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Richmond BMW Midlothian

Midlothian, VA

Overview
Reviews
Vehicles
4.7
566 Reviews
Call Dealership (804) 897-2257
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12100 Midlothian Turnpike

Midlothian, VA

23113

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Showing 566 reviews

November 11, 2024

Great personal service as always, Scott really communicates and makes the transaction as easy as possible More

by y2703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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November 11, 2024

Service above a typical dealership level. Scot and Ravin sorted out BMW NA misinformation and solved a technical dilemma! Hats off to the Service Team! More

by Cary820705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot, Ravin
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November 11, 2024

The easiest and greatest car buying experience ever. I have never been happier while buying car More

by benhtoohtoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Williams, Roshan Patel, Balaji Rajamohan, Robert Jackson, Kirk Randolph, Alex Utz, DJ Perez
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November 11, 2024

Professional and friendly service. They did not charge me for the state inspection. My car was also washed for free. More

by Chetan.jiva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, James Williams
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November 11, 2024

This dealership is well appointed, very aesthetically pleasing. My service representative was attentive, he conducted the service write up as if it pertained to him personally. The service time was finis More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Williams
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November 10, 2024

Timothy was friendly and made sure the service was done completely and on time. He also gave updates along the way. More

by Parksuziechi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy
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November 10, 2024

Great service. Very friendly staff and always super helpful. Highly recommended. The only place I trust with my car. More

by Brandon.richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Williams, Roshan Patel, Balaji Rajamohan, Robert Jackson, Kirk Randolph, Alex Utz, DJ Perez
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November 08, 2024

I had to remind them or walk them through every step of the process. Every step, no exaggeration. They did nothing to earn their commission. If I could buy it online, I would. They are the only BMW dealers More

by dmlj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Casie Washington, Kobe Walker
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Nov 13, 2024 -

Richmond BMW Midlothian responded

I’m sorry to hear about your experience. Guiding you smoothly through the process is essential, and it sounds like we fell short. We appreciate your feedback and would like the chance to discuss this further to improve our service. Please reach out directly. Alex Utz, General Manager, (804) 897-2251

November 07, 2024

I was traveling and experienced an unexpected issue with my brake pads I was able to come right and had it fixed all in one day. More

by Pierson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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November 06, 2024

Prompt and efficient service. The advisor was professional, courteous and knowledgeable. I highly recommend this dealer. More

by Dinah Banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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