Richmond Ford Lincoln

I started my car buying process over the weekend and spent hours at another dealership. I was frustrated, upset and made an abrupt decision to try Richmond Ford late on Sunday. I met with Jack who made spent hours at another dealership. I was frustrated, upset and made an abrupt decision to try Richmond Ford late on Sunday. I met with Jack who made the entire experience fun and as stress free as making a purchase can be. I was blown away by his service, his fantastic personality and his ability to help me find the perfect car. They took in a trade I thought I could never get rid of and put me in a new 2013 Ford Focus that I absolutely LOVE! I will definitely return to this dealership, and most definitely to Jack for any new purchases or for friends and family. I loved my time with Richmond Ford and after 3 days of back and forth, I am actually looking forward to the new owner seminar to meet the rest of the staff. Long story short, I was blown away by Jack, his professionalism and had just a wonderful time spending my weekend with him. This was the best car buying experience I have ever had purely because of Jack, Austin and the rest of the team at Richmond Ford. More

We are repeat customers of Richmond Ford. The staff at this dealer are professional, friendly, and give excellent customer service. We purchased a car from Gary Dunn, who is an excellent sales person. C this dealer are professional, friendly, and give excellent customer service. We purchased a car from Gary Dunn, who is an excellent sales person. Chris Southworth was our finance manager, and Mickey Moseley helped us locate the car we wanted to buy as well as helped to facilitate our trade. Once again, we were very pleased with Richmond Ford and everyone we encountered at this dealer. More

Jack was so helpful as he is very knowledgeable and a truly nice guy. He made the process simple from start to finish. I met a number of employees and they were all professional and courteous. I visited truly nice guy. He made the process simple from start to finish. I met a number of employees and they were all professional and courteous. I visited another dealership earlier but I am glad that I decided to stop at Richmond Ford. I look forward to future dealings. More

A great salesman to work with! He made sure I chose what I wanted @ the affordable price! I couldn't have met a better salesman than he is! 10/10!!!! I wanted @ the affordable price! I couldn't have met a better salesman than he is! 10/10!!!! More

We visited several dealers in Virginia with a 2003 Lincoln town car for a trade in on a new car. The car was in mint condition with 74000 miles. Before we came to Richmond Ford our highest offer was Lincoln town car for a trade in on a new car. The car was in mint condition with 74000 miles. Before we came to Richmond Ford our highest offer was 5000 dollars. With Richmond Ford we received 6250.00 dollars. We purchased a new Lincoln MKZ 4 DR sedan. It has all the safty features we desire and the quietest ride of all the new cars we test drove, including cadillac, The car drives like a dream and rides almost as comfortable as our previous Lincoln town car. The Employees are the most friendly and helpful that I have encountered in my 82 years. More

I searched the dealer inventory and after finding the truck I liked I immediately looked for the list of sales representative and read the reviews to decide which sales specialist to call. I was very sat truck I liked I immediately looked for the list of sales representative and read the reviews to decide which sales specialist to call. I was very satisfied and will highly recommend both Gary Dunn and Richmond Ford to my friends, Family and acquaintances. I was given a good price for my trade as well as a good purchase price for the truck I bought. Thank you Richmond Ford and Gary Dunn. More

Gary Dunn was very helpful especially since I was a first time buyer. I have shopped around before but I have never meet a car salesman that is so down to earth and friendly as Gary. I can honestly say if it time buyer. I have shopped around before but I have never meet a car salesman that is so down to earth and friendly as Gary. I can honestly say if it wasn't for Gary I'm not sure if I would have used Richmond Ford. Seeing all the great reviews everyone has written lets me know I'm not the only one who feels this way. Thanks again for all your help! More

As soon as we stopped on the lot, Gary Dunn was right there and very helpful in finding a car that we would be happy with. He was very knowledgeable and friendly. The rest of the employees that we were there and very helpful in finding a car that we would be happy with. He was very knowledgeable and friendly. The rest of the employees that we were involved with were also helpful and polite. No bad attitudes there like you find at other dealerships. More

As soon as I stepped on the property I received the best customer service. Richmond Ford Lincoln exceeded all of my expectations. I am thoroughly pleased with the overall experience and my new car. customer service. Richmond Ford Lincoln exceeded all of my expectations. I am thoroughly pleased with the overall experience and my new car. More

Richmond Ford Collision Center couldn't have been better to work with. I had a fender-bender 100 miles into a two-week trip to Florida. I called the Collision Center as I was headed back to Richmond, better to work with. I had a fender-bender 100 miles into a two-week trip to Florida. I called the Collision Center as I was headed back to Richmond, and when I got there, the paperwork was already filled out (between them and my insurance company,) and they called the car rental agency to come get me, and I was back on my way. Got back into town two weeks later; my car was ready, and it looked like new. At the counter, I discovered I had left my wallet at home (I owed them the deductible amount which my insurance hadn't covered,) and Chris Jones, my service rep, volunteered to drive me down to my house to pick it up. Way beyond the call of duty, and greatly appreciated. More