Richmond Ford Lincoln

We were looking for a new Ford F150 pickup truck and did a lot of homework before shopping. We knew what we wanted and what a fair price was. We had been to two other dealers in the Richmond area before v a lot of homework before shopping. We knew what we wanted and what a fair price was. We had been to two other dealers in the Richmond area before visiting Richmond Ford Lincoln. Gary Dunn was fantastic. He is really straightforward with no nonsense. We were in and out of the showroom with a new truck in no time and got a very good price on the new truck and fair value for the trade in. We were also delighted with many of the "extras" included in the deal (free oil changes, roadside service, etc). In over 40 years of shopping for vehicles we have never been more satisfied with any dealership. More

I went into the dealership just to look at the used cars as a result of an ad that the dealer ran. I was approach was good as a result I purchased a car. I was so impressed with the service that I passed as a result of an ad that the dealer ran. I was approach was good as a result I purchased a car. I was so impressed with the service that I passed out the salesmen's business cards to my friends. More

This was the first time I bought a vehicle from Richmond Ford Lincoln. I was looking for a white Hybrid Fusion and Gary found the car I wanted with all of the extras. Everyone that I dealt with at the deale Ford Lincoln. I was looking for a white Hybrid Fusion and Gary found the car I wanted with all of the extras. Everyone that I dealt with at the dealership was very nice and down to earth. Gary and Yvette worked up a great deal for me including a great price for my trade-in. I would definitely buy another car from Gary. More

Was told by salesman and guest services that there was 6 months free serious radio, but after the deal was made and got home couldn't get serious radio and contacted salesman, went through menouvers and sti months free serious radio, but after the deal was made and got home couldn't get serious radio and contacted salesman, went through menouvers and still couldn't get serious radio, then was told maybe the car doesn't come with serious radio, two days later salesman called and said you have to buy something to put on the car to get serious radio, which wasn't what we were told when we got the car. They said 6 months free serious radio, not that we had to buy anything. More

We have dealt with Richmond Ford for many years and have always been pleased with the service department and the courteous treatment they have given us. This shopping trip was no exception. Gary, our sale always been pleased with the service department and the courteous treatment they have given us. This shopping trip was no exception. Gary, our salesman, is the most patient person I have ever met. He showed us several different vehicles and let us drive 6 of them. He questioned us concerning the use of the vehicle and gave us his opinion of which would be a better fit for us. He did NOT play the salesman/customer game with us and was able to get us a good price on the car we wanted and an excellent trade-in on our old vehicle. We would definately buy from him again. Yvette, the manager of Richmond Ford Lincoln Mercury, was a big factor in helping us make up our mind on which car to purchase. With Ford, there are so many great vehicles that it is difficult to decide which to get. Comfort, economy, technology... we got it all in a Fusion Hybrid. More

Highly recommend. Downhome folks....will go back. Happy with service, sales, products, and finance. After sales service is top notch. Very responsive to concerns and questions. with service, sales, products, and finance. After sales service is top notch. Very responsive to concerns and questions. More

My husband and I came to Richmond Ford on 10/29 interested in purchasing a new Ford Edge. We had visited another Ford dealer in the area the previous weekend and did not have a very good experienc interested in purchasing a new Ford Edge. We had visited another Ford dealer in the area the previous weekend and did not have a very good experience. We thought we would give Richmond Ford a try. We were delighted when we walked into the dealership showroom and Gary Dunn was there. He had sold us a Ford Mustang a couple of years ago while working at another Ford Dealer and were were please to see him at Richmond Ford. Gary was busy with another client at the moment so he introduced us to Raz to help us determine if they had a vehicle on the lot that met our wish list and to help us with the test drive and initiate the deal. Raz was very helpful and found the exact vehicle we wanted with the options we wanted. Gary remained involved throughout and checked on us several times during the deal. Both gentlemen were very helpful and I felt they really cared about our best interest. Larry (the Sales Manager) was very patient with us and very professional as we worked to come to agreement on a prioe for the vehicle. Derrick helped us to secure financing at an % rate we feel really good about and was very pleasant helping us with the paperwork. Stephanie provided us with an overview of what it means to be a Richmond Ford customer and our value to them as a customer. All in all the experience was one of the best we have had to purchase a new vehicle. Everyone was very friendly and eager to help us to be a satisfied customer. We feel good about the deal to purchase our new Edge and we really love the vehicle so far! We will definitely tell our friends and family about our great experience. More

Gary Dunn was the salesman who put together a deal on a beautiful 2011 HHN Chevy for my mom. We went there just to check out some cars and Gary was in the lot and greeted us with a friendly hello and esco beautiful 2011 HHN Chevy for my mom. We went there just to check out some cars and Gary was in the lot and greeted us with a friendly hello and escorted us into the service desk where we were then told that we would work with Gary on the particular vehicle. Gary was very knowledgable and made my mom feel very comfortable. My mom is a tough cookie and Gary just had her all smiles. He took us out for a test drive and was able to talk to my mom about her life and the need for the car. My dad is a parapelegic and Gary shared his story with us about his brother and made us really feel that car or no car deal, he was empathetic to our cause and the need for the type of vehicle we were test driving. Gary also stressed the importance of family and God and this solidified the deal. The entire deal took less than 4 hours and we drove off with the vehicle. Gary's courteousness, patience, knowledge and most importantly his personality of being a real person took that used car salesman feeling out of the deal and we felt like we were dealing with a friend. Thank you Gary and thank you Richmond Ford...it is and will be important to me and my family moving forward...george gandy, son of Lessie O Gandy, proud owner of a 2011 HHN Chevy! More

thank to Bill. i will never go to my old dealer because off him, they have new customer for life.i never seen this easy paper work,friendly face at the comercial deparment again good price,fast joband frie off him, they have new customer for life.i never seen this easy paper work,friendly face at the comercial deparment again good price,fast joband friendly face BILL HARMON More

Hello, I gave the rating I did because, When I moved Hello, I gave the rating I did because, When I moved to Richmond Va I tried other dealers for warranty work and service, I recieved bad service.O Hello, I gave the rating I did because, When I moved to Richmond Va I tried other dealers for warranty work and service, I recieved bad service.One sample is like when a other dealer ship changed my fuel filters, They had fuel all over my frame and it was still dripping off the frame when they gave me my truck back.The other dealer either forgot to order parts or the service took longer then they said it would. I was told about Richmond Ford so I tried them out. Great service, Plus they give me the down home feeling like I had back home. They treat you like family. They may be in the city, but they have that small town feeling that I was raised with. Plus they did not mind me asking about things about my truck. They gave me answers. Jens More