Richmond Ford Lincoln

This is my second purchase at Richmond Ford and I was extremely pleased during the first experience and was not disappointed this time either. My wife typically does not like the car buying experience b extremely pleased during the first experience and was not disappointed this time either. My wife typically does not like the car buying experience but said this was, by far, her most enjoyable purchase. Jack is a great salesman and you get the side benefit of a man who is very well educated and willing to share his insights on the world. We purchased a 2014 Ford Focus for our son and we are quite satisfied with the price we paid compared to other dealers we looked at. Normally I dislike talking to the finance guy because they can be pushy sometimes. Chris Southworth was amazingly efficient and got us out the door quickly. No high pressure to add the extended warranty as can sometimes be the case. I'd like to wrap up by simply saying, "Thank you to Richmond Ford". Whatever they are doing there works. It's an entire culture of genuinely friendly staff who make the entire purchase experience work. Even Isaiah who assisted with putting the license plates on the vehicle was very nice and seemed very happy for us. More

Friendly environment, caring,and great deals. Sold me an awesome care for a really great deal. I would definitely recommend anyone to their next car from this dealership. awesome care for a really great deal. I would definitely recommend anyone to their next car from this dealership. More

J.T was an awesome sales rep. Him and Chris both helped me get an awesome interest rate on finacing the car I really wanted. If there's anyone you would want to make things happen it would be these two. me get an awesome interest rate on finacing the car I really wanted. If there's anyone you would want to make things happen it would be these two. More

I did a lot of research before stepping foot in a dealership and I was pleasantly surprised with the friendliness and overall experience with Richmond Ford Lincoln. I will definitely being sharing m dealership and I was pleasantly surprised with the friendliness and overall experience with Richmond Ford Lincoln. I will definitely being sharing my opinion with others. Thank You so much. More

The car buying experience is never fun but the team at Richmond Ford made it easy and painless. Brittney was a great sales person - she knew the product and was not over bearing. I also enjoyed her talkin Richmond Ford made it easy and painless. Brittney was a great sales person - she knew the product and was not over bearing. I also enjoyed her talking about working for the company as a family and not an employer. As an employer myself it's important to me how companies treat their workers. More

The whole process from start to finish was awesome on 12/22/13.This was an amazing experience. Britney Dilion was my saleswomen and she was awesome. I felt very comfortable with her from the get go and s 12/22/13.This was an amazing experience. Britney Dilion was my saleswomen and she was awesome. I felt very comfortable with her from the get go and she made all the difference in the world. I was toggling and debating on whether to purchase a Jeep Wrangler( my dream jeep) or a car based on gas mileage as I commute back and forth from Raleigh, NC to Richmond. I was just out looking around this particular day and stopped in because I saw a cool jeep on the used car side... after seeing the jeep my friend encouraged me to look on the new side at the cars. I had looked at the Ford Focus in Durham, NC but again wanted a jeep at the time. Britney came out and introduced herself and asked me what I was looking for. She was patient, and knowledgeable, and listened as I talked and shared my concerns for a car vs. a jeep. I camp, I have a dog, I travel. She showed me all types big and small an I decided to go with car. I am very happy with my choice and know for all my driving what I chose was the best for me. I love the car, and the way it handles and she has called me to check on me several times since the purchase. Britney Dillon knows her information, and if she does not have the answer she will get it for you. This day was all about me and she let me drive till my heart was content. I have purchased a Honda, a Chevy and this by far was the best purchase experience ever. I was in no rush to get rid of my last car. It was 14 years old, 1999 with 218,000 miles on it and I was okay keeping it even longer. I felt that day like I was lead in the right direction, and was not pushed to do so. There was no intimidation like you feel at other dealerships and I have been looking for approximately 6 months. Just not ready to let go until this day. Thank you BRITNEY DILLON and Richmond Ford for a great little low and lime "green skittle" AKA FORD FIESTA. I love it. I now see a zillion of the same color but that just goes to show other people have great taste like I do. :>) More