Richmond BMW

Excellent purchase experience. Steve was very helpful in answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Fra answering my questions, and was upfront concerning all aspects of the transaction. I would highly recommend this dealership and Steve to anyone. Frank in the finance office was also very friendly and helpful and did not try to push unwanted extras at all. More

I had great experience purchasing a used Volkswagen Jetta Diesel from Richmond BMW. Steve Lerner and Frank Sorenson are highly experienced professionals. My purchase experience was efficient and professional Diesel from Richmond BMW. Steve Lerner and Frank Sorenson are highly experienced professionals. My purchase experience was efficient and professional. I highly recommend these individuals and dealership. More

We purchased a new BMW from Steve Lerner and had a wonderful experience. He made sure we understood everything about the vehicle from its operation to its performance capabilities. He has had contin wonderful experience. He made sure we understood everything about the vehicle from its operation to its performance capabilities. He has had continued contact with us to be sure we are happy and to make sure we have had no questions or concerns. Steve makes sure if you call him that he gets back to you. Steve provided us with one of our most enjoyable car buying experiences. When we start looking for our next vehicle, Steve will be our first contact. Erin and Bill Dudley More

Steve was very welcoming and knowledgeable from the beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functio beginning of our car search. He was also open to discussion on pricing, which was a big plus for us. He also made sure I understood the car functions before leaving the dealership. I would highly recommend Steve as a contact for friends interested in purchasing a car. More

There are many good reasons for Crown Motors to be the top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind top rated Mini dealer in all of Virginia - and every reason starts with the quality and professionalism of Crown's employees. I began through a blind e-contact which Paul Baldwin responded to promptly. When we met, he listened and then diligently searched dealers and elsewhere for the exact Mini I was seeking and at a fair price. From the port to the dealer, Paul kept me updated though emails on the ETA and even processed insurance paperwork - I had a call from my insurance carrier saying I could print out my new proof of insurance cards even before I knew the VIN! Frank Sorensen made sure all the i's were dotted and t's crossed on the paperwork with efficiency. Paul's tour of the car's features allowed us to drive away confident with the basics and ready to enjoy the experience. Thanks to all. More

Ms Heyne is an excellent sales person. She is very Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very pr Ms Heyne is an excellent sales person. She is very knowldgeable and presented the details - technical and administrative - of the Mini in a very professional and thorough manner. She is an articulate communicator, a good listener, quick to respond to customer questions and has a wonderful sense of humor. My wife, Jean, and I are most appreciative for the pleasant and efficient way she performed her job. We believe she is a terrific asset your staff. Warren and Jean Billings and daughter Lisa McGrath. More

We bought a 2011 535i from Steve today and had a very positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few positive experience. He was very professional, informative, and genuine. He explained the details of the car we were interested in as well as a few others and was very knowledgeable. At no time did we feel pressured or uncomfortable and he was very considerate of our time schedule. Once we decided to purchase the car, Dimitri and Frank were just as friendly and helpful. We highly recommend Steve and the team at Richmond BMW. More

Salesmen were not high pressure; took quite a bit of time to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing o to explain everything to me even while knowing I was not ready to buy a car this day. All aspects of vehicle fully explained, along with financing options. Offered to let me have the car overnight if I so desired; looking forward to going back and dealing with them when I am ready to buy. More

encouraging experience. willing to negotiate vehicle price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to b price. this is my sixth bmw purchase. i have never bought any of my bmws from my local bmw dealer. i drove from lancaster, pa. to richmond, va. to buy my 2010 bmwx5 awd 35d and i'm happy i did. would recommend bmw of richmond anytime. More

We have purchased many cars over the years, including several luxury cars, but this was by far the best buying experience. Steve is very knowledgeable and patient. We visited and spent several hours on several luxury cars, but this was by far the best buying experience. Steve is very knowledgeable and patient. We visited and spent several hours one day looking at cars, but didn't purchase anything. Steve continued to look out for what we wanted and when a car matching our wishes arrived at the dealership he called us immediately. We visited the dealership again, test drove it and purchased it. Aside from all the time Steve spent helping us to find the right car on our first visit, the many test drives and his patience with all our questions, Steve spent more than an hour explaining all the car's features to us; which was terrific. Also impressive was how everyone at the dealership help each other out. Everyone we met, Steve, Tim, Dimitri, Peter and Adam were friendly and very helpful. Thanks for a great experience, Manuel and Grace More