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Richmond BMW Midlothian

Midlothian, VA

4.7
566 Reviews

12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 566 reviews

November 06, 2024

My car had been there twice within a month for service. Then I had a devastating break down which I was told done by the last service provider who was Midlothian BMW. More

by Mad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
Nov 08, 2024 -

Richmond BMW Midlothian responded

I'm sorry to hear about your recent breakdown and the concerns with your vehicle's service. This isn’t the experience we want for our customers. Please contact me directly so I can look into what happened and work toward a solution for you. Alex Utz, General Manager, (804) 897-2251

November 05, 2024

Very friendly, professional & knowledgeable staff. Repairs done in a timely manner! Took car in for State Inspection. Highly recommend Midlothian BMW ⭐️⭐️⭐️⭐️⭐️ More

by JenkinsT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
November 04, 2024

I drove down from DC burbs to buy BMW 7 series. Whole process was superior to any other dealership I’ve experienced(this is my 9th BMW) Casie and whole team worked with me to get me in and out as More

by nealcarpenter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casie Washington , Alex Utz, DJ Perez
November 03, 2024

This team is experienced and professional; they are always trustworthy and provide reliable service, done right the first time. More

by lockets.calypso0j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raven - Manager of the Service Team
November 03, 2024

Great service from my service rep! The communication was timely and the appointment did not take long. More

by krystalhamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
November 03, 2024

The service technician was very nice and helpful. He was also very thorough in explaining what was wrong with my car. More

by mmylesreynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Technician
November 02, 2024

Matt does an awesome job in servicing his customers and is a pleasure to deal with. More

by Devansinrva
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Underwood
October 31, 2024

The dealership is fixing some issues with my used car after the sale was completed and they gave me a loaner car. I’m very happy at the moment More

by Whofford
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Balaji Rajamohan
October 29, 2024

Richmond BMW of Midlothian has always been a step above other dealerships. When on my way to work, apparently I picked up a nail in my right passenger tire.. I did not have an appointment, but I drove to R More

by Dr.Jotey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
October 29, 2024

Scot McCormick was friendly and professional and his team had my oil changed and car cleaned well before the due time. I recommend them and I will be back. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot McCormick
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