Richmond BMW

To Richmond BMW Hello, On March 18th, I went car To Richmond BMW Hello, On March 18th, I went car shopping and came to Richmond BMW to look for a used vehicle. I was met by Steve Lerner who pro To Richmond BMW Hello, On March 18th, I went car shopping and came to Richmond BMW to look for a used vehicle. I was met by Steve Lerner who proceeded to take me through one of the most pleasant and informative car buying experiences I can remember. It’s all too common to run into obnoxious car salesmen who only want to get your signature and their commission as fast as possible. Steve Lerner proved to be a wonderful exception to that cliche, and he has ensured that I will be coming back to your dealership for years to come. Thank you very much. Regards, Ron Bucks More

1st time I had bought a car at a dealership and it was easy and pleasant. I found a used 2005 BMW 325i on the internet, went in, and it was in the showroom. A manager? pulled a sales person out of a mee easy and pleasant. I found a used 2005 BMW 325i on the internet, went in, and it was in the showroom. A manager? pulled a sales person out of a meeting, Remington Rand, so I didn't have to wait, and he was friendly, professional, and very knowledgeable. He gave me a test drive, showed me the engine, the inside, driving with the sports or manual drive, where the controls were, and went on different types of roads so I could see how the car performed, from curves to turns to interstate. Insurance, registration transfer, financing, title transfer, maintenance plan options, (coffee), etc. was all done by the dealership, Frank Sorensen, excellent service, with documents in general well-organized and information up front from interest rate, to car faxes to appraisal to trade-in value. The car I was purchasing was detailed, Remington transfered the tags from my previous car, got my old EZPass off the windshield, (no small feat), helped me transfer items, and Frank had another young gentleman follow me home, (well over an hour there and back), so that I would not have to make another trip with the title, etc. They were proud of their cars and what they do. Overall, incredible service, a great experience, and a really nice car. More

Oh, what a feeling! Sorry, Toyota but that phrase now belongs here. I got the car that I love from a sales rep who treated me like family and a finance manager who treated me with respect. I did more tha belongs here. I got the car that I love from a sales rep who treated me like family and a finance manager who treated me with respect. I did more than buy a car, I joined a club of proud owners. More

Buying a car has never been so much fun! Thanks to Paul Baldwin I got exactly the Mini I wanted at the price I wanted to pay (actually, slightly less). He really went the extra mile to find what I wanted Baldwin I got exactly the Mini I wanted at the price I wanted to pay (actually, slightly less). He really went the extra mile to find what I wanted ~ no pressure to buy something else. He kept me updated on the status of the car (it's in port, it's snowed in, it's on the way...)and handled every detail including insurance and registration. He walked me through the operation of the car (keyless entry! windows that don't crank! sideview mirror I can adjust from the driver's seat! openometer! vented glove box! What will they think of next?) and offered to answer any other questions I might have, anytime. Frank Sorensen handled all the financial details without a hitch and gave me a couple of good restaurant recommendations as well! Everyone was friendly, including the receptionist we got to take a picture! Great experience, And I do love my Mini! More

Several years ago I had a very unpleasant experience with a dealership and have avoided them like the plague ever since. I originally came into Crown just to do research on a used MINI and was immediately pu a dealership and have avoided them like the plague ever since. I originally came into Crown just to do research on a used MINI and was immediately put at ease by the helpfulness and low-key attitude of the staff. Steve Lerner and Young Choe answered all my questions, explained their financing options, made me an excellent offer and even helped me dispose of a terminally-ill older car. Dmitriy Shapovalov had me in stitches as he walked me through the financing process. They all took the time to get to know me and explore my needs before I drove off with the MINI of my choice. Disposal of the old car and DMV paperwork was all taken care of with no work on my part and I was out of there in a relatively short period of time. I am extremely pleased with my purchase and the experience I had at Crown and will be recommending them whole-heartedly. Thank you! More

So I go in to get the oil change and state inspection warranty ran out in Dec 09. But the car was at dealer in Nov. 09 and they check the car and said everything looks good. Now today while getting the o warranty ran out in Dec 09. But the car was at dealer in Nov. 09 and they check the car and said everything looks good. Now today while getting the oil change on my dime they tell me that the radiator needs flushing has not been flush in over two year and power steering needs flushing also looks a little dark, over $400 to do both. How in the xxxx can they not see this less then 2 months ago while car is under warranty? But now that it is on my dime they can fine a needle in a haystack. Then to top that it took them 2 hours to change the oil ask me if I wanted the other two flushed. the time on the sheet stated 1.0 hour and 1.3 hour I said I need to be out of here by 12n it is now 11:23a he comes back and said they can do it I said how it took you 2 hours to change the oil how are you going to change radiator fluid and power steering fluid in less then 30 min he said he will get someone to help. What xx ! ps and no car wash!!!! Not even a offer!!! More

My wife and I were introduced by the very warm and accommodating Greg, the assistant manager, to Steve on December 30th in the mid-afternoon who assured us he could assist us with our search for eithe accommodating Greg, the assistant manager, to Steve on December 30th in the mid-afternoon who assured us he could assist us with our search for either a pre-owned 3 series or Mini. Steve was wonderful! His honesty and integrity stood out immediately when we identified a suspension problem in the first car (Mini S) my wife drove. Steve agreed there was a problem, indicated it needed to be fixed, and we moved on to another car. The second car (Mini) proved to be the winner and the car was ready, as Steve promised, the next morning (New Year's Eve), with the hood touched up and the rear shade fixed as we had requested. Throughout the buying process Steve made sure our interests and the dealership's were well-served. He has been in touch with us several times since our purchase, both in writing and over the phone, to be certain we are happy with our "new" car. We are delighted to add a Mini to our BMW-centric family and could not be happier with our purchase from Crown BMW-Richmond and from Steve. Matt Perry, the manager of the store from whom we had previously bought a CPO BMW in Charlottesville, could not have been more gracious in greeting us when we arrived in his Richmond showroom and in providing us with a very aggressive sales price on the car. I would heartily recommend Crown BMW-Mini-Richmond to anyone looking to purchase a quality vehicle from an absolutely first-class sales operation. We will be back to Richmond for our future automotive needs, even if we have a BMW dealership locally. More

While living overseas, I was about to move back home and bought my MINI long distance. Paul Baldwin went the extra mile to make sure my new car would be ready as soon as I stepped off the plane. He worked w bought my MINI long distance. Paul Baldwin went the extra mile to make sure my new car would be ready as soon as I stepped off the plane. He worked with me to add a couple of features that I wanted to a car he had on the lot without adding too much to the price. He responded quickly whenever I called or emailed and he was flexible about the fact that we were operating in time zones 13 hours apart. Plus he has a great sense of humor. And so did the finance guy! He had me laughing all through the paperwork process on the phone, and he gave me good advice about my choices that saved me money, including a great rate and payment plan. I've had miserable car-buying experiences before. This one was fun! More

What great service at Richmond BMW. From the receptionist to the sales professional to the General Manager- all went smoothly. I visited the showroom and was directed to Steve Lerner. He was fri receptionist to the sales professional to the General Manager- all went smoothly. I visited the showroom and was directed to Steve Lerner. He was friendly, attentive, and eager to help. Steve worked with me to arrange a special test drive I needed and he bent over backwards to assure it got done. His attention to detail and ability to listen to my needs is the sign of a professional. I was introduced to the General Manager Matt Perry who personified what client care is all about. Overall, I would recommend Richmond BMW to anyone looking for a great vehicle who appreciates being treated with professionalism. More