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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
559 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 559 reviews

November 08, 2024

I had to remind them or walk them through every step of the process. Every step, no exaggeration. They did nothing to earn their commission. If I could buy it online, I would. They are the only BMW dealers More

by dmlj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Casie Washington, Kobe Walker
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Nov 13, 2024 -

Richmond BMW Midlothian responded

I’m sorry to hear about your experience. Guiding you smoothly through the process is essential, and it sounds like we fell short. We appreciate your feedback and would like the chance to discuss this further to improve our service. Please reach out directly. Alex Utz, General Manager, (804) 897-2251

November 07, 2024

I was traveling and experienced an unexpected issue with my brake pads I was able to come right and had it fixed all in one day. More

by Pierson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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November 06, 2024

My car had been there twice within a month for service. Then I had a devastating break down which I was told done by the last service provider who was Midlothian BMW. More

by Mad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rebecca
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Nov 08, 2024 -

Richmond BMW Midlothian responded

I'm sorry to hear about your recent breakdown and the concerns with your vehicle's service. This isn’t the experience we want for our customers. Please contact me directly so I can look into what happened and work toward a solution for you. Alex Utz, General Manager, (804) 897-2251

November 06, 2024

Prompt and efficient service. The advisor was professional, courteous and knowledgeable. I highly recommend this dealer. More

by Dinah Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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November 05, 2024

Very friendly, professional & knowledgeable staff. Repairs done in a timely manner! Took car in for State Inspection. Highly recommend Midlothian BMW ⭐️⭐️⭐️⭐️⭐️ More

by JenkinsT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot
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November 04, 2024

I drove down from DC burbs to buy BMW 7 series. Whole process was superior to any other dealership I’ve experienced(this is my 9th BMW) Casie and whole team worked with me to get me in and out as More

by nealcarpenter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casie Washington , Alex Utz, DJ Perez
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November 03, 2024

This team is experienced and professional; they are always trustworthy and provide reliable service, done right the first time. More

by lockets.calypso0j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raven - Manager of the Service Team
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November 03, 2024

Great service from my service rep! The communication was timely and the appointment did not take long. More

by krystalhamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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November 03, 2024

The service technician was very nice and helpful. He was also very thorough in explaining what was wrong with my car. More

by mmylesreynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Technician
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November 02, 2024

Matt does an awesome job in servicing his customers and is a pleasure to deal with. More

by Devansinrva
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Underwood
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