Richmond Ford Lincoln

My experience with Dmitry at Richmond Ford was most positive. I had a specific F150 truck that I wanted and Dmitry made it happen. Other dealers were more interested in selling me a truck that positive. I had a specific F150 truck that I wanted and Dmitry made it happen. Other dealers were more interested in selling me a truck that they had in stock and made no attempt with ordering the truck that I wanted. Dmitry informed me about the most resent Ford Motor Company incentives which proved to be most helpful. I recommend Richmond Ford to those who want a pleasant experience in buying automobile. More

They were well organized and efficient. Dimitry was knowledgeable and polite. I have given them my highest rating because of the professionalism of the entire team. knowledgeable and polite. I have given them my highest rating because of the professionalism of the entire team. More

The sales team accommodated all my request. Dmitry was professional and ensured I was satisfied with my purchase. I am very satisfied with my new vehicle and the service that I received. professional and ensured I was satisfied with my purchase. I am very satisfied with my new vehicle and the service that I received. More

Finding the right car was tough and took a few weeks, but I was never treated as if I wasn't serious about buying. I was showed several vehicles over the time frame and was helped with pricing till I got a p I was never treated as if I wasn't serious about buying. I was showed several vehicles over the time frame and was helped with pricing till I got a price I could afford. Very happy with my new Mustang. More

Dmitry was very courteous, helpful, and was willing to spend an enormous amount of time to help me and explain all the features of the cars I was looking at. Everyone at the dealership was friendly and spend an enormous amount of time to help me and explain all the features of the cars I was looking at. Everyone at the dealership was friendly and eager to help both Dmitry with any questions that came up. Every time I'm in Richmond Ford, Dmitry goes out of his way to say hello and make sure everything is okay with the car that he sold me. The service department is very timely and not willing to return my car until everything is fixed perfectly. More

I had intended on going to Mechanicsville VA to look at Ford Escapes. I dreaded the drive and thought I should try my local dealership. Gary approached me in a manner where I did not feel pressured to buy Ford Escapes. I dreaded the drive and thought I should try my local dealership. Gary approached me in a manner where I did not feel pressured to buy new or even buy at all. He let me decide what I wanted without pressure. It was clear he wanted to help but only if I wanted to buy and I did. The car purchasing process is not quick but with the kind people at the dealership it was rather pleasant. I may stop by again just to say thank you. More

Richmond Ford was a great customer experience. Dmitry and the rest of the staff were patient, friendly, and knowledgable. It was refreshing after having the very opposite experience at another Ford dealershi the rest of the staff were patient, friendly, and knowledgable. It was refreshing after having the very opposite experience at another Ford dealership. More

Gary was very responsive to our requests for the options we desired for our new car. He arranged for a test drive with the correct car from the lot. When we discussed pricing, he was very helpful in helpin we desired for our new car. He arranged for a test drive with the correct car from the lot. When we discussed pricing, he was very helpful in helping us arrive at an acceptable price. He returned phone calls quickly with responses and delivered the car in great condition with lots of explations of options on the car. I think we will enjoy our Lincoln MKX SUV. More

Gary Dunn was exceptional! I was very pleased with his knowledge and made us very comfortable with the whole purchase. We unfortunately had an issue with the truck that was purchased and Gary and Mickey w knowledge and made us very comfortable with the whole purchase. We unfortunately had an issue with the truck that was purchased and Gary and Mickey were very helpful in the return process and meeting our expectations of quality service. The only reason I would rate this experience under a 5 was the vehicle itself that had to be returned, and the financing was very rushed. It was late at night and we had been there several hours, however customers would like to know exactly what theyre signing and their financing options a little more in detail and this just seemed to be very rushed so that everyone could get out the door.Instead, it shouldve been pushed off til the following day to come back and do the paperwork. Overall, great experience and I would definitely recommend this dealership, solely based on the sales service I received. More

Gary is the best sales person I've come across while car shopping. He's very patient and did tons of research finding the exact car we wanted. Very pleased and everyone needs to use Gary when looking fo car shopping. He's very patient and did tons of research finding the exact car we wanted. Very pleased and everyone needs to use Gary when looking for a vehicle. More