Back

Richmond BMW Midlothian

Midlothian, VA

4.7
562 Reviews

12100 Midlothian Turnpike

Midlothian, VA

23113

Directions

By Type

Showing 562 reviews

December 05, 2024

The staff is very friendly and were great at informing me of my options. The service was performed while I waited in a very reasonable amount of time. More

by ettorre1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
December 04, 2024

Had a great experience. Getting a competitive price was pain free, financing was a breeze (no high pressure tactics), and delivery was smooth. Great dealership! More

by Patman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Mason, Kirk Randolph
December 04, 2024

Awesome salesman and business managers great experience I will definitely do business with Richmond BMW again ! More

by Emj9928
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kobe ! , Balaji Rajamohan
December 03, 2024

Great dealership. Friendly and knowledgeable staff. Always make you feel welcome throughout the entire process! More

by Lifter19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer,Butler
December 03, 2024

Great service very knowledgeable staff seem to really understand BMWs. Do a great job thanks More

by charles.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott, James Williams
December 01, 2024

Last service was quick and efficient. Wait area was nice and online progress app kept me informed of service status More

by walterp1359
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
December 01, 2024

Excellent service and updates given throughout the day until it was completed. Scott was even able to find a coupon that could be used towards my service. More

by Sue67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scot McCormick
December 01, 2024

Jenna and the team were fantastic and made my purchase decision easy. They continue to be helpful,in the weeks after. Great service all around More

by james
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Butler
November 29, 2024

Another great and timely experience with the award winning service team! Thanks again for taking great care of my vehicle. More

by kristiandior23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buddy, Ravin Perry
November 28, 2024

Came in to check my breaks as the indicator stats brake pads need to be replace …they replaced my brakes and pads 06/2023 and now they telling me that I need brakes, pads and rotors. Also my left caliber More

by glendon_diggs
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Dec 04, 2024 -

Richmond BMW Midlothian responded

Thank you for your feedback. I apologize for the frustration you've experienced. Please reach out to me directly so I can review your concerns and work toward a resolution. Alex Utz, General Manager, (804) 897-2251

...
5
...