Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Richmond Ford Lincoln
Richmond, VA
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,262 reviews
October 21, 2019
Great experience I had a great experience with Richmond Ford Lincoln dealership and with my salesman Kevin Chillin. Kevin went the certified extra mile after the sale. I had a great experience with Richmond Ford Lincoln dealership and with my salesman Kevin Chillin. Kevin went the certified extra mile after the sale. Friendly folks. More
by Mike
Employees Worked With
Christy Nichols, Kevin Chillin
October 19, 2019
Awful deceptive and very disappointing I had my wife carry my 2008 Lincoln MKX in to Richmond Ford for an oil change and to determine if my air bags were on the recall list. My wife was to I had my wife carry my 2008 Lincoln MKX in to Richmond Ford for an oil change and to determine if my air bags were on the recall list. My wife was told the air bags would need to be evacuated but did nothing to perform this evaluation. In the course of performing the oil change the service technician did what Richmond Ford described as a courtesy inspection and determined that the power steering fluid needed to be drained and refilled. This great information was to cost me upward of 180 dollars . I would later pay 104 dollars at a nationally recognized car service provider whom I have been doing business with for years. But this is not what was disappointing. After getting the oil change and "courtesy inspection "my wife drives a block away and felt a very odd shake in the vehicle. She took the car back and was told there was an issue with a motor mount. An immediate claim was filed with our warranty company to make repairs. The day before the service was to be performed, my wife called to learn there was no paperwork on the impending service and no one knew what was going on. Frustrated my wife took the car to Firestone Complete Car Care. A full inspection of the car by Firestone revealed the car has newly installed motor mounts. It is painfully obvious Richmond Ford had created an issue to make a non needed repair or to claim to have made a repair in an effort to charge my warranty provider. Let me be clear; I am a loyal Ford owner. I have even purchased a vehicle from this location in the past. This is not a reflection on the Ford brand but on this dealership's service department and its service manager. More
by Loyal Ford Owner
Employees Worked With
Dennis Beachy
October 08, 2019
Richmond Ford is the best!! When we pulled into the lot Kevin Chilin came out to greet us. We talked about what kind of truck we were looking for and he went and got it. After a When we pulled into the lot Kevin Chilin came out to greet us. We talked about what kind of truck we were looking for and he went and got it. After a short test drive I knew it was the one. Kevin made the buying process very easy. Bam Bam talked to us about different upgrades. We got the spray in bedliner, undercoating and ceramic paint coating. It all looks great. Dino Faupel did a great job on getting us the financing we needed. James Johnson did a great job at with the warranty and service packages and putting it all together. Great team effort. Thanks!! More
by Bill
Employees Worked With
James Johnson, Dino Faupel, Kevin Chillin, Justin Turner
September 27, 2019
Outstanding service best price in town Johnny was outstanding in finding my perfect car and providing service over and beyond in making sure all my needs were met during the purchase proces Johnny was outstanding in finding my perfect car and providing service over and beyond in making sure all my needs were met during the purchase process, follow up, and my continued education concerning the benefits found in my new car. I can’t recommend Richmond Ford snd Johnny highly enough! More
by Lee sowder
Employees Worked With
Dino Faupel, Jonathan Reed
September 22, 2019
Satisfied New Lincoln Owner! We had previous conversations with Jas about potentially purchasing a Lincoln. He had actually been willing to accommodate our busy schedules by comin We had previous conversations with Jas about potentially purchasing a Lincoln. He had actually been willing to accommodate our busy schedules by coming into work on a Sunday which was his regularly scheduled day-off. When arriving at the dealership, he had already set-up two vehicles for us to look at and test drive. His knowledge of the vehicles was unquestioned. He worked diligently to help us find the best vehicle for our family needs. As we asked our questions, he thoroughly answered each one with care. You could tell he WAS NOT all about the sale, rather more about what will work for us. After test driving the Lincoln Navigator, he searched his database to find one that was nearby since they did not have the exact model on the lot. Jas worked to make sure he found the EXACT match. He had the paperwork pre-started before we arrived so we would know exactly what type of price point we needed to consider. If you are going to Richmond Ford Lincoln to purchase a Lincoln, make sure you see Jas!! After finding our new Lincoln, we met with Christy who provided all our financial options. She was extremely friendly and very willing to explain all of the additional options we had to make our purchase complete, She helped make great suggestions that we will benefit from in the future. Upon the arrival of the vehicle, we went in to check-out the new SUV. Justin was in charge of a few services needed to prolong the value of the vehicle, Justin went out of his way to seek me out to explain how the process would work, thriving to make it happen within our time frame. Our experience at Richmond Ford Lincoln was top notch. We thank all that were involved in the process. More
by Byers
Employees Worked With
Jason Alfieri, Jasmeet Singh, Christy Nichols
September 20, 2019
Bam Bam and the other guys were great . Jazz . . . should get 4.5 points. Simple thing: do as you say, say as you do. Or . . . let your yes be yes and your no be no. Jaz kept promising thi . Jazz . . . should get 4.5 points. Simple thing: do as you say, say as you do. Or . . . let your yes be yes and your no be no. Jaz kept promising things I wasn't sure he could follow through on. Jaz, err on the side of under-promise. At least with me. More
by transitwebb
Employees Worked With
Jasmeet Singh, Christy Nichols
September 12, 2019
First Class Sales Team Jazz and CJ were friendly, helpful and respectful to my father and me as we bought a 2020 Ford Explorer. I highly recommend Richmond Ford lincoln and Jazz and CJ were friendly, helpful and respectful to my father and me as we bought a 2020 Ford Explorer. I highly recommend Richmond Ford lincoln and these salesmen in particular. More
by JNFord
Employees Worked With
James Johnson, Jasmeet Singh, CJ Worthington
September 01, 2019
Great experience This dealership understands what customer service is all about and Chris Paulk was a pleasure to work with. I dread buying cars and dealing with pushy This dealership understands what customer service is all about and Chris Paulk was a pleasure to work with. I dread buying cars and dealing with pushy sales people, but Chris was the complete opposite of a traditional car salesman. If you’re looking for a new or used Ford or Lincoln, I highly recommend Chris and Richmond Ford. More
by sarah-mkc
Employees Worked With
Evelyn Anderson, Chris Paulk, Christy Nichols
August 27, 2019
Ford Escape purchase Kevin Chilin was extremely helpful and made the process go smooth. He was very patient! Highly recommend him if you need help selecting a new car! Kevin Chilin was extremely helpful and made the process go smooth. He was very patient! Highly recommend him if you need help selecting a new car! More
by Kmbrizen810
Employees Worked With
Kevin Chillin
