019! We want to especially recognize MARCO VERDONE for his patience and courtesy. He entered the process near the end of the journey. He treated us incredibly patiently and with much courtesy; even though we did not exhibit the best attitude at that point. Thank you, MARCO. And, we do not want to be remiss in mentioning JAMES JOHNSON, finance representative. Gosh, he was pleasant and helpful; and quite thorough in explaining all the forms. He answered our questions efficiently and thoroughly. We now have the Ranger and are quite happy with it. So, thank you Richmond Ford, Dino, Mike, and Marco for persevering with us and for working with us to get us the Ranger. We will definitely be back! More

My new GT Pulled on the lot Jazz came right out and helped us. He was great from start to finish. He was very busy with us and another customer but we never fel Pulled on the lot Jazz came right out and helped us. He was great from start to finish. He was very busy with us and another customer but we never felt neglected or left alone for long. He was a great salesman and I would definitely buy from him again! Thanks again Jazz! More

Loved our Salesman Salesman was fantastic! The dealership was a little slow at completing the whole process., and a little stubborn with price negotiations. Would defini Salesman was fantastic! The dealership was a little slow at completing the whole process., and a little stubborn with price negotiations. Would definitely recommend Jazz to see if you are looking for an awesome salesman. More